tire shop
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Sullivan Tire & Auto Service in Somerville (263 Beacon St, MA 02143)
About:
Sullivan Tire & Auto Service is located in Somerville (Massachusetts state) on the street of 263 Beacon St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1857-242-6600. You can get more information from their website: http://www.sullivantire.com/. The coordinates that you can use in navigation applications to get to find Sullivan Tire & Auto Service quickly are 42.382913, -71.111574. Scroll down to find out opening hours, reviews and other important information about Sullivan Tire & Auto Service.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Appointments recommended
Amenities
- Gender-neutral toilets
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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A
Have been going to the Sullivan Tire location in Bedford NH for +15 years and happy there. So when my girlfriend needed to get her brake pads replaced I told her to come to this place near her house. As dishonest as they come. The car has a sensor to tell you when your brake pads as getting thin. They charged 40$ to “diagnose” the problem. I told this to the guy checking me out and he said this is their policy. If that’s true it’s messed up and makes you wonder what else are they lying about. Did they even replace the rotors? Did they change the brake fluid? The worst mechanic is the one you can’t trust. Hope the $40 they padded my bill with was worth losing a customer and all my friends I’ll tell to stay away from this place.
11.2022Faezeh
Horrible customer service. We were promised the car would be ready by 3 pm. It is 5.30 pm and I am still waiting here for a simple tire change.
11.2022Alex
Couldn't have had a better experience here. I found a leak in my rear tire on Monday evening- unfortunately, a screw had punctured the tire. I saw that Sullivan's was close to my place so I went online and used their easy to navigate website to make a request for an appointment. Someone got back to me the same day to confirm the appointment for Tuesday. I brought the car in, the employees were polite and helpful, they patched the hole, and I had the car back within a couple of hours. Based on previous experiences with other garages I was mentally prepared for this to be a drawn out ordeal costing tons of money, but this was the exact opposite: Sullivan's was fast, no hassle, inexpensive, and straightforward.
10.2022Steven
I first went in to Sullivan Tire in Somerville to diagnose and patch up a leak in my tire. That fix was super a positive and painless experience so I knew I’d be back again. Later came back needing new tires and the service team was super helpful with finding an option that fit my budget without skimping on quality. Fast work, great communication throughout, and affordable. They don’t upsell, if anything they find ways to cut you a deal. Definitely recommend this shop!
10.2022D
The staff were very friendly and helpful. Communication was good and they answered all of my questions. The work was also completed earlier than expected. My experience with Sullivan Tire in Somerville could not have been better. I will be using this shop again in the future.
09.2022Sandy
Terrible service, rude, and I will not be going back for services or buy new tires from them again. Made an online appointment for State Inspection, Oil changed, Tires rotated, balanced, and aligned. I purchased 4 new tires from them with Peace of Mind Package, 5000 miles ago. My wife brought the car in as scheduled and the guy said, they don't do State Inspections and that the website is wrong. He also said that he'll rotate the tires but since it is new, we don't need to have it balanced or aligned. He refused to do the work we signed up for and asked for. Even though we had an appointment, changing oil and rotating tires w/o alignment took 4 hours. Terrible service, rude, and I will not be going back for tire services or buy new tires from them again. Our experience might only relate to the Somerville location.
08.2022Julie
I had the most spectacular customer service experience with the team at this Sullivan's Tire & Auto Shop. We called on a Saturday morning after our car hit a pothole on the drive to Boston and was handling strangely. They got us in quickly and the Sullivan's team quickly identified that 1) our car wasn't safe to drive and 2) our repairs would be beyond the scope of work they do. Kevin delivered this news to us with a kindness and understanding that I've found to be rare in the car repair sector! They also refused to accept payment for the diagnosis. While we were figuring out how to get our car to a place that could manage the repairs, the Sullivan's team let us keep our car in their parking lot, since it wasn't safe to drive. We kept in touch with them for a few days while working things out through insurance, and each time we spoke to Kevin and the team, we were just so blown away by how nice they were! I wish we lived in Boston so that we could give this Sullivan's Tire & Auto Service all of our business!
08.2022Viveka
I came in a few weeks ago on a Wednesday. I only remember it was Wednesday because the worker behind the desk told me he was usually by himself on Wednesdays. (His name was Michael something I forget the last name, Angelo I believe it was? I know it was close to the painters name if not exactly.) Anyway I digress, all I can say is what a life saver!! I came in totally expecting my car to be dropped off for days because it was having trouble starting and a tire needed repairing. Michael said at first he could make an appointment, I told him it was an emergency and I needed the car to pick up my son from the airport the next day. He got me in right on the spot, even offered me a free ride home and back with Lyft! (What a great feature from you guys) had my car ready same day and he even put a coupon in that I forgot to bring, so I came back with it the next day just to show him I wasn’t lying. 10/1000 experience! The technician was amazing as well, she was a deaf woman which was great to see a woman in the industry! I honestly can’t see why this store has negative reviews I mean are we talking about the same Somerville store here?
08.2022Justin
Absolute horrible service and rude customer service. There was zero communication that my car would not be serviced today. After taking time off work to have my front brakes replaced I am going to Muneer's Auto Repair in Revere, I had an amazing experience there and were able to fit me in without an appointment. Honestly was significantly cheaper too. DO NOT GO TO SULLIVAN TIRE IN SOMERVILLE a complete waste of time.
08.2022Beloved
Great customer service . It's a medium size chain, but still had the "invested employees "feeling . I had to do a purchase / return, over couple days. Employees made it a painless process. They only do standard repairs no unusual stuff. They are busy. Appts are 2-5 days out
12.2019