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Hertz Car Rental - Novi - Novi Road HLE in Novi (24400 Novi Rd, MI 48375)
About:
Hertz's Novi - Novi Road HLE, car rental office is based at 24400 Novi Road All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Hertz Car Rental - Novi - Novi Road HLE is located in Novi (Michigan state) on the street of 24400 Novi Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1248-347-0319. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/michigan/novi/DTTW15?utm_campaign=gmb-Novi-Novi-Road-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Novi - Novi Road HLE quickly are 42.469409, -83.473909. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Novi - Novi Road HLE.
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Available amenities
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- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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J
It's embarrassing really. As a President Club member, it's embarrassing that you would actually hand keys to any customer to a vehicle that is a 5 year old POS, dirty, serious recalls AND burning oil so badly the smell is horrific INSIDE the vehicle. I've never had to exchange a rental until today after picking it up yesterday and notified them immediately about the issues. Still, no call back no help to exchange the vehicle just rudeness and games. I shouldn't have to chase down a replacement vehicle...that's not my job. They also randomly added an hour fee onto the charges and still haven't fixed that. Why? I just picked up the vehicle??? They didn't even give me a large sedan instead this POS SUV that is awful. What is going on with Hertz? When you spend $4000 + a year on rentals for business/pleasure this is not the experience you deserve.
09.2022Artemisia
So impressed with this car rental place! The people who work there are great and never have a problem or issue getting in or out.
08.2022Michelle
Location is not clean. Vehicles are not consistently clean or sanitized (I.e odorous, seats and carpet stained. Dust films, or steering wheel and other frequently touched items not wiped clean). Vehicles often have malfunctioning equipment ( I.e seat adjustments, horns not working) The staff is not accommodating when concerns are given to them. They say that older vehicles are too difficult to clean. Today given a car with 1/4 tank of gas.
07.2022Anthony
We reserved a cargo van (e.g. Ford Transit) to move furniture from Michigan to Wisconsin. Anticipated gas mileage was ~19 mpg. When we went to pick up the van, we were given a box truck instead as they had no cargo vans. The agent claimed we would see the same gas mileage. We actually saw about 11 mpg vs 19 mpg. With the price of gas, this increase the cost of the rental significantly. When we returned the box truck, we informed the staff our disappointment. The manager actually told us that they never have cargo vans available for rental. If this is the case, why make this an option for rental? Sounds like a bait and switch to me. Very disappointed.
06.2022Jessica
I'm very disappointed with my rental. It was end of day when picking up the car. I don't notice until I had stopped to get something from the back seat. I notice a can under the drivers seat. I pick it up and it's an OPEN BEER CAN! That'd be an open inbox ticket, and I'd go straight to jail. Then, when calling it into report it, the first rep hangs up on me, the second rep tells me to email corporate. Thanks for the help guys!
04.2022Randy
I had an 11 am pick up time . I show up and no one was there the doors were locked . I had to wait 15 to 20 minutes for someone to show up . The car wasn't full I went back in to say something and I was told the car had 3/4 of a tank of gas I said no it barely had over a 1/2 tank I was I was told the amount of gas in the tank moves around not sure how that happens. I go to leave and clean the windshield and there is zero washer fluid so I had to go back in ..... absolutely a terrible experience.... stay away
03.2022Heather
Just picked up my rental and it’s filthy. Old food and wrappers in the front seat cup holders. Car rep didn’t review the vehicle with me. Just gave me the keys and sent me on my way.
02.2022mingyan
The staff I met was very nice. His name is Mark. This is my first time to rent a vehicle in US. He introduced me almost each function of my rental car with patience. He also give me the detail information of each insurance which help me to decide my insurance. Mark, thank you very much!
02.2022James
Arrived at 4:15 to pickup my car(scheduled for 4pm). Lights off doors locked(sign on door reads open till 6, same on web). Called customer service was told at 4:35 that the guy was at lunch and would be back at 5. At 5:20 customer service told me that there was nothing he could do for me and hung up on me. At 5:38 a much nicer and professional customer service representative told me the closet location for pickup was the airport. Hertz, this wasn't your first time screwing me up but it will be your last.
10.2021raghavendra
Worst experience. Rented a car over the weekend. The car was not washed, cleaned, had coffee stains in cup holder, oil marks on the seats. When asked about the condition, got an amazing reply from the store rep " The car has 23k on it. The car is old. This is best we can do". Cant really argue much after such customer service.
10.2020