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AT&T Store in Carle Place (239 Old Country Rd Suite A, NY 11514)
About:
Retailer providing wireless plans & a range of phones, devices & accessories.
AT&T Store is located in Carle Place (New York state) on the street of 239 Old Country Rd Suite A. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1516-333-2192. You can get more information from their website: https://www.att.com/stores/new-york/carle-place/123323?source=E-g2s10000000000X&wtExtndSource=stores. The coordinates that you can use in navigation applications to get to find AT&T Store quickly are 40.744145, -73.612678. Scroll down to find out opening hours, reviews and other important information about AT&T Store.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
R.
I’ve been an ATT customer for many years. I trust them and never had a problem with customer service. I went to a local Apple store to get an upgrade, but the popular iPhone14 pro was sold out. They suggested I go to an ATT store. I walked into this Carle Place store around 8:30pm. They close at 9, but I figured it would be a quick sale, since I already knew what I wanted to purchase. There were 3 sales rep lounging around, since the store was EMPTY. I walked in with a smile and happy that they were open for business at that time. That joy quickly diminished when TRICIA seemed very bothered that I was walking in at that time. She reminded me that they closed at 9pm. I told her I just wanted an upgrade and knew which model I had my eye on. Her demeanor was very condescending and I wanted to walk right out of there. The only reason I finished the transaction with her was because I didn’t have time to do this any other day. The other sales reps were very welcoming and even assisted other customers that walked in after me. I was done with my purchase by 8:57pm. As I walked out, I reminded TRICIA that my sale wasn’t so bad after all. She was still able to close their doors by 9pm. I wouldn’t return to this location and would def suggest that their employees attend customer service training classes. ATT shouldn’t have disgruntled employees selling any of their expensive merchandise.
10.2022Jacqui
Mary and Kevin are the best! I had a billing issue and they helped me to resolved it and very quickly i might add! I wish i came here sooner instead of trying to call AT&T. Carle Place is the place to go if you need anything! I promise you won’t be disappointed!
10.2022Giorgio
My experience was top notch today. Mary took care of me today and the transaction of porting 2 number to a new account. Will definitely visit this location again. Thank you Mary!
08.2022Neal
I had a problem activating my phones. Tricia was tenacious in helping me through the maze of protocols and several ATT advocates until the problems were corrected. Excellent service here.
08.2022Michael
Last year added extra accounts and mobile hot spots customer service was great down grading from 6 lines to 5 lines this year still waiting for help customer service Conrad said the manager Kevin would help been waiting for over an hour so far no update. Conrad left and we havent even seen Kevin come out to speak to us. Been a customer for more than a decade, considering switching worst service we have ever received. Figured we would receive better service in person than on the phone guess we thought wrong would definitely take business elsewhere and write a complaint to corporate, FCC, BBB. If I could give zero stars I could. Latoya though was very helpful.
05.2022Debbie
Since I’ve joined AT&T as a customer l have admired there customer service. There dedication in help solve any and all problems that customer have has been outstanding. Many years ago l was with T- Moble , and l have no words for how unsatisfied and disgusting and disappointed by there service; from yelling at me to telling me it was my fault my phone was not working probably to just plain and simple rudeness. I tell my friends and family to go to AT&T all the time you want be dissatisfied or disappointed. You guys have the most outstanding and amazingly wonderful worker l have ever seen. I had Verizon as well and they were no better than T-Mobil. There prices were outrageous and the customer service was no better. Thank you so much AT&T for making my experience a lot better than the rest. Sincerely Debra Williams.
05.2022Alfred
The sale peoples was very helpful in the store.. But with preordered phones the Galaxy S22 has a problem activating my 2 phones took over 2 hours each to activate. The sales representative had to call technical support which could not solve the problem They put me on hold for a 1/2 hour or so. The phone was finally activated.
04.2022Bonita
If I give this incompetent store no stars I would! Went in for new device and was LIED to by a rep stating she didn’t have the phone. When I called her out on her bluff she made up some story stating it was for a business deal when it wasn’t. She ends up coming out with the exact phone I wanted and claimed she found an “extra” in the back. 9 days later I come back to store because the phone was deemed a “LEMON” by Apple, the same woman & another rep pretty much ignored my concern and told me they couldn’t help me. Will NEVER go into this store again!!!!!
04.2022Dan
Dan is the man. Can't wait to get back there and see more value. They have the lowest price on a decent phone I think like $72 or something. All my friends at Metro Express hate Metro now and want to become AT&t what a great values they are coming up with and the phones are much better quality too. Be careful and watch out for Metro. Only in the poor neighborhoods look on your map and try to use AT&t or Verizon
11.20212988
Went there to have new cheap compatible phone at&t says I need in order to continue getting service. Sat down with someone named Roger who while he was helping me to switch my phone over, allowed practically everyone who walked though the door to interrupt, instead of Roger saying have a seat take a number or Im helping someone, Roger is not paying attention to the customer who's turn it is, long story short, he tells me I'm all done, I'm thrilled because it's a mad house in there, get in my car I realize the new phone is saying no service, I'm not getting dial tone all my apps never went through nothing. I ended up going home and calling customer service and they set up everything. thank you roger
11.2021