furniture store
Closed Now
Ruby-Gordon Home in Rochester (140 Greece Ridge Center Dr, NY 14626)
About:
Ruby-Gordon Home is located in Rochester (New York state) on the street of 140 Greece Ridge Center Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1585-334-5900. You can get more information from their website: https://www.rubygordon.com/. The coordinates that you can use in navigation applications to get to find Ruby-Gordon Home quickly are 43.206099, -77.687154. Scroll down to find out opening hours, reviews and other important information about Ruby-Gordon Home.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Offerings
- Assembly service
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Dennis
Great selection of quality recliners. Very happy with our purchase. Ryan P is the man to see. He was great with my mom who is 77. I'll be looking for him when I am ready for more furniture. Delivery was smooth as silk.
09.2022terry
The experience of buying new furniture after 25 years was awesome and I appreciate all the hard work to get to a price That was in my budget thank you very much for the hard work
09.2022Julie
Very polite and friendly ! Willing to make sure you have the best deal and explain about differences in materials ! Jewels
09.2022Dana
Terrible customer service. This store should have shut down when the owner died years ago. I was influenced to buy furniture on the spot and was told by multiple different sales men that it would take 2-4 weeks or 4-6 weeks. Everyone is so nice when buying, when it comes to getting the furniture is another story. My furniture unfortunately is going to take double the time then I was told which is understandable and I wouldn’t be upset if I received an apology. Never once did anyone say anything apologist. Instead I was basically called a liar, and that I didn’t hear them correctly. I told them they lost a customer he didn’t care. They don’t care about people or take responsibility.
09.2022TheWorstMailman
TL;DR The couch is great, but the risk of having to deal with customer service processes, and David Edmunds himself, is too high to recommend actually buying anything from Ruby Gordon. I ordered a sectional in Aug 2020. The designer that I worked with was patient and made for a really great in-store experience, but that was the only pleasant part of my experience with Ruby Gordon. Due to COVID-19 I didn't receive it until Mar 2021, which is understandable, BUT a piece of the couch was wrong and it was Ruby Gordon's mistake. After some hassle involving managers not allowing designers/salespeople to resolve customer complaints over the weekend, a replacement piece was ordered. We were told to keep, and use, the wrong piece in the meantime despite not wanting to, but we were assured that it wouldn't cause any problems. The correct piece came in Sept 2021 and the delivery was scheduled, then delayed when we brought up that it was an exchange, then, when my wife mentioned our pets, the delivery was cancelled pending an inspection that they were going to charge us for and threatened to charge us repair costs if they deemed it necessary. All for a piece that Ruby Gordon's employee ordered by accident and shouldn't have existed in the first place. This was completely unnecessary. We told them that it was, offered to take comprehensive pictures, and even offered to buy the wrong piece if they would sell it to us for a discounted price (they wouldn't). Escalations led me to talk to David "there's nobody above me" Edmunds, a man who helped exactly 0% and actively delayed delivery even further, although he was "kind" enough to waive the unnecessary inspection charge. I was able to receive help from the inspector that was contacted by Ruby Gordon, who was the ONLY person that went out of their way - quite literally - to help. At no point did even a single employee, manager, or David Edmunds himself, help get the problem resolved in a timely manner, EVEN AFTER I INFORMED THEM THAT THIS SITUATION HAD COST THEN A REAL SALE FROM A WOULD-BE REPEAT CUSTOMER, and even though it was Ruby Gordon's mistake that caused the issue, Ruby Gordon's decisions that prolonged the issue, and Ruby Gordon's customer service processes that prevented them from resolving the issue in a timely manner. I tried waiting to write this review to let my anger over this issue subside but it hasn't. Avoid this store. Forget that it exists.
09.2022Sandy
Very helpful and reasonably priced. Gordon did my design consult and spent a lot of time measuring.my.home then going over options without ever feeling pushy but got lots of insight and good ideas.
09.2022Joseph
The staff and Manager were professional, patient and we never felt any sales pressure. We truly felt that their goal was to help us make the best choices for our needs.
05.2022Margit
We arrived at Ruby Gordon looking for a dresser for our bedroom and had a wonderful informative, yet not pushy, sales person named Maria. She showed us exactly what we were looking for and saved us tons of time. Found exactly what we wanted and can't wait for the delivery!
04.2022Sarah
Jim V. IS the epitome of excellent customer service. Everyone we encountered there made our furniture shopping experience, epic. Not to mention the vast selection of furniture styles and very competitive pricing. Unlike their biggest competitors, I would highly recommend Ruby-Gordon in Greece, NY to my friends & family for all their mattress and furniture needs. We'll be back!
03.2022lisa
I had a wonderful experience at this store. The salesman (Jim) was so helpful. He gave me pointers on how to find exactly what I wanted in finding a new sofa. Not only did I buy a sofa, I picked up a dinette set and 2 end tables as well. The finance girl was extremely nice and professional She answered all of my questions, with a smile. I will rate my experience with 10 stars!! Thank you all! Happy Holidays
12.2021