department store
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Kohl's in Huntersville (9743 Sam Furr Rd, NC 28078)
About:
Chain department store offering a wide selection of clothing, accessories & homewares.
Kohl's is located in Huntersville (North Carolina state) on the street of 9743 Sam Furr Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1704-896-1020. You can get more information from their website: https://www.kohls.com/stores/nc/huntersville-319.shtml?utm_source=google&utm_medium=organic&utm_campaign=local. The coordinates that you can use in navigation applications to get to find Kohl's quickly are 35.445809, -80.862412. Scroll down to find out opening hours, reviews and other important information about Kohl's.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Amenities
- Public toilet
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Peter
Great products at value prices. The store is always clean and neat. Plus you can easily return Amazon purchases there. Highly recommended!
11.2022Cassandra
The manager and staff were helpful with a pair of pants that wasn't marked!
11.2022N
I visited Kohl's Huntersville around 8:50 p.m. this evening to return two boxed items I ordered from Kohl's online. I entered the store, found a cart by the door to take to the car, unloaded the boxes on the cart, and found the store doors locked upon returning to the store two minutes later. An employee came to the door and let me in the first set of doors as he exited. I then found myself trapped between the exterior doors I entered through and the second set of doors to the store. Another young employee saw me after several minutes, opened a door wide enough to talk with me, and said they were closing. I was surprised because I thought they closed at 10 p.m. He said he would check with a manager, Simone he said, who we could see at the closest register to us. He said that Alan (I think) may be able to take the return. He checked my receipt and then went to speak with Simone closing the door so I could not follow him. I could see him talking with her from my position, she looked at me trapped between the two sets of doors, and emphatically told him that "we are closed." I could see her body language and I read her lips. She then sent him to me to break the bad news. Maybe she followed policy, but when I worked retail years ago, my coworkers and I would have been in big trouble for not helping the customer. It was 9:08 p.m. according to my car clock when I returned the boxes to my trunk and started the car. I am not gong to make an idol threat and say I will never shop there again, rather, I will just recognize my experience for what it was, poor service at the direction of Simone, the person in charge, with no concern for me. The two other employees tried to help but she did not have the same view of customer service as them. She offered no explanation or expression of empathy, just an emphatic "We're closed!" to the young associate to pass on to me. I am sharing my experience to say, don't go there after 8:30 p.m. with a return. If Simone is in charge when you visit then you have no chance at being respected as a customer, even when stuck in the store vestibule. I have no doubt the employees worked hard and were likely tired. Kohl's leadership's way of handling customers is different from what I would expect in that situation. I thought I had an hour to conduct business. If it were not for the friendly young employee who saw and spoke with me, I have no doubt Simone would have left me in the vestibule all night long.
08.2022Brad
Busy with back to school shoppers. This is a great place for discounted clothing.
08.2022Frux
Caleb (young man with dark hair) in the customer service area is absolutely amazing. Professional; yet friendly. He truly made my day by delivering such amazing service. I wish he worked at the location closer to my house. Nonetheless, thanks, Caleb!
07.2022L
Had to make an Amazon return, and the return desk was closed but they helped me at the customer service desk. The process took less than 5 minutes, and I received a $5 coupon to use in the store. WOOHOO!! Thanks Kohl's...I'll be back.
07.2022Martin
While trying to keep an open mind with regards to the staffing issues that retail is faced with during these challenging times, in today's market with the consumer looking to get in and out as soon as possible, it is imperative to make sure that customers are able to get in and out as quickly as possible when they have placed online orders. The Customer that chooses to come in and browse the store, understands that they are looking around and may or may not make a purchase that very moment. The Consumer that has made a purchase online has made a specific purchase and wants to get in and get out. Regardless of Curbside pickup or coming inside, they want to get their purchase and move on. When I walked in to pick up my order, I was greeted as I entered the store, the person was welcoming and made an attempt to call out to inform that there was a person going to the online pickup. Once I reached the station, I rang the bell. No one had showed up, so I went back to the person that welcomed me and verified that someone was coming. Keeping in mind that I was in a hurry, it may have only been a few minutes. Perception is always one's reality. My recommendation would be to have someone working within the area of Online Pickup that can be readily available to get those Customers in and out asap. As I read over some of the realer feedback prior to leaving this feedback, this has been a challenge for many Customers previously.
02.2022Ravi
Nice and huge. Very clean. I don't shop at Kohl's, went to return an online purchase and I was pleasantly surprised. Found a few kitchen items I have been wanting to buy for a while and a nice indoor grill. They have a very generous return policy, so I took a chance with the impromptu grill purchase and I am happy with it. I always thought Kohl's was only for for cheap clothes and small trinkets and stuff. Who knew!
01.2022Adriana
Returned a couple Amazon items amd received a 25% off coupon to shop with in Kohls! There are a TON of clearance items. I was able to find cute gifts for my daughter's upcoming birthday including a beautiful gift box of 12 scrunchies, super soft pajamas, and a crytal growing kit all for $17 total!!!
11.2021Pablo
Good selections and great prices. So many On Clearance items with super reduced prices.
11.2019