cell phone store
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T-Mobile in Raleigh (424 E Six Forks Rd Ste 117, NC 27609)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Raleigh (North Carolina state) on the street of 424 E Six Forks Rd Ste 117. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1919-828-0878. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-raleigh-nc-27609-9362?utm_source=google&utm_medium=lastmile&utm_campaign=9362. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 35.819892, -78.625807. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Craig
This store was top notch and I recommend it to anyone looking for the best 5G service in NC.
10.2022Brian
Absolute garbage customer service. Not helpful at all and seemed to not even want my business. I go in to add a line and give them more money and leave wanting to switch carriers.
10.2022Aubrey
Very poor experience contacting Tmobile today. It is very unprofessional when you ask for a manager or supervisor and the customer rep. hangs up on you. So you have to call back and this time the "so called" supervisor a Mr. Hubert who refused to give his 1st name tells you they did not hang up on you but yet you can hear when they put down the receiver and hang up on you. Do not use this store. No phone etiquette, Very rude, argumentative staff. I learned early on in life when someone is speaking you wait your turn. Instead i get this mr. hubert who continues speaking over me the entire time. I could not get a word out and this time it was me that hung up. And by the way, No stars from me. they make you at least mark one in order to post review.
10.2022Chenise
The Google maps locator sent me here when I was looking for the closest Tmobile. I got there and was told they haven't opened the store as of yet and doesn't know why it's showing they were open. Gas costs too much money to be going places that aren't open yet!
07.2022Melanie
I was dreading heading there this morning because I knew upgrading my phone was going to be a headache, like it has been in the past. However, Martez was not only pleasant but made it super easy for me. Rachel was also very nice and I appreciate their help, professionalism, and how quickly I was in and out.
05.2022Jennifer
I dealt with Rachel at this location and I appreciate the time she spent with me and my friend to, first off all, get me the phone I wanted at the best deal for me, 2nd after the sale, she is still working with me to accommodate my requests. She is knowledgeable about the products and promotions and got me a great deal for me and my mother. This is just one of the reasons why I’ve been with T-Mobile for 5, going on, 6 years! Thank you, Rachel!
01.2022Sylvia
Incompetent representatives that added unauthorized fees and completely messed up billing as well as misrepresented requirements for a promotion (I learned this from talking to their corporate support team), creating a nightmare for me to clean up. I am call #7 to TMobile trying to clean up the mess created. I wasted over 3.5 h total just in the store, having to return because they had "issues with the web" when trying to set up billing to include a $300 down payment on an iphone, then from there aligning monthly billing for the balance. Apparently this is rocket science for these folks. This place is the worst! DO NOT come to this store; go to the Crabtree Valley Mall or another "corporate" store.
12.2021Dee
A very knowledgeable, Martez Edwards, in tour Six Forks, Mom Raleigh store helped me to migrate from Sprint to “T”!! I was filled with questions and he was so patient in answering all of them. Because I have to come back, he offered to come in to fit my schedule!! That doesn’t happen with the other companies. Because of his excellent service, I am happy to join the “T” family. And even better, my monthly charge is lower!!!! Thank you Martez!!!!!
11.2021Cristian
Sorry to leave only a star. My experience wasn't good. I went to the store to trade in a phone, and they said I would get $800 for it. So I was happy and did the trade-in. Three days later, I called the support to confirm the trade-in value and surprisingly found out that I wasn't eligible for the $800 value, but just $500. They said I should be able to solve the problem in the store. I went back, and the guy who helped me earlier confirmed that the trade-in value is $800. However, after a call to the support, he said that I could get the full $800 trade-in value only if I upgrade my plan. This was not the initial discussion, far from it. I asked to talk to the manager, but she wasn't there. I called later, and she said she would call me back. That never happened. When you tell a customer that he will get $800 for a trade-in and 3 days later the amount changes to $500, the customer won't be happy. We've traded 4-5 phones before this incident without any issues, but I'm considering changing the network if this is happening again. 1 star for the manager for not keeping her word and not even bothering to call back a customer.
11.2021쭉[Dr_Zeros]
The worst service I have ever got for my 16 years with T-mobile. Especially, Franco was not kind and not helping me carefully. He just said "no you can't" without giving me other options. I needed a phone right away for my personal business, but he gave me no options but purchasing brand new phones. I spent my time and finally figured out for myself how to replace my damaged phone after I came back home. So frustrated. Helpless service. No understanding what the service is there for. Waste of my time. No recommendation yet all.
11.2020