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U.S. Bank Branch in Eugene (20 Division Ave, OR 97404)
About:
This branch is open for drive up & appointments only. We’ve been experiencing long drive up wait times & recommend making an appointment. U.S. Bank can be your resource for loans, mortgages, credit cards and more. Member FDIC. Equal Housing Lender.
U.S. Bank Branch is located in Eugene (Oregon state) on the street of 20 Division Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15414618812. You can get more information from their website: https://locations.usbank.com/index/oregon/eugene/santa-clara-branch.html?utm_source=google%20my%20business&utm_medium=listing&utm_campaign=visit%20website. The coordinates that you can use in navigation applications to get to find U.S. Bank Branch quickly are 44.097975, -123.128495. Scroll down to find out opening hours, reviews and other important information about U.S. Bank Branch.
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Available amenities
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Theresa
Traumatic! I have been a customer of US Bank for years. I went in to report sudden death of my former husband of forty years and to provide the branch with the death certificate. I had to stand in line and give all the info to the teller. The teller had to ask a fellow worker/manager(?) a question regarding the procedure and the worker/manager was talking very loud about a sensitive situation instead of taking me aside to a quiet place to discuss this situation. The staff at that branch sure could use some sensitivity training.
08.2022Chas
Well you make an appointment for a reason. Then sit in the lobby for over an hour while other people with appointments that are 30 minutes after yours get helped first.
08.2022Theresa
Traumatic! I have been a customer of US Bank for years. I went in to report sudden death of my former husband of forty years and to provide the branch with the death certificate. I had to stand in line and give all the info to the teller. The teller had to ask a fellow worker/manager(?) a question regarding the procedure and the worker/manager was talking very loud about a sensitive situation instead of taking me aside to a quiet place to discuss this situation. The staff at that branch sure could use some sensitivity training.
08.2022Chas
Well you make an appointment for a reason. Then sit in the lobby for over an hour while other people with appointments that are 30 minutes after yours get helped first.
08.2022Matt
Tried calling, got hung up on immediately. Called back no, no answer. TAKE YOUR BUSINESS TO ONE THAT WILL VALUE YOU.
01.2022Matt
Tried calling, got hung up on immediately. Called back no, no answer. TAKE YOUR BUSINESS TO ONE THAT WILL VALUE YOU.
01.2022Jennifer
A couple of checkers are nice. But the Manger is awful! I spoke with Melissa, who told me she could wave my accidental overdraft and I spoke to the manager as well, he said it would be taken care of. They only refund me 15 dollars out of the 36$ when I called they said that's all they could do. Then don't tell me it's taken care of! When I was in tears explaining that I lost my job and still waiting for my unemployment 15 weeks later, they were just rude and cold! I feel physically ill thinking how someone could treat people like this!
08.2021Melissa
Absolute trash customer service! Arturo is fully incompetent at his job. He wastes precious time and sends us on a wild goose chase for something that was his fault to begin with. Can’t speak to the rest of the staff but I would avoid this CSR like the plague.
08.2021Ed,
Ridiculous that we are STILL waiting in a drive through line that wraps around the building, burning through gas for one teller to process transactions. Starting to wonder if I should just go out of my way to bank at the Coburg Rd location which seems to have no problem assisting clients during Covid. I just waited in line for 20 minutes and it’s not even Friday.
08.2021Elizabeth
Wonderful workers extremely poor customer service by management. Choosing to only open one drive through when they have closed the lobby is selfish and ridiculous. Customers are required on a regular basis to wait in line that takes more than 30 minutes to get through.
08.2021Keith
Long term customer. Good service. Convenient Belt Line/River Rd location. Always available by phone and online. -K
08.2021Jennifer
A couple of checkers are nice. But the Manger is awful! I spoke with Melissa, who told me she could wave my accidental overdraft and I spoke to the manager as well, he said it would be taken care of. They only refund me 15 dollars out of the 36$ when I called they said that's all they could do. Then don't tell me it's taken care of! When I was in tears explaining that I lost my job and still waiting for my unemployment 15 weeks later, they were just rude and cold! I feel physically ill thinking how someone could treat people like this!
08.2021Melissa
Absolute trash customer service! Arturo is fully incompetent at his job. He wastes precious time and sends us on a wild goose chase for something that was his fault to begin with. Can’t speak to the rest of the staff but I would avoid this CSR like the plague.
08.2021Ed,
Ridiculous that we are STILL waiting in a drive through line that wraps around the building, burning through gas for one teller to process transactions. Starting to wonder if I should just go out of my way to bank at the Coburg Rd location which seems to have no problem assisting clients during Covid. I just waited in line for 20 minutes and it’s not even Friday.
08.2021Elizabeth
Wonderful workers extremely poor customer service by management. Choosing to only open one drive through when they have closed the lobby is selfish and ridiculous. Customers are required on a regular basis to wait in line that takes more than 30 minutes to get through.
08.2021Keith
Long term customer. Good service. Convenient Belt Line/River Rd location. Always available by phone and online. -K
08.2021Matthew
Very helpful. Answered all my questions. Even came with me outside in the cold to help set up my pin number.
08.2016Matthew
Very helpful. Answered all my questions. Even came with me outside in the cold to help set up my pin number.
08.2016