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Verizon Authorized Retailer - Victra in Phoenixville (700 Nutt Rd Ste 755, PA 19460)
About:
Victra is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Verizon Authorized Retailer - Victra is located in Phoenixville (Pennsylvania state) on the street of 700 Nutt Rd Ste 755. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1610-482-4408. You can get more information from their website: https://victra.com/stores/pa-phoenixville?y_source=1_MjcyNzQ5Ny03MTUtbG9jYXRpb24ud2Vic2l0ZQ==. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Victra quickly are 40.132986, -75.535017. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Victra.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Pam
Update 7/22: Samir, the new manager of this store reached out after seeing this review. He spent a good deal of time tracking down the information and offer I was supposed to get. He just called me and is having the credit for the phone applied to my bill. Glad he is the new manager! AVOID! I went in to upgrade my old iPhone. I planned to get the new SE for <$400. The employee told me that I could get the 12 for the same price by trading in. a year and multiple phone calls later, I am still paying full price for this phone. I spoke with Verizon who told me that the employee at Victra (Andreia) did something wrong with the trade in. They needed a code from her in order to fix my billing. They could see that I was supposed to be billed much less but it wasn't allowing them to fix it. Victra will not return any phone calls from me or from Verizon. I will never deal with this store again.
08.2022Missy
Went in today because I had dropped my phone. I knew I needed a new one and I'm glad I went in. Samir was very helpful and knowledgeable. He made the process easy and understandable. He wasn't pushy and chatted with me while he set up my new phone. The process takes awhile but we were so busy talking before I knew it, it was done. Thanks Samir for your help!
05.2022Stacie
When I got here Samir was with 2 customers and still took me at closing time with no complaint! He was so patient and kind!! I am so happy and relieved to be leaving with my new phone!!!!
01.2022Jeremy
Really happy with the service here. I bought a phone at an electronics retailer, which turned out to be a T-Mobile version by mistake. The Verizon rep instructed me on a compatible replacement and was very helpful transferring my data from my old model. I'm a bit of a noob with phones, and the store rep was very patient and helpful. Unfortunately, I forgot her name, but I appreciated her help.
10.2021Laura
I arrived right when the store opened. The store employee was very nice and showed me options on a new phone. After I selected one she was able to transfer all information from my older phone in a few minutes. She suggested a case and screen guard, which she installed precisely. I was out the door in 30 minutes. One thing that had me worried was her long fingernails, but that did not appear to impact her ability to perform her job.
09.2021Adam
I do not make very poor reviews often, nor do I take any joy in them, but I feel this is warranted. My wife went to this store for a new phone, as it was time for an upgrade. The sales person decided to talk her into a new plan, that would supposedly not increase the bill, besides the cost of new phone. My wife called me and we even did the math with the sales person over the phone and determined that the new monthly bill would only include the cost of the new phone, so we agreed to the new plan, trusting that this sale person was being honest or knew what he was talking about. Our actual bill went up $60 per month, excluding the increase we were expecting. Just got off the phone with VZ customer service and the plan that we were previously on no longer exists, so the best they could do was drop me down to a plan that is comparable to my original plan, but since prices have gone up, I'm now paying $20 extra a month with no increase in service. So either the salesperson was ignorant to what he was doing or was being dishonest. Either way, I will never use this store again and may even shop for a new carrier. Be aware that this is not a direct Verizon store, but an authorized dealer, so according to VZ customer service, they have their own policies. I was able to file a complaint through Verizon against this store. Be very careful if they try to upgrade your plan and claim it won't increase your price.
09.2021Craig
The first day I came into the Verizon store, Cameron took the time to help me figure out how to resolve a very frustrating problem with my phone. When I returned the next day, replacement phone in hand which had been sent overnight, I again went to Cameron, who helped me set things up, etc. The whole experience proved to be pleasant and without stress thanks to Cameron's cordial professionalism.
09.2021Clash
I went there at 12:45 pm. At 2:10 pm I was finally able to talk with the lady in the store. However, her manager, which was not there, revoked her access to the fios system. So she could not help me out. If you wont sale fios products on your store on Saturday you should let us know. I waste at lot of time just because you!. At least a sing in the door would help. I never deal with verizon before and this was my first time. If this starts like this, I prefer to not do business with you. I never wait so much for a service and in top of that I wasn't even help. 1 start because I cant give you 0
09.2021Andrew
My wife and I came to this location in October to switch from T-mobile. They looked up service coverages and told me there would be no issues with connectivity. They also told me I could keep my phone and shouldn't have any issues, but that my wife needed a new device. Supposedly there was a rebate to offset the cost. Fast forward 3 months of fighting with a device that won't register on the network, and now we find out the rebate that was submitted (yes it takes over 3 months to process) is invalid because neither device was eligible. I feel like they took advantage of a situation to make a sale and now I'm left footing the bill. Should've stuck with T-mobile. Edit: After seeing their response to this I contacted them at the provided address; still have not recieved a response. Will update this review after I hear back. Edit 1/28/21: I've reached out several times but with no response. Stay clear, they'll take your money and run.
09.2021Elizabeth
I came in the store exacerbated because my Android wouldn't power up. Rasal calmed me down, powered up my old phone, demonstrated an affordable, cool new Motorola g6, which I bought, and now I'm back in business and very satisfied. I couldn't have ordered better customer service. Compared to the last time I came in for help, the customer service has improved 1000%! Way to go!
09.2018