pet store
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PetSmart in Dallas (12100 Inwood Rd, TX 75244)
About:
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
PetSmart is located in Dallas (Texas state) on the street of 12100 Inwood Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1972-239-3554. You can get more information from their website: https://www.petsmart.com/stores/us/tx/dallas-store0622.html?utm_source=google&utm_medium=organic&utm_campaign=google-my-business. The coordinates that you can use in navigation applications to get to find PetSmart quickly are 32.912991, -96.816940. Scroll down to find out opening hours, reviews and other important information about PetSmart.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
C
Customer service is nonexistent at this location. Store not even busy yet cashier refused to help getting someone to check if they had my dog’s food in the back. It’s never been an issue at any other location.
11.2022PreOmega360
Overall, a good pet store. Fish section is usually decent, I've bought fish here periodically for 4 years. Today was the worst I've seen it though. For example, the tank of albino corys was half-full of dead, partially eaten, fish and the rest of the tank wasn't looking great either. Some of the tanks looked ok. The manager called an employee over to get my fish and, while she was very nice, it turned out she knew nothing about fish (like, she didn't know what a neon tetra was...). I will say that this was pretty abnormal for this store. There were other customers coming in behind me who were starting with new zero knowledge themselves and were trying to ask questions... Since she told them that she didn't know about fish, I helped one person while she finished bagging my fish. With the lack of knowledge here, there's going to be a lot of future dead fish from bad tank set ups, bad fish pairings, and general lack of knowledge in caring for tanks. Lastly, it looks like the lack of experience led to some mangled fish while getting them out of the tank. 3 tetras were dead by the time they got home. People have to start somewhere, but you need to have knowledgeable employees there to teach new employees when they're going to be helping customers, especially when it comes to living creatures. I'll update this review if I ever give this location another chance with their fish.
09.2022Erica
Amazing experience with cat grooming! Amber did so wonderful with my poor old cat. She has never been so fluffy. 10/10, would absolutely recommend for cat grooming, which is hard to find in Dallas!
09.2022Tamara
Loved it!! They really love their humans as well as their pets. Good parking. Great location. Very at tentative to your needs. Wheel chair access. Great service. You will see me again.
07.2022Donnie
Highly advise people not use this location for grooming or boarding. Groomers cancel more often than not and typically only given a hours notice of the cancellation. As for boarding goes, my dog was unsupervised long enough to poke his head into a mop bucket full of floor cleaning chemicals and waste. The only positive comment I’ll make is they were quick to call and let me know of the issue and they handled all associated vet bills and medication from the incident.
07.2022J
Helpful team! Thanks for the discounts with Price Matching! I am fostering 4 kittens, and that can get expensive!
07.2022diver
Like always, great customer service and knowledgeable staff. I was surprised by their collection of fish. I bought some rainbow fish and aquatic plants.
03.2022Karina
Their pet grooming services are wonderful! We’ve used various PetSmart locations throughout the years with our pups but this most recent experience was particularly noteworthy. Ina took care to understand what each dog needed and gave expert advice. When we picked them up they looked better than they ever had! She really worked wonders with their coat and we could tell they were comfortable around her. Ina is the way to go for the best attention to detail and a soft, great-smelling pup!
03.2022alexandria
If getting your pup groomed at this location, ask for Deanna! She did an awesome job with my pup and was very thorough in explaining the details of how his grooming appointment went! My pup is very skiddish and is almost impossible to groom, but she still managed to do an EXCELLENT job! So thank you, Deanna! You are awesome! I’ve also attached a before and after of my baby.
12.2021Blanca
To the grooming salon, SHERI G, were you in a hurry, when you attended my dog??????? I am so so so disappointed that I cried. You cut her and left her with hematomas. Shame on you......! You ruined my baby’s hair for a while. This was Luna’s first time to get groomed, and I am sure she had a horrible experience with you, when my husband left her with you she was pretty, puffy and happy, now she looks like I found her on the street and she is sad. We clearly asked you for a pretty hair cut style, she had plenty of hair for you to have more creativity than this. I will make sure you never touch my puppies ever again. 😔😔😔😔
12.2019