cell phone store
Closed Now
T-Mobile in Houston (3902 Koehler St Ste 200, TX 77007)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Houston (Texas state) on the street of 3902 Koehler St Ste 200. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1713-863-1151. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-houston-tx-77007-1sdm?utm_source=google&utm_medium=lastmile&utm_campaign=1SDM. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 29.774639, -95.399048. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Leonardo
Horrible customer service! You enter and nobody greets you, there was 6 employees on the floor and no one acknowledged me. I was going to buy two phones plus accessories, I left! after 15 minutes unattended, go to to another store that deserves your money.
11.2022JUSTIN
Great service all around with Ray - walked in to return my old iPhone 12 because I upgraded to the new 14 online and received it in mail. T-Mobile required I mail it back in at a USPS location and print the shipping label they sent me via email. Ray offered to print out all the material, and then because he could see I was annoyed by having to go make another stop at the post office and find a box to package this up, he went in the back and grabbed an old box, wrapped it up for me. Meanwhile, provided great customer service and was very personable, and professional. Great employee and job well done T-Mobile. Take care of him or else someone will recruit him away. 🙏🏼
10.2022Alonso
Called for a simple question (to see if they had a phone case in stock) . The guy put me on hold because he was going to check the back. 30 minutes later and still on hold I walk in and everybody acts like they never got a call. There was like 6 employees there. Whoever that guy was, no one admitted to answering that call. Little chicken boys. Ridiculous. I hope this place bvrns down. Waste of time.
10.2022Ms
My phone got hacked by my husband switching his sim card out to get a new one and has had the alert code sent to my number so he can access my account
10.2022Tanna
Don't bother asking anyone for help with your actual phone. Unless you're buying something, they are no help at all. "I don't know" and "we're not technicians" is what I got when asking even the most basic questions about a malfunctioning phone. Rethinking carriers after Sprint has been my only carrier ever since 1995.
09.2022marc
Worst experience with Sprint and TMobile. I’ve been a customer during 13 years with sprint. Went to the store (T-Mobile because no more sprint store) in January and get a new phone for one of my 5 lines. Phone paid in full. Then all my lines have been migrated to T-Mobile. Now both sprint and T-Mobile are refusing to unlock my phone because it has been one day on sprint … and it need to be at least 40 days. I called them probably 20 times and they are saying “ a case was filled, don’t worry it will be solved in a week” … and when I called them back I go back to the first step Same company but different when they can mess with customer.
08.2022Mayra
Worse place to try and get your phone fix. Been told different things and having us doing all this extra staff because they don’t want to do it in store.
08.2022Chandra
If you are searching for a carrier that is easy to contact, walk into there store receive repairs, speak with live representative on the phone and deal with insurance claims, this is NOT the carrier to choose! Customer Service is terrible! I had better service when it was Sprint alone. I have 4 lines and I am searching for a new carrier!
07.2022Adrian
Went in to upgrade my iPhone around 11:30 and received great customer service from all I spoke with. The manager also checked on me while my phone was transferring data. The whole process took about 45 minutes. Thanks to Ben for his professionalism. This Is the level of service that is far from common.
06.2022J
Great experience in store today. The employees were very helpful and knowledgeable. Found what I needed and was in and out rather quickly for a new phone purchase and info swap
06.2022