cell phone store
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T-Mobile in Lehi (1899 W Traverse Pkwy, UT 84043)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Lehi (Utah state) on the street of 1899 W Traverse Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13853528200. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-lehi-ut-84043-1isa?utm_source=google&utm_medium=lastmile&utm_campaign=1ISA. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.434022, -111.880750. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Dave
Bought a phone case here. The guy I worked with admitted he was super new but did an amazing job. Had some questions about my service and he was very knowledgeable. I’ve always been impressed with the staff here.
05.2022Steph
I would avoid this location. I made an appt and took time off work to go to it, when I went in the store all 3 store clerks who were with others, completely ignored me. After waiting 20 mins I had to get back to work. I called later on and asked for help. The store employee who answered was very rude, I tried to explain I had an appt and questioned how that works, so I don't take work off again if I won't be able to get helped. Store clerk was rude and said "we can't guarantee we can help you ever. Sorry deal with it". I went to the location in AF and they were wonderful.
12.2021Cody
Hate going to the stores. I had to go into multiple stores multiple days to try and switch from sprint (bought out by T-Mobile) to T-Mobile. It was an absolute joke. Everything we did required us to come back another day or go to a different store. Pay off a phone "come back tomorrow". Add a line "come back tomorrow" need new Sim cards "come back tomorrow" literally like 7 times back to the stores and we still haven't got what we needed done.
11.2021Mal
The store manager at this location was amazing. He helped me with my screen protector that was causing my proximity sensor to malfunction. I'm very pleased with the service here!
08.2021Justin
Excellent customer service! I went in to buy a few phones and they weren't able to get me exactly what I wanted but they did point me in the right direction to the best deal for me! Truly looking out for their customers. Very refreshing experience.
08.2021Becca
I had an incredible experience at this location of T-Mobile on Monday night. I came in with my broken sad little phone and I approached the glorious Tyler and Isaac. They were a dynamic duo team who helped me conquer any doubt or question. They presented me with a beautiful dazzling purple phone and I knew it was the one for me. They diligently walked me through every step of the process and were very patient with me as my card declined over and over and over. Honestly I would trust these men with my life. I would make either one of them the God father to my first born. I would go to this T-Mobile store for my next vacation. I will tell the world about this store and the amazing Tyler and Isaac who so willingly helped my needs. I am forever in debt to their services. I hope everyone can find a Tyler and Isaac pair in their life one day.
08.2021Jessica
Went to upgrade my phone and Isaac and YaYa were so helpful! They were very patient and helped make things very clear. They even offered us an awesome promotion that we happily accepted! Definitely the place to go and the awesome people to help you out. Thank you so much!
08.2021Jennifer
This has definitely been the worst experience I’ve had at a T-Mobile store. We first walked in because my old phone stopped sending and receiving texts. After being informed that there was nothing to be done, we decided to get a new phone. While having the new phone for a month, I found that the data wouldn’t work at all outside of WiFi. So I went back in and explained the problem. Jacob, the manager told me that it was something wrong with the phone and I’d have to go to Best Buy and have the Geek Squad fix it. You have to make an appointment for Best Buy, so I didn’t get in until a week later. Spending 15 minutes there, the Geek Squad told me that there was nothing they could do and encouraged me to go back to T-Mobile and ask for a new phone. Back at T-Mobile I explain what happened and they get me through to AppleCare, to send me a new phone. I get the new phone and still have the same problem!!! Finally I decide to get deeper into what the problem could be. The head of our phone plan told us that apparently my phone plan says that there isn’t any data included with the phone! If I had known that we wouldn’t have gotten the phone. I go back to T-Mobile and try so hard not to be as frustrated as I am as I explain what we found out. Marissa helped us out, called a number and got data back onto the phone. She was great (she gets a 5 star review)! After two months of going back and forth between the store and Best Buy she solved our problem in 15 minutes. She explained to us that when we bought the phone the employee who helped us didn’t push a few buttons to enable the data. Why didn’t Jacob the manager know that when he looked up my plan?? We spent two months trying to figure this out! We were also told that they’d put our number and write the situation on Jacob’s desk so he could call us when he was back in and we could discuss some other things that were still happening. Never heard from him at all! It’s been 3 weeks now. So unhappy with everything that has happened. We won’t be back to that location.
08.2021Amanda
This store is A-MAZING. They are young and very knowledgeable. The store manager is extremely caring and coaches his new team very well! They all deserve a raise. Jacob, Marissa, and Zach were THE BEST.
08.2021Cole
I would not recommend this store to anyone. Yaya was the employee that helped me. I called her 10 minutes before going to the store. I’m not the authorized user of the plan, and wanted to make sure I could still do what I needed to do. She told me that I could, all I would need is the verification code from the user. She was on speaker phone and my brother heard her say it. I asked again to double check and she said “yes we can do that” When I walked into the store she told me that they were unable to help me because I was not the authorized user. I told her we had just talked on the phone, and she got physically upset and offended and stated “ I would never say that. I did not say that.” And refused to help us with anything else. Very unprofessional, seemed to not want to help any customers and lied straight to my face. I hope I’ll have better experiences with T-mobile seeing how this is my first since sprint and T-Mobile merged. Go to the other T-Mobile store for help, at least they were nice and didn’t rudely tell us to leave when all I wanted to do was update some information and look at getting an upgrade.
08.2020