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Enterprise Rent-A-Car in Sterling (23430 Autopilot Dr, VA 20166)
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Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Dulles. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in Sterling (Virginia state) on the street of 23430 Autopilot Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1844-648-1602. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/va/washington-dulles-international-airport-16v1.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 38.968287, -77.448325. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
From the business
- Identifies as women-owned
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Wood
In summary, this complaint involved a GPS device left in a rental car on April 27, 2022, and finally retrieved on August 31, 2022. Although the employees involved were always polite, their customer service/follow up along the way was very poor. My messages were frequently ignored for weeks and promises to resolve the problem went unfulfilled for 4 months. It appeared clear that if I would not have been persistent, my requests would have continued to be ignored and my device would have never been returned. This also makes me wonder how often other customers may have never retrieved their items which were located by Enterprise. In all, I spent many hours calling and emailing Enterprise to retrieve this device containing data important to me. Along the way, I was promised this issue would be submitted to a regional level and I would be contacted, which did not happen. I later requested a means to elevate my issue to the next management level, although I never received a response regarding that request. If just one Enterprise representative cared enough to make an earnest effort to resolve the issue in a timely matter, this small problem could have been resolved with a couple emails and maybe one call. Additionally, I suffered a flat tire during my trip. I tried several times to get the tire repaired or the car swapped out but that issue also went unresolved by Enterprise. In the end I had to take the risk and drive on the donut spare to the other side of the state to get a car swap. Fortunately, I was lucky and at least preserved most of my trip plans.
09.2022Laurence
Every one of your staff was friendly and helpful! Great job of setting that culture. I did experience some mix messaging when I had to change my return location back to my pickup location from your team. It all worked out easy and seamless. My biggest reason for 4 stars vs 5 is something that can be improved on your website. I got "no cars avialable". This happened until 1. I found a location that would allow cars to be dropped off at an alternate location (seems to be airports and your team does not appear to know which locations allow this) and 2. when a location is closed on the day picked for return (and it might be the same for pickup) you don't get a "choose a different day", you get a "no cars available". Better communication and conditions on your website will prove better experience and higher revenues.
09.2022Farah
Great Enterprise Rent-a-Car location! The shuttle is easy to find at the airport and you will be taken back at the same area upon departure. Very good, helpful, and friendly customer service with speedy check-in and checkout. Awesome choice of car: they had the convertible Mustang GT I was hoping to get and it made for a perfect two-week vacation. The car was clean inside and out. I can only recommend them and will surely use them again myself. Thank you!
09.2022Cheryl
The whole experience went off without a hitch. From getting to and from the plane was easy. The vehicle (Ram1500-very sharp vehicle-roomy-nice ride)very very clean and easy to drive. The staff at pick up and drop-off were pleasant and courteous. All in all made my few days very nice.
09.2022Matthew
I had a negative experience at the Enterprise counter at Kansas City International Airport (MCI) last month. Until then, I had been a loyal Enterprise customer. On 5 July I rented a car at Washington-Dulles for 30 days. Then I reserved a car to rent in Kansas City for 29–31 July. The reservation was confirmed. But the woman at the Enterprise counter in Kansas City refused to rent me a car because, she said, I had “an open reservation” in Washington. (When she called her supervisor she referred to me as "a guy at the counter," not as a "customer." Nice.) She was pretty blasé about it, but telling someone who's reserved a car (and whose reservation has been confirmed!) that they can’t have it is kind of a big deal! That’s a rather considerable inconvenience! (By the way, after this I still received emails from Enterprise saying: “Your rental car is waiting.”) Fortunately I was able to rent a car from Dollar, whose agent was especially pleasant. I have rented two cars from Enterprise at the same time before. Why not this time? And why was the reservation confirmed if it was not possible to rent me a car in Kansas City? That seems especially egregious.
09.2022Mark
Check in and out was easy and quick. We received a free vehicle upgrade because the car I reserved was not available at the time. The Enterprise staff were very friendly and helpful. I would definitely rent a car against from Enterprise.
08.2022Carl
I have visited this Enterprise RAC several times and I have not ever been disappointed. The selection of vehicles at this location has been awesome! I have rented the following vehicles, BWM X3, BMW 740i, Jeep Wrangler, Infiniti QX80, and I have sat in the Maseratis, Porches, Range Rovers, Mercedes, etc. Each of the vehicles I have experienced have been super crazy clean and well maintained. More importantly, when something is wrong, the staff and associates are quick to address the problem. I strongly recommend this Enterprise RAC location near IAD for all of your vehicle rental needs. In my experience, I have been able to walk around the parking lot, choose the car I want and drive away; could not ask for more.
07.2022Dung
Used enterprise in Virginia IAD and customer service was great! We already had a reservation and the gentleman and lady was so nice. Took care of me and my family and we were out in about 10 minutes. Very smooth process. Got a brand new rental too! Props to the two people that helped us out :)
07.2022Ms
Awesome rates, great vehicle, great on gas and great staff in the Dulles Airport location! 😊 * Spoke with a (phone) agent to reserve a car, gave her my info but when I went to pick up the car there was no record that I'd spoken with her. * I needed to keep the car for 1 extra day. The (phone) agent advised that it'd be $75 for an additional day when I'd rented it for 3 days for only $146 😳 Yeah so I cancelled plans and took it back that day... Otherwise 2 thumbs up
06.2022Gisela
I needed a car from the airport and all the other companies had scary reviews so I went with enterprise. Pick up was smooth, car was nice and clean, no hidden fees. Did and after hours return and had no issue. The shuttle to and from the airport was great. Good over all experience.
06.2022