furniture store
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Ashley HomeStore in Palm Desert (34740 Monterey Ave Desert Gateway Plaza, CA 92211)
About:
Retail chain with a variety of signature home furniture, decor, & accessories.
Ashley HomeStore is located in Palm Desert (California state) on the street of 34740 Monterey Ave Desert Gateway Plaza. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1760-202-3052. You can get more information from their website: https://stores.ashleyfurniture.com/store/us/california/palm-desert/7710000050?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch. The coordinates that you can use in navigation applications to get to find Ashley HomeStore quickly are 33.796250, -116.384672. Scroll down to find out opening hours, reviews and other important information about Ashley HomeStore.
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Available amenities
Payments
- Debit cards
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Jennifer
I went last weekend to look at some furniture pieces and Nathan approached me and took his time with me. He informed me about an early Black Friday sale for the following weekend (today). My fiancée and I went today to purchase a dining set table and two couches. He did an absolutely great job and explained everything to us. I loved the fact that he did not rush us or get inpatient with us.
10.2022Larry
We were met by Becky, who could see that I was physically handicapped. She immediately offered the use of a wheelchair which enabled me to move through the store with ease. It was a nice gesture. Becky walked my spouse and I through the displays, and we spotted the sectional we thought would work well for us pretty quickly. Becky made the experience quick and efficient. Thanks Becky.
10.2022Jocelyn
Maria was our saleswoman and she truly did an exceptional job. I was helping my daughter and son in law so they can purchase furniture for their new place. She was the most sweetest and helpful person. Without us even telling her she knew my kids were young adults and didn't try to sell them the most expensive items. I hope her managers know how great she is and because of her I will be going back but only dealing with Maria. There isn't enough words to express all the positive things about her and enough thank yous to give her. Maria thank you for everything you are amazing.
10.2022Gabriela
Ricardo and his team were very helpful.He made the process of buying a dining set very easy. I have always loved my experience at this location, as my whole house is furnished with Ashley.
10.2022Ivette
Terrible delivery service. Ashley’s Furniture tells me I have between 8-12 for the delivery. I get a call that they’re TWO MINUTES away when I was told I would get more of a notice. The delivery driver was rude and unprofessional. While I was trying to come up with some options since I didn’t have access to the home for the delivery, he asked if I paid in cash. Why did that matter? Would I be treated any differently had I financed? Ridiculous. When I spoke to customer care they stated that he works for a third-party company. The driver could care less about the fact that I wasn’t given enough notice and customer care washed their hands of me and and my experience. I highly recommend that you seek out another company for furniture.
10.2022Rob
Had a great experience working with Jocelyn. We did our entire buying experience over the phone and will have it delivered and assembled. Jocelyn was very attentive and helped direct us through the process. Would strongly recommend Ashley and Jocelyn particular.
10.2022S
I bought a recliner 2 years and 8 months ago. The leather is peeling off already. I also purchased the protection plan. What a mistake. They won't even send anyone out to check it. Do not buy there. Do not purchase protection plan. I will NEVER buy from Ashley again. I will also advise everyone not to buy from Ashley either.
09.2022Chandra
If I could leave 0 stars I would, unfortunately I had to put 1 to even leave a review. We had an absolutely horrible experience with Ashley’s Furniture Palm Desert, CA store and are sadly still dealing with the situation months later. I can 100% say that this is the worst customer service I have ever received. My fiancé and I bought a bedroom set from Ashley’s as well as a mattress etc. And only a few weeks and $7,000 later, our brand new $2,100 mattress was deemed faulty by one of their own technicians. Thank God we didn’t go with the $10,000 mattress they were pushing us on. We had not even had this mattress for two months before it formed a dip and sunk completely to where the Ashley’s mattress technician gave an official report that they indeed sold us a faulty product. We have been going through months of back and forth with them, they refuse to give us a refund for it as we do not trust them at all and therefore do not want to exchange for the same or more expensive mattress which were the options they gave us, their furniture is completely cheap, customer service is so unhelpful and rude. They then told me I can pick the mattress I like, but since it’s cheaper, I would still owe them $2,100, even though they are the ones breaking contract law since THEY SOLD A FAULTY PRODUCT WHICH HAS CAUSED INJURIES. Completely illegal. I asked for a refund so we can go elsewhere as we don’t want to buy from them ever again, as again, they sold us a faulty product which was so bad, it leaves me to wonder if it was even new in the first place. This is the worst furniture I have ever received, as I am pregnant and have been sleeping on this extremely uncomfortable and faulty mattress in which is now causing me back injuries and has greatly exacerbated my fiancé’s back issues, and still months later they won’t even help me deal with corporate, they said they will not issue a refund in their store, it’s up to me to call corporate, and their manager refused to even speak to me. I will never buy here again, and I would recommend going anywhere else but Ashley’s Furniture to receive actual customer service and products that will most likely be a better price, NOT FAULTY, and better quality as even when they do sell a faulty product, they don’t seem to care at all whether it’s causing you injuries, pain, or frustration, they refuse to make their own mistakes right with the trusting customers.
08.2022Alexis
Great furniture, horrible costumer service. I ordered 2 bedroom sets and bar stools from Ashley's. It was all on back order, which was not a problem as I agreed to wait. They called a month later stating they got all my stuff early and wanted to deliver to me that weekend. I emptied out the 2 bedrooms of the old furniture and got rid of it to be prepared for the arrival of my new sets. The day of the delivery, no one called, no contact, nothing. When I called Ashley's to ask about my pending delivery, everybody was confused on what delivery I was talking about. Spoke to 4 people and they were all confused sharing my items would not be arriving for another month and a half. Now I have 2 rooms with no furniture for 1 and a half months. Finally my order comes, and they deliver everything, except they forgot to tell me there are missing items and pending another month and a half. One of my beds was not installed properly, and they did not even leave me all the screws so I can finish installing them (even though I paid for full installment). Every time I call, no one seems to know what is going on, sometimes extremely rude. I do love what I got from them, but such a hassle and pain I doubt I will go through them again just because of all the run around and lack of good costumer service.
07.2022Katrina
I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.. he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.
05.2022