mattress store
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Sleep Number in Palm Desert (44489 Town Center Way A, CA 92260)
About:
Mattress chain specializing in beds with adjustable firmness & support, plus pillows & bedding.
Sleep Number is located in Palm Desert (California state) on the street of 44489 Town Center Way A. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1760-836-3200. You can get more information from their website: https://stores.sleepnumber.com/ca/palm-desert/44489-town-center-way.html. The coordinates that you can use in navigation applications to get to find Sleep Number quickly are 33.724516, -116.399278. Scroll down to find out opening hours, reviews and other important information about Sleep Number.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
From the business
- Identifies as women-owned
Allen
The staff took great care to explain how the system works, was super friendly. 10/10, do recommend
09.2022Diana
I went with a friend who was interested in purchasing a new bed. He has several problems with back and neck area. They can show you those points that would adjust to alleviate those problem areas, these beds are wonderful! They have several financing options you can choose from and the gentleman who helped us was very helpful and professional all together make this a place you go to first when considering a new bed!!!! And my friend was very happy with his purchase!
11.2021Ev
We ended up buying from Sleep Number because their mattresses are extremely comfortable. Moreover, we were helped by Val who was a great salesperson. He explained everything to us as he let us try out different mattresses. He remembered our names and would leave us alone for short periods of time to let us discuss the different options without ever being pushy. If you need a new mattress, go here and ask for Val. He made it a great experience!
10.2021Barbara
I absolutely loved my experience at the Palm Desert Store. Tori assessed my needs & then explained all the different bed options. Once I selected the mattress I liked, she found my “Sleep Number” so I could try my number on the mattress of my choice. I found my perfect bed & purchased the i8. I highly recommend this store, especially if you can work with Tori!!
10.2021Andrew
**Let me first warn you that Store Manager Ed Haycox admits that his title is only that. He has no authority to make promises or decisions.** Run away. Do not walk. Sleep Number is the biggest scam there is. My wife and I went in to buy a bed – I was in need of an adjustable bed due to previous health issues. At the time, we bought the I10 and thought everything would be good. This mattress is apparently great for its cooling technology. This was extremely important due to sleeping hot. The other important factor was “wall-hugging” technology for the adjustable base. The very first night was a disaster. Not only did we experience back and hip pain, but the “cooling” was the exact opposite. It was one of the hottest mattresses we had ever slept on. No one was comfortable. Furthermore, the wall hugging base was far from it. I couldn’t reach the nightstand from the bed. The good news was that we had 100 days to try out the bed and return it – no questions asked according to the manager of the Palm Desert location – Ed Haycox. In an effort to give it our best try, we went back to the store and bought the Dual Temp mattress coolers. Another $1600 but maybe that would do the trick. Even on the lowest setting, now everyone was freezing their tails off. Now the fun really begins. We decide that we are going to return the bed and frame. When we looked at the process, we realized there was verbiage about the frame not being returnable and start to panic. A $3200 paperweight was not going to be acceptable. We go back to the store and Ed assures us that there will be no problem returning the frame so we are feeling better. He tells me I should receive a phone call to start the process. Weeks go by without this call and I keep going back to Ed who again assures is it will happen. I finally decide the customer service department instead of waiting for their call. They advise that nothing has been started on our behalf. They also tell me that they will not return the frame in spite of what the manager has told us. After weeks of arguing, we go back to Ed and he finally capitulates and tells us that his manager title is worthless (no kidding). Promise after promise had been broken and this was probably the only true thing he ever told us. Long story short, we ended up downgrading the mattress because we were stuck with the frame we could not return. Now we have a bed we don’t want. Don’t waste the money and don’t believe a word anyone says. Their model is to trick you into buying the bed with all the superior technology and then give you the shaft when you are unhappy. Next on the list is a BBB complaint. If I could give zero stars, I would.
10.2021Martha
The customer service that the store manager Edward was excellent and comforting. He made the experience welcoming and knowledgeable since it was my first time purchasing a Sleep Number bed.
10.2021Greg
This is a review for the service, not the bed. These are not cheap beds. When you drop over $10,000 for a bed and frame, I think that it is not unreasonable to expect a little more from the staff than a receipt. We bought a bed and frame just before the new year. The bed was delivered in a few weeks, but the bed frame (head and footboard and rails) was a special order and they said would take about a month. Eric, our salesperson, indicated that he would call on Monday with a firm date. There was no call on Monday, so on Tuesday I call called him, but he was not available. I left a message. Also left a message on Wednesday. The next day I called and tried to get someone else to set a date, but evidently the manager was not there so no one could help me. Finally I went on the website as indicated on an email I had received and was able to set up a date, Feb 15. TODAY! Since I had heard nothing since I bought the bed about the delivery, I called customer service. They told me I had nothing set up, but were happy to arrange the next available date, March 26th. 3 months after I purchased and paid for it. So I called the store. The best they could do is tell me that they would talk to the sales person. OK fine, I honestly don't care about the sales person. I don't dare about logistics, I don't care about COVID 19, or much of anything except getting the item I paid for, and getting it on the date they promised it. Again, this is not about the bed, the bed is fine, but seriously, I can get phone from China in 5 days, but a bed frame from the USA, 3 months?
10.2021Earl
Our experience at the Sleep Number Store in Palm Desert,Ca. (#1802) was excellent. The sales associate, Val. Was very informative and helpful to us. I recently was diagnosed with an ailment that was exacerbated by my current mattress. I am convinced that the Sleep Number Split King will give me the opportunity to get a good night sleep. Thank you Val and Sleep Number for assisting me. Earl Jones
10.2020Claudia
My husband and I had a great experience shopping for a new mattress. Val, our sales rep, was incredibly knowledgeable and helpful with everything. He answered all our questions and never pressured us into anything. He made our experience a good one. I would definitely recommend to my family and friends. We are excited and can’t wait to receive our new bed!
10.2019Elly
We already own a sleep number bed and went in to check out pillows. The salesman was so helpful but not pushy at all. He showed me a pillow I’ve never seen before as I have back and neck problems and am a side sleeper. He ordered it for me and I can’t wait to get it. I had also checked out sheets online to see how much they were and I found a gorgous set on sale in the store. Thank you Val for making the in store experience a GREAT one.
10.2019