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Quick Lane at Phil Long Ford Chapel Hills in Colorado Springs (1565 Auto Mall Loop, CO 80920)
About:
Quick Lane at Phil Long Ford Chapel Hills is located in Colorado Springs (Colorado state) on the street of 1565 Auto Mall Loop. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1719-572-2300. You can get more information from their website: https://www.phillongfordatchapelhills.com/?utm_source=gmbpts&utm_medium=social&mcmid=gmbpts. The coordinates that you can use in navigation applications to get to find Quick Lane at Phil Long Ford Chapel Hills quickly are 38.952187, -104.796215. Scroll down to find out opening hours, reviews and other important information about Quick Lane at Phil Long Ford Chapel Hills.
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Available amenities
Payments
- Debit cards
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Quick Lane at Phil Long Ford Chapel Hills doesn't have any unavailable amenities.Categories
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John
I was able to get checked in and get my truck serviced fairly quickly. Only issue I have is, I hate it when they move my seat as it takes me several drives to get it put back where it is comfortable for me again. But that is something I deal with anytime I take a vehicle in for service.
10.2022Matt
Came in for an oil change with no appointment. Got me right in and done around 45 minutes later. They have it down on being efficient and hiring professional people....great job!
07.2022Farha
My boyfriend went to get his tires checked and oil changed before we drove from Denver to Texas for Christmas. His tire was looking flat as we drove through Colorado Springs, so we stopped in a hurry at Quicklane. We explained our situation to Darren Myers and he immediately helped us, filled the tire with air and did a quick check in 10 minutes. Their customer service is excellent.
01.2022Justin
Appointment at 8:00am. Arrived at 7:50. Had to take the car at 9:20am and leave without the oil change done because they were so far behind already (>1.5 hours). Plus, I feel sorry for the owner of a vehicle in the bay that two "technicians" were working on when we walked through to get my key. They were working some chemistry by mixing two different oil weights to come up with a new one. The comment was "by the time we're done, it will be mostly rotella." This is what gives dealerships a bad name.
11.2021Sondra
I had an appointment at 10:30am for a diagnostic. After not hearing anything all day, I called for an update on my vehicle at 4:00pm and was told they haven’t looked at it yet. Was told maybe later today or tomorrow they will get a chance to look at it. The service department doesn’t not value the customers time at all. If you can, take your car elsewhere. Very unprofessional.
11.2021Sean
Had a good customer experience with phil long Quick Lane. Had some warranty work done. Only complaint is the time it takes ford to approve any work. A 4 hour job turned into a week due to getting parts and approval. The techs and staff were helpful and they have a text system so you can get updates on the work.
11.2019N
I made an appointment to get new tires one month in advance. My appointment was at 10 AM. All of the walk ins who arrived between 7 AM and 10 AM were put in front of me. So I really didn't have an appointment. I was bumped by all the walk ins. At 12:30 PM my car was still sitting outside so I took it home. I will purchase new tires elsewhere. So, if you make an appointment you don't really have an appointment. It is better to get there at 6 AM and get in line. There ARE no appointments. This is first arrived/first served only. Don't let them fool you into thinking that you have an appointment.
11.2019Rebecca
I have never had a problem with coming to this Ford. I went to the quick lane, without an appointment, to get my tires filled with more nitrogen, and they got me in promptly and without hesitation. They had some concerns about why my car had low tire pressure, and looked into it, finding a nail. They were more than willing to help me for a low cost to me. Jeff, the advisor who helped me, was so kind and courteous, and kept me updated on the progress the whole way through my visit. Thank you!
11.2018Josh
So much for the “quick” part. I don’t live in this area and was just down here working. I called and they said they could get me right in for a flat repair on my 2017 F-350. When I arrived they said they needed a diesel technician to repair my tire because it was a dually and they had all gone home for the day. The service writer asked if I could come back the next day and I explained that it depended on my schedule. I ended up with a break in my day so I came in around 1 pm the fallowing day. Now I’ve been sitting here for 2 hours and they just got my truck in the bay. The service writer apologized and said that she had a flat tire on her personal vehicle that she needed to handle! Seriously!?!?! I was a technician for 15 years and the customers vehicle ALWAYS COMES FIRST! What is wrong with these people? I definitely will not be bringing any of my vehicles to another “Quick Lane“ for service. I’ve had to reschedule the rest of my day to get a tire fixed because apparently the employees vehicle is more important than mine.
11.2018April
I previously left a 1-star review but I'm editing it to reflect my experience today. I had to come in, albeit reluctantly, to get an oil change/tire rotation/checkup. I mentioned my previous experiences with Aaron, my Service Associate, and he said I had his word that I would be out within 1 hour. Very much to my surprise, everything was done 45 minutes later! I noticed most of the old staff are gone, so I assume some upper management cleaned house. And it showed. I was very impressed and will be giving this Quick Lane a second chance. Though, only 4 stars out of 5 because their online scheduling system essentially doesn't work -- you have to call if you want to be sure your appointment is made. PREVIOUS REVIEW: I always wait over 2 hours even though I'm always told "about an hour" at each visit.
11.2017