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Hertz Car Rental - Indianapolis, Carmel - North Carmel HLE in Carmel (1441 S Guilford Rd, IN 46032)
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Welcome to Hertz Car Rental - Indianapolis, Carmel - North Carmel HLE located at 1441 South Guilford Road, Carmel, IN, 46032. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Hertz Car Rental - Indianapolis, Carmel - North Carmel HLE is located in Carmel (Indiana state) on the street of 1441 S Guilford Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13175871640. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/indiana/carmel/INDN01?utm_campaign=gmb-Indianapolis,-Carmel-North-Carmel-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Indianapolis, Carmel - North Carmel HLE quickly are 39.957287, -86.140229. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Indianapolis, Carmel - North Carmel HLE.
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Julie
Unfortunately when we went to pick up the rental we had reserved, there weren't any cars available. We were there at our scheduled time. Another man was there in the same position. Frustrating. The previous customers had decided to keep the cars longer, evidently taking presidents over incoming customers, even if it was scheduled a day ahead. I still gave them a couple of stars because the gentleman working was checking everywhere for a vehicle. We left without one.
08.2022Julie
Unfortunately when we went to pick up the rental we had reserved, there weren't any cars available. We were there at our scheduled time. Another man was there in the same position. Frustrating. The previous customers had decided to keep the cars longer, evidently taking presidents over incoming customers, even if it was scheduled a day ahead. I still gave them a couple of stars because the gentleman working was checking everywhere for a vehicle. We left without one.
08.2022Julie
Unfortunately when we went to pick up the rental we had reserved, there weren't any cars available. We were there at our scheduled time. Another man was there in the same position. Frustrating. The previous customers had decided to keep the cars longer, evidently taking presidents over incoming customers, even if it was scheduled a day ahead. I still gave them a couple of stars because the gentleman working was checking everywhere for a vehicle. We left without one.
08.2022Julie
Unfortunately when we went to pick up the rental we had reserved, there weren't any cars available. We were there at our scheduled time. Another man was there in the same position. Frustrating. The previous customers had decided to keep the cars longer, evidently taking presidents over incoming customers, even if it was scheduled a day ahead. I still gave them a couple of stars because the gentleman working was checking everywhere for a vehicle. We left without one.
08.2022Julie
Unfortunately when we went to pick up the rental we had reserved, there weren't any cars available. We were there at our scheduled time. Another man was there in the same position. Frustrating. The previous customers had decided to keep the cars longer, evidently taking presidents over incoming customers, even if it was scheduled a day ahead. I still gave them a couple of stars because the gentleman working was checking everywhere for a vehicle. We left without one.
08.2022M
I rented a car through my companies contract, and during my trip ended up with a flat tire. I later found a charge for a "tire expense" for $150.00 on my bill. When I called to have it removed, I was told, "You are correct that you should not have been charged that and you will be credited." I never received a credit and when I called back, I was told I was getting no credit and my company did not have accident coverage (which is not true based on many past rentals). I will avoid Hertz rentals in future. Avis just makes issue resolution easier.
07.2022Jeramy
DO NOT FALL OF THEIR PROMISE OF DROPPING CARS OFF AFTER HOURS. We rented through this location years ago and we’re promised at time of rental we could return the vehicle on a closed day as long as we left the keys. We were still charged and even despite escalating to the manager, we received more lies and attitude from the manager at the time. She tried lying about being there the day of drop off and when questioned, it was clear she was making stuff up as she went to justify to the charge/error. She refused to make good on their mistake for the charge. The only hope is the management there was turned over, but I still wouldn’t trust it tbh. They will say anything and promise anything just to screw you over. They will also oversell insurance if you are not careful.
07.2022M
I rented a car through my companies contract, and during my trip ended up with a flat tire. I later found a charge for a "tire expense" for $150.00 on my bill. When I called to have it removed, I was told, "You are correct that you should not have been charged that and you will be credited." I never received a credit and when I called back, I was told I was getting no credit and my company did not have accident coverage (which is not true based on many past rentals). I will avoid Hertz rentals in future. Avis just makes issue resolution easier.
07.2022Jeramy
DO NOT FALL OF THEIR PROMISE OF DROPPING CARS OFF AFTER HOURS. We rented through this location years ago and we’re promised at time of rental we could return the vehicle on a closed day as long as we left the keys. We were still charged and even despite escalating to the manager, we received more lies and attitude from the manager at the time. She tried lying about being there the day of drop off and when questioned, it was clear she was making stuff up as she went to justify to the charge/error. She refused to make good on their mistake for the charge. The only hope is the management there was turned over, but I still wouldn’t trust it tbh. They will say anything and promise anything just to screw you over. They will also oversell insurance if you are not careful.
07.2022M
I rented a car through my companies contract, and during my trip ended up with a flat tire. I later found a charge for a "tire expense" for $150.00 on my bill. When I called to have it removed, I was told, "You are correct that you should not have been charged that and you will be credited." I never received a credit and when I called back, I was told I was getting no credit and my company did not have accident coverage (which is not true based on many past rentals). I will avoid Hertz rentals in future. Avis just makes issue resolution easier.
07.2022Jeramy
DO NOT FALL OF THEIR PROMISE OF DROPPING CARS OFF AFTER HOURS. We rented through this location years ago and we’re promised at time of rental we could return the vehicle on a closed day as long as we left the keys. We were still charged and even despite escalating to the manager, we received more lies and attitude from the manager at the time. She tried lying about being there the day of drop off and when questioned, it was clear she was making stuff up as she went to justify to the charge/error. She refused to make good on their mistake for the charge. The only hope is the management there was turned over, but I still wouldn’t trust it tbh. They will say anything and promise anything just to screw you over. They will also oversell insurance if you are not careful.
07.2022M
I rented a car through my companies contract, and during my trip ended up with a flat tire. I later found a charge for a "tire expense" for $150.00 on my bill. When I called to have it removed, I was told, "You are correct that you should not have been charged that and you will be credited." I never received a credit and when I called back, I was told I was getting no credit and my company did not have accident coverage (which is not true based on many past rentals). I will avoid Hertz rentals in future. Avis just makes issue resolution easier.
07.2022Jeramy
DO NOT FALL OF THEIR PROMISE OF DROPPING CARS OFF AFTER HOURS. We rented through this location years ago and we’re promised at time of rental we could return the vehicle on a closed day as long as we left the keys. We were still charged and even despite escalating to the manager, we received more lies and attitude from the manager at the time. She tried lying about being there the day of drop off and when questioned, it was clear she was making stuff up as she went to justify to the charge/error. She refused to make good on their mistake for the charge. The only hope is the management there was turned over, but I still wouldn’t trust it tbh. They will say anything and promise anything just to screw you over. They will also oversell insurance if you are not careful.
07.2022M
I rented a car through my companies contract, and during my trip ended up with a flat tire. I later found a charge for a "tire expense" for $150.00 on my bill. When I called to have it removed, I was told, "You are correct that you should not have been charged that and you will be credited." I never received a credit and when I called back, I was told I was getting no credit and my company did not have accident coverage (which is not true based on many past rentals). I will avoid Hertz rentals in future. Avis just makes issue resolution easier.
07.2022Jeramy
DO NOT FALL OF THEIR PROMISE OF DROPPING CARS OFF AFTER HOURS. We rented through this location years ago and we’re promised at time of rental we could return the vehicle on a closed day as long as we left the keys. We were still charged and even despite escalating to the manager, we received more lies and attitude from the manager at the time. She tried lying about being there the day of drop off and when questioned, it was clear she was making stuff up as she went to justify to the charge/error. She refused to make good on their mistake for the charge. The only hope is the management there was turned over, but I still wouldn’t trust it tbh. They will say anything and promise anything just to screw you over. They will also oversell insurance if you are not careful.
07.2022Tom
Placed a reservation and prepaid several days in advance. I mistakingly thought the Carmel location would have their ducks in a row in comparison to other Indiana locations. Got there on time for my reservation, short line, no worries. They didn’t have the person’s reservation in front of me, nor did they have mine, again, no worries... I was offered something significantly smaller, with the compensation factor of marking the gas tank as empty so I wouldn’t have to refuel before returning the car. I received a dirty and dented car with the gas light on and 10 miles left in the tank. I then looked at the receipt and saw the $500 deposit. Absolutely laughable. What’s the point of a reservation if it won’t be upheld? Why on earth is the deposit so high for a beat up car with no gas in it, when my last rental was less than half the price and in pristine condition? Definitely worth the trip to Castleton for better quality, or to your nearest enterprise location.
09.2021Ken
Walked in with a buddy this morning at 8:30am for a one-way rental. Reservation was reserved and confirmed with a debit card. After arriving I was told I needed a credit check and would have to pay $500 hold on my card plus the $200 for rental. Hertz staff was not interested in helping me through the issue. Office seemed very unorganized and in a hurry to provide rentals. Will never be back.
09.2021George
No one answers the phones at anytime of the day (called for 2 days). Finally showed up in the lobby to get a car reserved (insurance sent the request over). After 45 minutes I left, called the guys insurance and had them send the payments over to enterprise for my rental. Watched the counter person give every excuse in the world as to why the car was dirty and damaged when another customer came to pick it up. Followed by watching another person WITH A RESERVATION not able to pick up a car due to no availability. I HIGHLY recommend avoiding this location, and possibly hertz entirely.
09.2021LaToya
I'd give them negative stars if I could!! They are continuing to book and confirm reservations and they have NO cars available. Not in the class I booked or any other class. Then the guy working there looked at me like I was crazy when I asked him to call around to see if there were cars at other locations. He never apologized for the inconvenience at all. He just kept saying that it's a known issue. To you maybe but you never communicated that to customers. This entire experience has been an utter and complete fail!!!
09.2021Brian
I just needed a truck for a weekend trip. I called Hertz for help and stressed that a TRUCK was needed beforehand. I show up on late Friday afternoon to start my early weekend only to be informed that they have a SUV for me. The employee simply did not care. Zero attempt to call me earlier on Friday to inform me that they did not have the type of vehicle I needed too.
09.2021Melody
Bottom line: incompetent staff, will not rent from Hertz again. I arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in. I thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off. Since I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so. The whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again. Edit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.
09.2021Tom
Placed a reservation and prepaid several days in advance. I mistakingly thought the Carmel location would have their ducks in a row in comparison to other Indiana locations. Got there on time for my reservation, short line, no worries. They didn’t have the person’s reservation in front of me, nor did they have mine, again, no worries... I was offered something significantly smaller, with the compensation factor of marking the gas tank as empty so I wouldn’t have to refuel before returning the car. I received a dirty and dented car with the gas light on and 10 miles left in the tank. I then looked at the receipt and saw the $500 deposit. Absolutely laughable. What’s the point of a reservation if it won’t be upheld? Why on earth is the deposit so high for a beat up car with no gas in it, when my last rental was less than half the price and in pristine condition? Definitely worth the trip to Castleton for better quality, or to your nearest enterprise location.
09.2021Ken
Walked in with a buddy this morning at 8:30am for a one-way rental. Reservation was reserved and confirmed with a debit card. After arriving I was told I needed a credit check and would have to pay $500 hold on my card plus the $200 for rental. Hertz staff was not interested in helping me through the issue. Office seemed very unorganized and in a hurry to provide rentals. Will never be back.
09.2021George
No one answers the phones at anytime of the day (called for 2 days). Finally showed up in the lobby to get a car reserved (insurance sent the request over). After 45 minutes I left, called the guys insurance and had them send the payments over to enterprise for my rental. Watched the counter person give every excuse in the world as to why the car was dirty and damaged when another customer came to pick it up. Followed by watching another person WITH A RESERVATION not able to pick up a car due to no availability. I HIGHLY recommend avoiding this location, and possibly hertz entirely.
09.2021LaToya
I'd give them negative stars if I could!! They are continuing to book and confirm reservations and they have NO cars available. Not in the class I booked or any other class. Then the guy working there looked at me like I was crazy when I asked him to call around to see if there were cars at other locations. He never apologized for the inconvenience at all. He just kept saying that it's a known issue. To you maybe but you never communicated that to customers. This entire experience has been an utter and complete fail!!!
09.2021Brian
I just needed a truck for a weekend trip. I called Hertz for help and stressed that a TRUCK was needed beforehand. I show up on late Friday afternoon to start my early weekend only to be informed that they have a SUV for me. The employee simply did not care. Zero attempt to call me earlier on Friday to inform me that they did not have the type of vehicle I needed too.
09.2021Melody
Bottom line: incompetent staff, will not rent from Hertz again. I arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in. I thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off. Since I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so. The whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again. Edit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.
09.2021Tom
Placed a reservation and prepaid several days in advance. I mistakingly thought the Carmel location would have their ducks in a row in comparison to other Indiana locations. Got there on time for my reservation, short line, no worries. They didn’t have the person’s reservation in front of me, nor did they have mine, again, no worries... I was offered something significantly smaller, with the compensation factor of marking the gas tank as empty so I wouldn’t have to refuel before returning the car. I received a dirty and dented car with the gas light on and 10 miles left in the tank. I then looked at the receipt and saw the $500 deposit. Absolutely laughable. What’s the point of a reservation if it won’t be upheld? Why on earth is the deposit so high for a beat up car with no gas in it, when my last rental was less than half the price and in pristine condition? Definitely worth the trip to Castleton for better quality, or to your nearest enterprise location.
09.2021Ken
Walked in with a buddy this morning at 8:30am for a one-way rental. Reservation was reserved and confirmed with a debit card. After arriving I was told I needed a credit check and would have to pay $500 hold on my card plus the $200 for rental. Hertz staff was not interested in helping me through the issue. Office seemed very unorganized and in a hurry to provide rentals. Will never be back.
09.2021George
No one answers the phones at anytime of the day (called for 2 days). Finally showed up in the lobby to get a car reserved (insurance sent the request over). After 45 minutes I left, called the guys insurance and had them send the payments over to enterprise for my rental. Watched the counter person give every excuse in the world as to why the car was dirty and damaged when another customer came to pick it up. Followed by watching another person WITH A RESERVATION not able to pick up a car due to no availability. I HIGHLY recommend avoiding this location, and possibly hertz entirely.
09.2021Tom
Placed a reservation and prepaid several days in advance. I mistakingly thought the Carmel location would have their ducks in a row in comparison to other Indiana locations. Got there on time for my reservation, short line, no worries. They didn’t have the person’s reservation in front of me, nor did they have mine, again, no worries... I was offered something significantly smaller, with the compensation factor of marking the gas tank as empty so I wouldn’t have to refuel before returning the car. I received a dirty and dented car with the gas light on and 10 miles left in the tank. I then looked at the receipt and saw the $500 deposit. Absolutely laughable. What’s the point of a reservation if it won’t be upheld? Why on earth is the deposit so high for a beat up car with no gas in it, when my last rental was less than half the price and in pristine condition? Definitely worth the trip to Castleton for better quality, or to your nearest enterprise location.
09.2021LaToya
I'd give them negative stars if I could!! They are continuing to book and confirm reservations and they have NO cars available. Not in the class I booked or any other class. Then the guy working there looked at me like I was crazy when I asked him to call around to see if there were cars at other locations. He never apologized for the inconvenience at all. He just kept saying that it's a known issue. To you maybe but you never communicated that to customers. This entire experience has been an utter and complete fail!!!
09.2021Ken
Walked in with a buddy this morning at 8:30am for a one-way rental. Reservation was reserved and confirmed with a debit card. After arriving I was told I needed a credit check and would have to pay $500 hold on my card plus the $200 for rental. Hertz staff was not interested in helping me through the issue. Office seemed very unorganized and in a hurry to provide rentals. Will never be back.
09.2021Brian
I just needed a truck for a weekend trip. I called Hertz for help and stressed that a TRUCK was needed beforehand. I show up on late Friday afternoon to start my early weekend only to be informed that they have a SUV for me. The employee simply did not care. Zero attempt to call me earlier on Friday to inform me that they did not have the type of vehicle I needed too.
09.2021George
No one answers the phones at anytime of the day (called for 2 days). Finally showed up in the lobby to get a car reserved (insurance sent the request over). After 45 minutes I left, called the guys insurance and had them send the payments over to enterprise for my rental. Watched the counter person give every excuse in the world as to why the car was dirty and damaged when another customer came to pick it up. Followed by watching another person WITH A RESERVATION not able to pick up a car due to no availability. I HIGHLY recommend avoiding this location, and possibly hertz entirely.
09.2021Melody
Bottom line: incompetent staff, will not rent from Hertz again. I arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in. I thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off. Since I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so. The whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again. Edit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.
09.2021LaToya
I'd give them negative stars if I could!! They are continuing to book and confirm reservations and they have NO cars available. Not in the class I booked or any other class. Then the guy working there looked at me like I was crazy when I asked him to call around to see if there were cars at other locations. He never apologized for the inconvenience at all. He just kept saying that it's a known issue. To you maybe but you never communicated that to customers. This entire experience has been an utter and complete fail!!!
09.2021Brian
I just needed a truck for a weekend trip. I called Hertz for help and stressed that a TRUCK was needed beforehand. I show up on late Friday afternoon to start my early weekend only to be informed that they have a SUV for me. The employee simply did not care. Zero attempt to call me earlier on Friday to inform me that they did not have the type of vehicle I needed too.
09.2021Melody
Bottom line: incompetent staff, will not rent from Hertz again. I arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in. I thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off. Since I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so. The whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again. Edit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.
09.2021Tom
Placed a reservation and prepaid several days in advance. I mistakingly thought the Carmel location would have their ducks in a row in comparison to other Indiana locations. Got there on time for my reservation, short line, no worries. They didn’t have the person’s reservation in front of me, nor did they have mine, again, no worries... I was offered something significantly smaller, with the compensation factor of marking the gas tank as empty so I wouldn’t have to refuel before returning the car. I received a dirty and dented car with the gas light on and 10 miles left in the tank. I then looked at the receipt and saw the $500 deposit. Absolutely laughable. What’s the point of a reservation if it won’t be upheld? Why on earth is the deposit so high for a beat up car with no gas in it, when my last rental was less than half the price and in pristine condition? Definitely worth the trip to Castleton for better quality, or to your nearest enterprise location.
09.2021Ken
Walked in with a buddy this morning at 8:30am for a one-way rental. Reservation was reserved and confirmed with a debit card. After arriving I was told I needed a credit check and would have to pay $500 hold on my card plus the $200 for rental. Hertz staff was not interested in helping me through the issue. Office seemed very unorganized and in a hurry to provide rentals. Will never be back.
09.2021George
No one answers the phones at anytime of the day (called for 2 days). Finally showed up in the lobby to get a car reserved (insurance sent the request over). After 45 minutes I left, called the guys insurance and had them send the payments over to enterprise for my rental. Watched the counter person give every excuse in the world as to why the car was dirty and damaged when another customer came to pick it up. Followed by watching another person WITH A RESERVATION not able to pick up a car due to no availability. I HIGHLY recommend avoiding this location, and possibly hertz entirely.
09.2021LaToya
I'd give them negative stars if I could!! They are continuing to book and confirm reservations and they have NO cars available. Not in the class I booked or any other class. Then the guy working there looked at me like I was crazy when I asked him to call around to see if there were cars at other locations. He never apologized for the inconvenience at all. He just kept saying that it's a known issue. To you maybe but you never communicated that to customers. This entire experience has been an utter and complete fail!!!
09.2021Brian
I just needed a truck for a weekend trip. I called Hertz for help and stressed that a TRUCK was needed beforehand. I show up on late Friday afternoon to start my early weekend only to be informed that they have a SUV for me. The employee simply did not care. Zero attempt to call me earlier on Friday to inform me that they did not have the type of vehicle I needed too.
09.2021Melody
Bottom line: incompetent staff, will not rent from Hertz again. I arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in. I thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off. Since I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so. The whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again. Edit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.
09.2021Sarah
Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.
09.2020Sarah
Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.
09.2020Sarah
Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.
09.2020Sarah
Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.
09.2020Sarah
Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.
09.2020