pharmacy
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Family Pharmacy in Overland Park (12200 W 106th St #140, KS 66215)
About:
Perry Drug is now Family Pharmacy Services Provided - Compounding and retail prescriptions. We deliver with in 30 mile radius and we mail prescriptions. We price match with other competitors.
Family Pharmacy is located in Overland Park (Kansas state) on the street of 12200 W 106th St #140. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19133071730. You can get more information from their website: http://www.gofamilypharmacy.com/. The coordinates that you can use in navigation applications to get to find Family Pharmacy quickly are 38.937464, -94.726626. Scroll down to find out opening hours, reviews and other important information about Family Pharmacy.
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Available amenities
Payments
- Cheques
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Lisa
I have been using this pharmacy for over a year and EVERY time I have a refill they have faxed it to the wrong number, not followed up with Dr. office and delayed my prescription. When speaking with manager "G" I was told I "couldn't be upset with them. It was my Dr.'s fault." Prior to this call I sat with my Dr. in her office and she showed my the refill sent 2 days before. Very unprofessional and rude. Zero customer service. I gave them so many chances. I'm done. Answering machine hangs up before you can leave a complete message. I found my prescription at Stark Edler Apothecary for $60 less.
10.2021Kenzie
I'm chronically ill and have had to go to many pharmacies, medical offices, etc. Family Pharmacy is definitely one of the best. They are so kind and helpful. You can tell they care a lot. They take care of my most important medication that helps stop my disease from progressing; I don't think I'd trust any other pharmacy more than them when it comes to something so important to my health!
09.2021Donna
I gave the review two stars since I was always happy prior to my experience yesterday. Long story short, I felt I was accused of not being truthful by two of your associates. They kept repeating they didn't see how my "issue" could happen (as there was no product in several of the "bubbles" that were supposed to contain the oral daily dose). I was asked to explained the issue twice on the phone prior to bringing the product in and again twice in the pharmacy after bringing it in. I told the staff it felt like I was having to prove myself which was not a good feeling. I ended up walking out as it was very humiliating for me after always having such good experiences over the last several years with no problems. All it would have taken was to replace the 12 sublinguals or even an apology for my time and trouble, and all would have been fixed - instead I was embarrassed and humiliated with other customers nearby. I hope this helps with customer service in a constructive way in the future and not making the customer feel like they did something wrong when it was obviously not my fault. Sincerely, Donna Young RESPONSE TO OWNER 9/18/19 Dear Owner, Thank you for taking the time to respond today. I have the feeling we will not come to a resolve since I will be once again be put in the position to be interrogated for “the why” of the problem. I had four conversations with your team already on Monday. I didn’t have the time or the perseverance to stay in the conversation any longer which is why I left. I did say thank you and said you could keep both packs for your further review. I never said I felt I was intentionally shorted products. Lastly, the liquid you mentioned was only on a small part of one of the two sheets I brought in as evidence, so why was the second sheet also missing product? Let’s just agree to disagree on the how or why it happened, and I'll pursue another compounding pharmacy in the area.
09.2020Mallory
A little compassion and sensitivity goes a long way and is essential in the healthcare field. I will be transferring my prescription. The pharmacist and tech were rude and impatient with my questions regarding my prescription and my options when the compound was not covered by insurance. I left feeling unnecessarily upset and discouraged. I hope they read this and treat future customers with more patience and respect.
09.2018Brandon
This is the only place we would go to while we lived in the area. This is truly a top notch Pharmacy. The staff go out of their way to accommodate their customers. I highly recommend Perry Drug to everyone, especially those who want to be considered as part of the family, not just a "number" like with the big chains.
09.2018Michael
My wife left the big chain pharmacies because they could never seem to fill her order properly - ~15 RX's per month. Always fighting their auto-refill system, not getting straight answers when issues, a few flat out deceptions, and simply ongoing poor customer service even to the point of rudeness. She left and came to Perry Drug based on a doctor's recommendation. I resisted as I wanted the convenience of the larger chain pharmacies. That went okay until they messed me around a few times. I gave up and followed suit and went to Perry Drug. That was about a 12 to 16 months ago. I must say with great confidence... It is a wonderful feeling when the pharmacy staff knows me and my wife by name. They know our health issues and have always taken care of us. They've have dealt with our insurance carriers and doctors as needed, they have offered rebates as they are available, they have gone out of their way in after hour scenarios to help us. They have made the RX world an easier place for us to navigate. We are ADDICTED to the great service we get from Perry Drug!!!
09.2017Rachel
This is hands down the best pharmacy/drug store (whatever you want to call it) I have ever dealt with. Outstanding customer service and an excellent example of a truly personal touch when it comes to their clients. Honestly having been helping my mother through the ups and downs of her recovery my family has NEVER experienced such kindness.
09.2017suzanne
I have got to say something about this pharmacy, about a year and a half ago I was so frustrated with the cvs I was going to they never could get my birthday write or spell my name correct, they were rud and the guy that worked there lied to me about my insurance. All of this was unnecessary ,so my Dr. gave me the name of Perry Drug and I have never looked back, they are awesome, kind, always have a smile and a hello, never have they disappointed me . Keep up the great job everyone!!!!
09.2017Lenna
Always personable when I stop in. I have never waited more than 15 minutes which beats the heck out of other pharmacies. Once they didn't have all my meds in stock so they had it delivered to me via courier. Above and beyond anything I would expect from a pharmacy.
09.2017Mary
I have been going to Perry Drug for over a year and have never experienced such wonderful service as I have at Perry Drug. The Staff are helpful in answering any questions and the pharmacist are great in explaining the medications to you. I don't know where I would find a better Pharmacy than Perry Drug. I would highly recommend them. THANK YOU for showing true customer care to anyone who comes to your store.
09.2014