Best fashion accessories store in Birmingham, Alabama (AL) 2024

In the middle of shopping, I had an urgent need to use the restroom, and when I asked the staff for access to it, I was told that customers were not allowed to use the restroom, and that I would have to go to another store in the strip mall. I had to leave my basket of items, and hunt down another store's public restroom, while still needing to use it in a hurry. It was an EXTREMELY inconvenient situation, not to mention physically uncomfortable. Yet, it could have been avoided by a simple unlocking of a door. It was not good business. Especially considering that I chose to spend my money in the OTHER store, and never returned to Citi Trends to purchase the cart FULL of merchandise left behind! Management should seriously reconsider their policy on refusing the restrooms to their customers. It is not at all beneficial... either way you look at it. And, I, for one, will not be back until the policy is revised, and I can shop without running the risk of getting a bladder infection, or experiencing the embarrassment of a grown woman pee-pants catastrophe! 😒 Ummm..No. ~Janice

This is such a fun and well stocked boutique! Great customer service and amazing gifts. ~M

I had ordered a Wildflower case that was on sale last night for in-store pickup. I got a confirmation email and everything immediately after. The next day, I get an email saying my order has been cancelled because ‘it’s no longer available’ at my store. What? The website literally said the cases were in stock when I ordered, and since I placed the order last night, they should’ve kept it aside for me. Very, very disappointing. And then in the cancellation email, they tell me I can get $10 off on my next order. Great, right? No. The $10 is only for orders above $50. You think I’m gonna buy $50 worth of things at this store after what just happened? I’m just saying they could’ve given me some alternative. ~Prabhakaran