23 Best cell phone store in Austin, Texas (TX) 2024

I was greeted upon arrival and unfortunately my request was not fulfilled. I will try again or a different location. Employee was courteous, polite, attentive, sensitive, and understanding. I look forward to returning to this location. Service has been pleasant and prompt. I do recommend AT&T. 🙏 ~Aaron

Walking into a new store for the first time with an issue with my phone, didn't know what to expect. I was given fantastic service, Denise was wonderful in knowledge and got me set up without any difficulty at all. She made sure I was 100% set before I was on my way. HIGHLY recommend you give this location a go if you ever run into difficulty with your phone. Best service I have ever recieved. ~Preston

This is a small store and there isn't a huge selection of phones and accessories. They didnt have the charging cable that I was looking for and I felt the prices where to high. There is no public restroom. I have also gone there to pay my bill and there would be no one even around. ~shae

OK, let me first start off by saying I am in the service industry as well so I appreciate really good employees. I walked into Metro by T Mobile and I was promptly greeted by Elizabeth F. From the moment I walked into the door to the moment I left I felt her customer service went way ABOVE AND BEYOND my expectations. She was extremely knowledgeable about pricing, phones, plans, and what would suit me the best. The reason I am writing this lengthy post is Because usually 99.9% of the time when I walk into Verizon or Sprint I receive semi ok service. I believe she was the manager and she was fantastic. Once I pay off my phone with Sprint I will be switching to the service she requested and I will be saving a bundle. Do yourself a favor and go see her at this location! I hope the higher ups see this and realize how lucky they are to have her on the team. She needs a raise. Hands down experience EVER! Thank you girl!💜 ~Christina

I visited the tech ridge location and saw they were extremely busy with foot traffic however I was helped by Stephanie within a few short minutes and her service was amazing! She was extremely articulate and one of the most friendly employees I’ve come across in a while, will definitely be visiting this location more often when I need T-Mobile services. ~mercedes

Very excellent customer service and sales representative Jennifer is the best ~Julia

Have paid two years insurance and denied claims for phone incapable of text messages or completing food order from Walmart.com ~John

horrible customer service, they never seem to know anything what so ever and if they're not the ones that helped you on your purchase they won't help you at all if you have any questions. The 2 girls working today in the morning were very rude. Regret getting a line with Metro it's just a waste of money. ~Sandra

Katy went beyond her duty at the store and went out of her way to help me. She got my phone adjusted when I didn't know how. She was very patient and nice with me. She is the he most helpful person I've met yet with cricket that has been willing to help me. ~Jerry

I definitely got screwed over picking up a pair of phones and watches. Worked with a guy named Todd. My monthly total is different from the amount that was initially explained to me, by a significant amount. I previously made an attempt to give the opportunity to remedy some of the situation and was even given the representative’s personal number, however that lead nowhere. I’ve only had T-Mobile my entire life and this is the one time I’ve had a negative experience purchasing devices. The rest of the reviews seem pretty consistent with my experience so don’t be the next bad review. Save the headache and go to a different location. ~Jay