Best used car dealer in Dallas, Texas (TX) 2024

I had a really good experience working with BMW of Dallas. I did a little shopping on their website when I reserved a vehicle. My appointment went well but I always like to take 48-hours to think on it. And..I was shopping elsewhere. I found another vehicle at another place but my son and I remembered the hospitality and friendly assistance at BMW of Dallas. So I decided to come back and purchase here. I’m grateful for that decision and I love my BMW X 3!! Great location and great staff! ~Shelene

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Very impressed with the service team- I made an appointment for 7AM- and I was out of the door by 7:45 AM and I was able to get to work on time. The staff was super nice, the facility was clean and I really appreciated the ability to be in and out in a timely manner! ~Kelley

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Now I try all that I could to be respectful and patient but my thing is that the customer here is by far terrible. My advisor (Hector) told me and my grandfather that I can pick up my car today, so my grandfather drove from Plano to Dallas to pay for the diagnostic. When we arrived we talk to Shannon which was respectful at first and then she told us that they are working on the paperwork to get the car. We waited 2 and a half HOURS for a paperwork!! Then the nice gentleman named Alex came and assisted are situation and got are paperwork ready. He handy my keys then I saw this to my car. Now this isn't Alex fault but Hector needs to give the right information on when to actually pick up hour car. ~Tyran

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