5 Best internet service provider in Houston, Texas (TX) 2024

Walked in to set up my granddaughters phone got more than expected. He was awesome and informative. He helped my life.!!! Lamar is his name. ~Brenetha

Pablo is one of the best techs I have ever come across. Super patient but passionate about his work. He was awesome and Verizon is lucky to have him. Truly! ~Jeff

Raj greeted me at the door and provided excellent customer service from the beginning to the end. The manager was also personable and professional. Lastly, Raj also informed me of a real good deal on my new phone and new tablet! I totally recommend this store! 💙💜❤️ ~Carissa

Lamar was patient and kind when dealing with us older folk. He went out of his way to help us achieve what we needed. Our situation was complicated and he was the only rep that was able to figure out what was needed. He came to the location that is needed, on his day off night I add. Excellent service. Knowledgeable on his area of expertise and a great overall person. Keep him around! ~Josie

I am writing this review on behalf of my mother. She went into this location because her iphone suddenly stopped working. First, nobody greeted her when she came into the store. Then, when THREE people came out, they all went to one other woman. My mother had to say, "Excuse me, can I be helped?" Someone RELUCTANTLY came over to help her. They did explain that the battery was dying after running a battery test - and called the supervisor over there to confirm. Then they tried to sell her the newest iphone - that isn't out yet. They tried to rush her into a decision and when she asked about the financial obligation of it, they rushed even more. "So do you want it?" She left because she did not like the attitude from the people there. I believe her because of the experience I just had. I called to speak with the supervisor myself. Whoever answered the phone told me his name is Matthew and that he's in a meeting. I asked when he would be out. "I don't know and then he's off for the rest of the day." Well if you don't know when he will be out of the meeting, how do you know he will be out? Then I asked what time he would be in the next day. "I'm not allowed to give out his schedule." Her tone was that of if she did not want to be bothered. I know that is an opinion, but you can tell when someone is trying to be helpful and when they are not. My mother is an older woman and it is a shame that you all treated her in this manner. I will be contacting corporate directly, but I was trying to speak with the supervisor first. Poor customer service is gracious. You tried to get over on her and I am glad she didn't fall for it. She is going to another Verizon store where she will hopefully be treated better - at least spoken to and greeted by people who want to help her. Do better. ~Tasha