8 Best cell phone store in Roanoke, Virginia (VA) 2025

Awesome store! Has a great selection of just about everything priced fairly (or on an incredible sale). Best place in Roanoke to shop for a used console, find classic games, or trade in for something new. ~Grey

I was treated poorly at my visit at gamestop at valley view mall Roanoke va location the employee was rude to me the whole time I was there I was there selling a Ps4 pro 1TB call of duty modern warfare and she kept telling me that she couldn't except because it was sealed and I told her that it wasn't sealed it just had a strip of cellophane around it and I had used it for a few minutes a couple of times I had to ask to open and she would see that the game inside wasn't sealed and she started throwing my packaging on the floor, she just a terrible attitude I almost just walked out instead of doing business with her, there employees need to be more friendly this visit was on 7/29/2022 around lunch time ~Anthony

I had the best experience yet at a Verizon wireless location. I worked with Hunter to upgrade my current phone to a new one and he made the end to end process stress free and seamless. He was friendly and professional, but what stood out most to me was his knowledge level of the product along with educating me about all of the services that were available to me as a customer. It is rare these days when a customer service experience exceeds your expectation, but this one did. Thank you Hunter. ~Maureen

Took my 16 yr old son for a LONG overdue upgrade NEW PHONE! He's a great kid but our experience with Metro's 'airport lady" was the absolute BEST! She had such positive energy and really related to myself and Logan! My experience with this location has always been great but she made it such a SEAMLESS easy process and walked us through everything to make it as easy as possible! Phenomenal personality and over all customer service Rarity!! ~Katie

Even rating my experience with one star is generous. I wanted some advice regarding my settings and was considering a new phone. I walked into an empty store, no customers and no sales clerk. Clerk A emerged from the back and I told her I needed some help. I also told her I was considering an upgrade and right away she said "not possible." She went in the back room with my phone to "check with her boss." Clerk A came back out and said I needed to call 611 for assistance. It was obvious whatever was going on in the back room was more important than helping a customer. Very, very disappointed. ~Judith

This was probably the BEST customer service experience I’ve had in my entire life – literally! I worked with Avarie, Assistant Retail Manager, to transfer everything from old phone to new phone. I was blown away by her knowledge, patience, tenacity, and willingness to go above and beyond to make sure all info was where it needed to be. What is usually a cumbersome experience, was made not only bearable, but fun, as she assisted me in setting up new phone and re-accessing all my work apps. The whole team was stellar as I waited & I wish all businesses had even a quarter of what this team has. I would highly recommend this store and will definitely make it my go-to place when phone services are needed. GIVE THIS GIRL A RAISE!!!! ~Michele

Worst customer service ever. Would give them a negative rating if I could. The entire company is just out to scam people. Reply to Boost: I would not come back to your terrible company if you paid me. ~Nick