cell phone store
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T-Mobile in Roanoke (2009 Electric Rd Ste D, VA 24018)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Roanoke (Virginia state) on the street of 2009 Electric Rd Ste D. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15407721311. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-roanoke-va-24018-5psc?utm_source=google&utm_medium=lastmile&utm_campaign=5PSC. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 37.245999, -80.032488. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Edward
I am a current Verizon business customer and when I went to upgrade my 2 iPhone 11 Pro Max’s and 1 iPad and Verizon wasn’t offering any good deals so I went to the T-Mobile store to shop a new plan. I have 3 iPhones and 2 iPads on a business unlimited plan. The young man who’s name I don’t remember greeted us quickly and offered me a good deal. The deal was to trade in my 2 11s and get the 13s for $300 each. So we started the process of switching and during the process the 13s went from $300 each to almost $900 each and then he told us that we would get the trade in credits over 24 months on our bill. This was a total bait and switch it would be like a car dealer telling me that I get my trade in value over two years! Who would agree to this. I am willing to believe this was a miscommunication on the sales agents part but neither him or the lady helping him seemed to want to make it right. I went back to Verizon and got 2 iPhone 13 Pro Max’s for $650 each and kept my iPhone 12’s.
08.2022Edward
I am a current Verizon business customer and when I went to upgrade my 2 iPhone 11 Pro Max’s and 1 iPad and Verizon wasn’t offering any good deals so I went to the T-Mobile store to shop a new plan. I have 3 iPhones and 2 iPads on a business unlimited plan. The young man who’s name I don’t remember greeted us quickly and offered me a good deal. The deal was to trade in my 2 11s and get the 13s for $300 each. So we started the process of switching and during the process the 13s went from $300 each to almost $900 each and then he told us that we would get the trade in credits over 24 months on our bill. This was a total bait and switch it would be like a car dealer telling me that I get my trade in value over two years! Who would agree to this. I am willing to believe this was a miscommunication on the sales agents part but neither him or the lady helping him seemed to want to make it right. I went back to Verizon and got 2 iPhone 13 Pro Max’s for $650 each and kept my iPhone 12’s.
08.2022Edward
I am a current Verizon business customer and when I went to upgrade my 2 iPhone 11 Pro Max’s and 1 iPad and Verizon wasn’t offering any good deals so I went to the T-Mobile store to shop a new plan. I have 3 iPhones and 2 iPads on a business unlimited plan. The young man who’s name I don’t remember greeted us quickly and offered me a good deal. The deal was to trade in my 2 11s and get the 13s for $300 each. So we started the process of switching and during the process the 13s went from $300 each to almost $900 each and then he told us that we would get the trade in credits over 24 months on our bill. This was a total bait and switch it would be like a car dealer telling me that I get my trade in value over two years! Who would agree to this. I am willing to believe this was a miscommunication on the sales agents part but neither him or the lady helping him seemed to want to make it right. I went back to Verizon and got 2 iPhone 13 Pro Max’s for $650 each and kept my iPhone 12’s.
08.2022Michele
This was probably the BEST customer service experience I’ve had in my entire life – literally! I worked with Avarie, Assistant Retail Manager, to transfer everything from old phone to new phone. I was blown away by her knowledge, patience, tenacity, and willingness to go above and beyond to make sure all info was where it needed to be. What is usually a cumbersome experience, was made not only bearable, but fun, as she assisted me in setting up new phone and re-accessing all my work apps. The whole team was stellar as I waited & I wish all businesses had even a quarter of what this team has. I would highly recommend this store and will definitely make it my go-to place when phone services are needed. GIVE THIS GIRL A RAISE!!!!
07.2022Michele
This was probably the BEST customer service experience I’ve had in my entire life – literally! I worked with Avarie, Assistant Retail Manager, to transfer everything from old phone to new phone. I was blown away by her knowledge, patience, tenacity, and willingness to go above and beyond to make sure all info was where it needed to be. What is usually a cumbersome experience, was made not only bearable, but fun, as she assisted me in setting up new phone and re-accessing all my work apps. The whole team was stellar as I waited & I wish all businesses had even a quarter of what this team has. I would highly recommend this store and will definitely make it my go-to place when phone services are needed. GIVE THIS GIRL A RAISE!!!!
07.2022Michele
This was probably the BEST customer service experience I’ve had in my entire life – literally! I worked with Avarie, Assistant Retail Manager, to transfer everything from old phone to new phone. I was blown away by her knowledge, patience, tenacity, and willingness to go above and beyond to make sure all info was where it needed to be. What is usually a cumbersome experience, was made not only bearable, but fun, as she assisted me in setting up new phone and re-accessing all my work apps. The whole team was stellar as I waited & I wish all businesses had even a quarter of what this team has. I would highly recommend this store and will definitely make it my go-to place when phone services are needed. GIVE THIS GIRL A RAISE!!!!
07.2022James
The customer service representative was great at the store. He tried everything he could think of to resolve the issue. However, he could not fix it. I made my own attempts to fix the issue. The next day we returned to get a new phone. We bought a Samsung watch and were going to pair it to the old cell phone as a temporary solution. He swiped the phone to pair the watch and the issue with the cell phone resolved itself. We paired the watch to the phone and left satisfied.
05.2022James
The customer service representative was great at the store. He tried everything he could think of to resolve the issue. However, he could not fix it. I made my own attempts to fix the issue. The next day we returned to get a new phone. We bought a Samsung watch and were going to pair it to the old cell phone as a temporary solution. He swiped the phone to pair the watch and the issue with the cell phone resolved itself. We paired the watch to the phone and left satisfied.
05.2022James
The customer service representative was great at the store. He tried everything he could think of to resolve the issue. However, he could not fix it. I made my own attempts to fix the issue. The next day we returned to get a new phone. We bought a Samsung watch and were going to pair it to the old cell phone as a temporary solution. He swiped the phone to pair the watch and the issue with the cell phone resolved itself. We paired the watch to the phone and left satisfied.
05.2022Bellirish
T-Mobile/ Sprint will nickel & dime you to death. What should have been a savings over our previous carrier ended up costing 15% more a month, and after 2 years of service we still *owed* over half the cost of the phones we had been paying for each month.
02.2022Bellirish
T-Mobile/ Sprint will nickel & dime you to death. What should have been a savings over our previous carrier ended up costing 15% more a month, and after 2 years of service we still *owed* over half the cost of the phones we had been paying for each month.
02.2022Bellirish
T-Mobile/ Sprint will nickel & dime you to death. What should have been a savings over our previous carrier ended up costing 15% more a month, and after 2 years of service we still *owed* over half the cost of the phones we had been paying for each month.
02.2022connie
The battery on my phone was shot so I found this Sprint store and walked into a new experience! The employees were very kind and Lauren was fantastic! She was extremely knowledgeable and knew exactly how to help. I have a new iPhone, everything loaded, at a reasonable cost. It was raining and Lauren grabbed her umbrella and walked me to the car. Talk about service and consideration. I feel that I have a friend and would recommend this Sprint store to anyone.
08.2021connie
The battery on my phone was shot so I found this Sprint store and walked into a new experience! The employees were very kind and Lauren was fantastic! She was extremely knowledgeable and knew exactly how to help. I have a new iPhone, everything loaded, at a reasonable cost. It was raining and Lauren grabbed her umbrella and walked me to the car. Talk about service and consideration. I feel that I have a friend and would recommend this Sprint store to anyone.
08.2021connie
The battery on my phone was shot so I found this Sprint store and walked into a new experience! The employees were very kind and Lauren was fantastic! She was extremely knowledgeable and knew exactly how to help. I have a new iPhone, everything loaded, at a reasonable cost. It was raining and Lauren grabbed her umbrella and walked me to the car. Talk about service and consideration. I feel that I have a friend and would recommend this Sprint store to anyone.
08.2021Danielle
This store is AMAZING!! BAILEIGH helped so much with our issues and got everything working again.... I would recommend this sprint store hands down!
08.2018Latinya
I've been a customer for several years now and I am ALWAYS pleased with the services provided. I love the rapport I have with the staff and know that I will be taken care of.
08.2018Tamara
Always love this store. They open earlier than the other around me and always friendly to my little one. I always get the service everyone would want.
08.2018Celso
I get great customer service when I come to this location. I won’t go anywhere else.
08.2018Danielle
This store is AMAZING!! BAILEIGH helped so much with our issues and got everything working again.... I would recommend this sprint store hands down!
08.2018Latinya
I've been a customer for several years now and I am ALWAYS pleased with the services provided. I love the rapport I have with the staff and know that I will be taken care of.
08.2018Tamara
Always love this store. They open earlier than the other around me and always friendly to my little one. I always get the service everyone would want.
08.2018Celso
I get great customer service when I come to this location. I won’t go anywhere else.
08.2018Danielle
This store is AMAZING!! BAILEIGH helped so much with our issues and got everything working again.... I would recommend this sprint store hands down!
08.2018Latinya
I've been a customer for several years now and I am ALWAYS pleased with the services provided. I love the rapport I have with the staff and know that I will be taken care of.
08.2018Tamara
Always love this store. They open earlier than the other around me and always friendly to my little one. I always get the service everyone would want.
08.2018Celso
I get great customer service when I come to this location. I won’t go anywhere else.
08.2018Destiny
I love this location. Marvin always goes above and beyond to help solve the issue! Best customer service experience I've had in a while.
08.2017Destiny
I love this location. Marvin always goes above and beyond to help solve the issue! Best customer service experience I've had in a while.
08.2017Destiny
I love this location. Marvin always goes above and beyond to help solve the issue! Best customer service experience I've had in a while.
08.2017