fast food restaurant
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Dairy Queen Grill & Chill in Roanoke (3226 Brandon Ave SW, VA 24018)
About:
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Dairy Queen Grill & Chill is located in Roanoke (Virginia state) on the street of 3226 Brandon Ave SW. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15403448200. You can get more information from their website: https://www.dairyqueen.com/us-en/Locator/Detail/?localechange=1&store-id=7358&y_source=1_ODk5NTk5Ni03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Dairy Queen Grill & Chill quickly are 37.262295, -80.002130. Scroll down to find out opening hours, reviews and other important information about Dairy Queen Grill & Chill.
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Show menuAvailable amenities
Crowd
- Family friendly
- Groups
Amenities
- Good for kids
- High chairs
- Toilets
Offerings
- Coffee
- Kids' menu
- Late-night food
- Quick bite
Atmosphere
- Casual
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Lunch
- Dinner
- Dessert
- Seats
Service options
- Drive-through
- Takeaway
- Dine-in
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Dairy Queen Grill & Chill is my place. Can I manage it?
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Katherine
I don’t go to to Dairy Queen very often and when I do I usually don’t have a problem but today I went in there was unsure what to order and the person who helping me with my order rolled her eye when I was trying to see what else I wanted. What type of customer service is that?? Her name tag said “ Amanda shift leader” what type of shift leader do you all hire? Because that is terrible customer service!!
07.2022Harlow
This is based on three visits in the past week. Each was for ice cream using the drive-thru. The first time, the drive-thru closed at 9:57, we we're stuck in the line ten minutes boxed in while they worked on two orders ahead of us. They got to us and said that the speaker turns off on a timer and they are closed once it goes off. The manager wouldn't budge on this. The second time they were dark again earlier than 10. The third time we got to them while they were open only to find the glacial speed in the drive-thru is typical at about five minutes per person. They swapped bags with the person in front of us three times as they tried to get his order right. We got up to the head of the line and they had one person making orders while the manager engaged two others in a conversation in the way of the one working person. Five minutes later we had our ice cream, but we are going to Salem for Blizzards from now on, they are open until 11 and can make two Blizzards in less than three minutes, at $10 for two Blizzards you should expect no less.
07.2022Tammy
Worse experience ever never have been to dq but the employee and manager are terrible manager needs more training and the employees talk about the customer I experienced this and our food was wrong and sat in drive thru for 30 minutes do better couldn't even get the food right because they was talking behind the window about me because they messed up my food if u can't do ur job correctly u are in the wrong field if work
07.2022LORETTA
Tables were dirty. Manager very attentive. Ice cream yummy.
07.2022Tanya
These guys get 4 stars because although they were packed and extremely short handed…Our order was correct, the wait time was short AND they were extremely friendly and kind! Other restaurants need to step it up and take some notes! Great job guys and gals!
05.2022Bill
Not the greatest location. There were several times where it looked closed or was closed during normal business hours. It might be a staffing shortage. Never had an issue with the service or staff. I've been to better locations. I hope this one gets better.
05.2022Helena
What wonderful people the owners of this DQ are. The staff were very happy and pleasant to deal with. Thankyou for helping us today.
05.2022Robin
Got my order completely wrong! With increasing prices and longer wait times due to being short staffed, I would hope I would at least get what I ordered. I won't be going back to this location.
04.2022Angela
Always a fun experience in drive through... They're so nice! They must treat their employees well.
04.2022Lex.
Food is usually good. Service is slow. Signs of staffing issues which is an everywhere thing. I find it really stupid that they don't comply with the dairy queen app. Yes I know it's franchise. But they would receive better business with people coming back for rewards points. One staff member was grouchy. The manager was nice.
09.2021