Best shipping and mailing service in Madison, Wisconsin (WI) 2024

Naming this place a "Customer Center" is a joke. Their phone number leads you to an infinite phone tree where the only possible chance you have to talk to a human is telling it you need to file a complaint, then you'll get transfered to a call center over seas where they will eventually tell you this location has no phone number. Utterly terrible experience with UPS from start to finish. I'm adding one star because the lady at the front desk was helpful. ~cameron

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I bring in packages from time to time Mark Zimmerman he is patient with me and get's what I need shipped out 🙏🤠 Thank you ups and Mark ~Gary

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When I went to this UPS store to drop off my package, it was very busy. Still, one of the workers took time to help a disabled gentleman in and out to his car with a package. The line moved quickly considering it was the week of Christmas! Unfortunately, my package was lost. I lost my tracking number but Shannon was able to look it up for me. She called all the stops where my package should have went but unfortunately it was not found. They are refunding me even though I did not purchase additional insurance. Shannon and the gentleman who helped me were extremely helpful and pleasant. Kudos!!! ~Jennifer

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