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Cricket Wireless Authorized Retailer in Eastpointe (23203 Gratiot Ave, MI 48021)
About:
Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.
Cricket Wireless Authorized Retailer is located in Eastpointe (Michigan state) on the street of 23203 Gratiot Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1586-359-6068. You can get more information from their website: https://www.cricketwireless.com/stores/ll/US/MI/Eastpointe/23203-Gratiot-Ave. The coordinates that you can use in navigation applications to get to find Cricket Wireless Authorized Retailer quickly are 42.468635, -82.955843. Scroll down to find out opening hours, reviews and other important information about Cricket Wireless Authorized Retailer.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Ridvan
Queen did a great job and helped us a lot. Thank you!!!
09.2022Merve
Queen was soooo helpful .She was great
09.2022Pearll
This entire business is HORRID. Run away fast.
08.2022Stephan
Always helpful, Help me understand the operation of my phone, offered me multiple ways to save money while getting me the phone service I needed loved Queen, that's my buddy!
06.2022Yaquanda
I called 3 other cricket store looking for Samsung 20s or 21. The gentleman that spoke with me was polite and respectful. He gave me good advice to buying the phone online. Since the phone was not in stores. I wish I could of gotten his name.
04.2022Darlene
When ask about getting or interested in buying a phone the clerk wasn't helpful at all. He just sat there & l look around & the price of any phone l wasn't sure what price it was cause there was ten or more prices laying on the table. So l decided to leave & if no help in the next time l go to a Cricket store l Will take my business elsewhere !!
11.2021Halinas
Horrible Got the run around Returned a phone suppose to get refund put back in my account but was told it would take 24 hrs to refund my money in my account. Went back 3 days later told him what's going on. Then he was told it will take 10 days from the return. Tired of there excuses. I was with them for 5 yrs Well there losing a customer. The place smells like weed made me sick.
11.2021Stephanie
My mother has a landline number that she wanted to move over to cricket as she has 3 lines with you already and it proves to be a much better value for her. She had contacted At&t and cricket to verify that this could be done before heading to the store to make this request. She was assured by both parties that they in fact could move her landline over to her cricket account with a simple transaction. My mother already had a phone to use so she was told she would just have to purchase a sim card, the plan, and pay an activation fee. Her total was $44.92. She proceed to work with Eddie at the Eastpointe location. He was at first quite rude with my mom but ended up becoming nicer as their interaction continued. He was unable to transfer the landline number but wrote down on 2 sticky notes the steps my mom could take to get the line switched over. My mom tipped Eddie $5 for his assistance and left the store. Today, the day after her transaction, my mom called cricket and At&t to get her number transferred over and was informed by at&t she would have to wait until the next billing cycle for them to process the transfer but was told by cricket that they could not transfer the number that she would have to purchase a new sim, phone plan, and pay activation. We insisted that was not what we were told and that we wish to have a refund or store credit to have our request for a transfer of lines processed. We were inform by 2 separate cricket customer service reps that the refund had to be processed at the store. My mother called the store and was told they were closing, it was 3:25pm, and that she would have to wait until Monday. I called the same store, since online it states the store closes at 7, and was told it closes at 7 by Eddie. W e proceeded to head to the store with my 1 yr old and 6 yr old. Upon arriving at the store we were greeted by Eddie. I informed him that he had told us 2 different times and that I didn't appreciate him lying. He instantly called customer service and we proceeded to speak to another representative from cricket and explained the situation all over again. The customer service rep stated that we must request a refund from the store directly. Eddie hung up and called a man named Will. I can only assume Will is a manager fmof the store. Will stated that no refunds on the phone could be provided as Eddie continued to state loudly that my mom requested a new number which was in fact a lie. My mom and I attempted to speak with Will on the phone and Eddie shouted that he couldn't do this and walked in the back rokm slamming the door while Will was still on the line. Eddie came back and hung up the phone Will and began shouting at us to get the F*ck out. I requested speaking with someone higher up that could assist us and stated that he can not speak to me like that. My mother mentioned the tip she gave him and he opened the reguster and threw 5 dollars at me and said to take our f*cking tip. Eddie began to shout at my mother and I to get the F*ck out of his store repeatedly as I shouted that I had children in the store and he is not to talk to me in that manner. He took his mask down and spit at my son and I saying "I don't give a F*ck!!" I shouted that he just spit on my son and I and that I would be calling the police. This experience was frightening and it terrified my children. I hope Eddie gets training for dealing with issues or is removed.
11.2020LaShawn
First time at a Cricket store. The best customer I've experienced in a long time! Calvin is really great at what he does! Very attentive and very knowledgeable about the products and services available. I recommend anyone looking for a new phone/service to try this location! You won't be disappointed!
11.2016M
My favorite Cricket store in the area. I've been to this location 3 times so far, and have always been super satisfied. Calvin and staff are very fun and knowledgable. He was willing to work with me on a deal and with porting when I needed to bring over a whole family plan. He even went so far as to give me a good recommendation about a phone I thought I'd wanted, but he suggested one that was cheaper. I actually the love the phone he suggested. The staff is really fun here, and you feel like you went to school with them back in the day, or that they are family members. Calvin was willing to match the deals on Cricket's website, and even worked with me to get a better deal than other local store locations. Highly recommended.
11.2016