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The UPS Store in Amherst (3840 E Robinson Rd, NY 14228)
About:
Store offering shipping, packaging, printing & other services, plus office supplies.
The UPS Store is located in Amherst (New York state) on the street of 3840 E Robinson Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17166917264. You can get more information from their website: https://locations.theupsstore.com/ny/amherst/3840-e-robinson-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings. The coordinates that you can use in navigation applications to get to find The UPS Store quickly are 43.036412, -78.820820. Scroll down to find out opening hours, reviews and other important information about The UPS Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
Dianélix
Employee 150546 really needs some customer service training, or perhaps human interaction classes. So rude and indifferent, absolutely no empathy, concern or kindness.
03.2022Dianélix
Employee 150546 really needs some customer service training, or perhaps human interaction classes. So rude and indifferent, absolutely no empathy, concern or kindness.
03.2022pinkloveslife
Amazing customer service. I do plenty Amazon returns and get my printing services done. They are very helpful
02.2022pinkloveslife
Amazing customer service. I do plenty Amazon returns and get my printing services done. They are very helpful
02.2022Tanna
I have given this store my business for years and have always had a pleasant experience. I can understand the stress of the holidays but that is no excuse for poor customer service. My experience was so upsetting that it led me to write my first EVER online review. I left the store in tears because of a manager that refused to listen to his customer and verbally embarrassed me in front of his staff and several other customers. I have never been treated with such disrespect. This place will NEVER get my business again.
01.2022Richard
The staff is really nice and they go above and beyond to help with whatever you needs are. I had a small child with me (infant), and they actually let me skip the line of about 10 people to drop off a package. Don't worry I asked everyone first to make sure it was okay, but it was very very kind of everyone there. Highly recommend.
01.2022Tanna
I have given this store my business for years and have always had a pleasant experience. I can understand the stress of the holidays but that is no excuse for poor customer service. My experience was so upsetting that it led me to write my first EVER online review. I left the store in tears because of a manager that refused to listen to his customer and verbally embarrassed me in front of his staff and several other customers. I have never been treated with such disrespect. This place will NEVER get my business again.
01.2022Richard
The staff is really nice and they go above and beyond to help with whatever you needs are. I had a small child with me (infant), and they actually let me skip the line of about 10 people to drop off a package. Don't worry I asked everyone first to make sure it was okay, but it was very very kind of everyone there. Highly recommend.
01.2022Russ
Horrible experience at this place. We needed to have something noterized and sent NDA to Florida. First time a person who was supposed to be a witness for the signature walked away with a page of the doccument so the envelope was shipped a page short. We re did it and something else happened to a page this time also causing it needing to be redone again. very costly. We used another shipper to ship and it went through fine the first time. The store is a total mess and very disorganized.
10.2021D
Package shows has moved from store in 6 days then no answer at store after numerous calls. Being a retired truck driver of ups this was never acceptable
10.2021Russ
Horrible experience at this place. We needed to have something noterized and sent NDA to Florida. First time a person who was supposed to be a witness for the signature walked away with a page of the doccument so the envelope was shipped a page short. We re did it and something else happened to a page this time also causing it needing to be redone again. very costly. We used another shipper to ship and it went through fine the first time. The store is a total mess and very disorganized.
10.2021D
Package shows has moved from store in 6 days then no answer at store after numerous calls. Being a retired truck driver of ups this was never acceptable
10.2021Adam
Great Customer Service, Very Friendly... Cost effective and from a seller that ships roughly 10-15 items per week in the western New York area this is my go to place for anything shipping. Have had issues with U.S.P.S. not arriving on time and FedEx has HORRIBLE customer service at a few local locations... This store is worth the few extra dollars over USPS for the quality of there services.
08.2021Adam
Great Customer Service, Very Friendly... Cost effective and from a seller that ships roughly 10-15 items per week in the western New York area this is my go to place for anything shipping. Have had issues with U.S.P.S. not arriving on time and FedEx has HORRIBLE customer service at a few local locations... This store is worth the few extra dollars over USPS for the quality of there services.
08.2021Lisa
I wouldn't even give One Star... I went in to mail an Amazon return, and was told that they would charge me $3.00 to print me out their shipping label from my email. I went home and printed it myself. The next day when i returned, I was told that they would not tape my box for me (one strip down the front of my perfect condition Amazon Prime box) unless i paid them a $2.50 fee! To avoid the fee, they told me that i could buy a roll of packing tape for $4.99. I understand that many businesses upcharge for additional services, but these fees seem so petty to me. So much for customer “SERVICE”.
08.2020Lisa
I wouldn't even give One Star... I went in to mail an Amazon return, and was told that they would charge me $3.00 to print me out their shipping label from my email. I went home and printed it myself. The next day when i returned, I was told that they would not tape my box for me (one strip down the front of my perfect condition Amazon Prime box) unless i paid them a $2.50 fee! To avoid the fee, they told me that i could buy a roll of packing tape for $4.99. I understand that many businesses upcharge for additional services, but these fees seem so petty to me. So much for customer “SERVICE”.
08.2020Chris
Very helpful staff, especially Lee and Matt. They are always careful with my packages and very friendly. I'm impressed because they remain polite and professional when some customers are unreasonable. Some guy couldn't seem to understand that this was UPS and not USPS and was very rude, arguing that they should provide the same services at the same price, but they were patient with explaining things to them.
08.2017Rina
Worst. UPS store. Ever. I've had to send back merchandise a few times from a great company with amazing customer service, they make it so easy for you by emailing a return label that UPS stores can either scan or print out for you quickly and FREE of charge! I do not own a printer and this particular store, which happened to be on my way home, told me they could not scan the barcode and furthermore tried to charge me $3+tax to print out ONE sheet of paper! Outrageous. Better off going to my usual UPS store(s) either in Kenmore or Cheektowaga.
08.2017Chris
Very helpful staff, especially Lee and Matt. They are always careful with my packages and very friendly. I'm impressed because they remain polite and professional when some customers are unreasonable. Some guy couldn't seem to understand that this was UPS and not USPS and was very rude, arguing that they should provide the same services at the same price, but they were patient with explaining things to them.
08.2017Rina
Worst. UPS store. Ever. I've had to send back merchandise a few times from a great company with amazing customer service, they make it so easy for you by emailing a return label that UPS stores can either scan or print out for you quickly and FREE of charge! I do not own a printer and this particular store, which happened to be on my way home, told me they could not scan the barcode and furthermore tried to charge me $3+tax to print out ONE sheet of paper! Outrageous. Better off going to my usual UPS store(s) either in Kenmore or Cheektowaga.
08.2017