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The UPS Store in Lakewood (14837 Detroit Ave, OH 44107)
About:
Store offering shipping, packaging, printing & other services, plus office supplies.
The UPS Store is located in Lakewood (Ohio state) on the street of 14837 Detroit Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12162260077. You can get more information from their website: https://locations.theupsstore.com/oh/lakewood/14837-detroit-ave?utm_source=Yext&utm_medium=organic&utm_campaign=Listings. The coordinates that you can use in navigation applications to get to find The UPS Store quickly are 41.483953, -81.799941. Scroll down to find out opening hours, reviews and other important information about The UPS Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
Kamaria
I use UPS often for my business and purchase prepaid labels online using their generated bar codes… depending on the location I go to they are stubborn to scan it assuming its a “return” this is one of the locations however a younger gentleman was able to help encourage his colleague to scan my barcode , besides that small delay this is a convenient location
07.2022Kamaria
I use UPS often for my business and purchase prepaid labels online using their generated bar codes… depending on the location I go to they are stubborn to scan it assuming its a “return” this is one of the locations however a younger gentleman was able to help encourage his colleague to scan my barcode , besides that small delay this is a convenient location
07.2022Josh
My wife went to UPS with two Wi-Fi modems whom are partnered with UPS to ship them back to their original origin. The young lady at the desk tried scanning both modems and told her that it wouldn’t scan and couldn’t do anything else for her. She kept asking if she could get her supervisor or to call the companies but apparently it was “out of her job description”. When you call this location their line is always “busy”. We are trying to communicate with the store and had to go to UPS customer service because this location is so unhelpful. I hope they hire staff who know what they are actually doing instead of giving up so easily.
06.2022Josh
My wife went to UPS with two Wi-Fi modems whom are partnered with UPS to ship them back to their original origin. The young lady at the desk tried scanning both modems and told her that it wouldn’t scan and couldn’t do anything else for her. She kept asking if she could get her supervisor or to call the companies but apparently it was “out of her job description”. When you call this location their line is always “busy”. We are trying to communicate with the store and had to go to UPS customer service because this location is so unhelpful. I hope they hire staff who know what they are actually doing instead of giving up so easily.
06.202242treg
Why does this store have such poor ratings?? Because they are rude, untrained, and don't honor Amazon return instructions!!!! If your time is valuable - PLEASE STAY AWAY.
04.202242treg
Why does this store have such poor ratings?? Because they are rude, untrained, and don't honor Amazon return instructions!!!! If your time is valuable - PLEASE STAY AWAY.
04.2022natalie
Like many of these other reviews - their hours of operation is when they feel like it. Waited outside with 4 other people for the store to open at 9am. By 9:15am, the employee showed up with his Starbucks and girlfriend in tow. The other customers ended up leaving. He was polite, but made no effort to apologize for the delay. His coworker was also waiting to be let in, and he was super kind and apologized for not having a key. It really will be worth the drive to go to another location for more dependable hours.
03.2022Jennifer
Went here to drop off my WiFi router this morning and had the best experience. Des was extremely knowledgeable and provided quick service. I was very pleased with my experience at this location compared to others.
03.2022natalie
Like many of these other reviews - their hours of operation is when they feel like it. Waited outside with 4 other people for the store to open at 9am. By 9:15am, the employee showed up with his Starbucks and girlfriend in tow. The other customers ended up leaving. He was polite, but made no effort to apologize for the delay. His coworker was also waiting to be let in, and he was super kind and apologized for not having a key. It really will be worth the drive to go to another location for more dependable hours.
03.2022Jennifer
Went here to drop off my WiFi router this morning and had the best experience. Des was extremely knowledgeable and provided quick service. I was very pleased with my experience at this location compared to others.
03.2022Tom
This place should merge with the Lakewood post office..absymal customer service, never answer their phone, place is an absolute mess, paper signs on door announcing systems down. Save yourself the hassle and drive the extra five minutes to the Rocky River location of you can help it.
01.2022Tom
This place should merge with the Lakewood post office..absymal customer service, never answer their phone, place is an absolute mess, paper signs on door announcing systems down. Save yourself the hassle and drive the extra five minutes to the Rocky River location of you can help it.
01.2022Taylor
I’ve tried dropping off prepaid packages here 3 times this week. They turn the open sign on when they’re not open and the hours online were wrong until a few days ago. The other day I got there at 6:57 pm and walked up to the door where another customer was standing with packages to drop off but the doors were locked. Two customers were still inside. The two customers walked out at 7:01 so we asked the employee inside if we could just drop off packages since they locked the doors before closing time and we were there before closing time. The employee (Laura) just shook her head and looked at us disapprovingly. Finally got to drop off my packages today and there were probably 30 other packages sitting there. I will be surprised if my returns ever make it back. I understand it’s the holiday season, but it’s always like this. Take the extra 5 minutes to go to the rocky river location, they’re always great!!
12.2021Nick
Had an excellent experience today! Had to ship 2 very large packages and was very unsure on what to do as this is my first time shipping anything through UPS. Haille walked me through the whole process and made it SUPER simple for me. I'd recommend this UPS store to anyone just for the service.
12.2021Taylor
I’ve tried dropping off prepaid packages here 3 times this week. They turn the open sign on when they’re not open and the hours online were wrong until a few days ago. The other day I got there at 6:57 pm and walked up to the door where another customer was standing with packages to drop off but the doors were locked. Two customers were still inside. The two customers walked out at 7:01 so we asked the employee inside if we could just drop off packages since they locked the doors before closing time and we were there before closing time. The employee (Laura) just shook her head and looked at us disapprovingly. Finally got to drop off my packages today and there were probably 30 other packages sitting there. I will be surprised if my returns ever make it back. I understand it’s the holiday season, but it’s always like this. Take the extra 5 minutes to go to the rocky river location, they’re always great!!
12.2021Nick
Had an excellent experience today! Had to ship 2 very large packages and was very unsure on what to do as this is my first time shipping anything through UPS. Haille walked me through the whole process and made it SUPER simple for me. I'd recommend this UPS store to anyone just for the service.
12.2021John
New frontiers of poor service. For the last three packages I’ve brought in for packing and shipment, they give me the run around about how and why they can’t complete the task. They tell me to go buy boxes elsewhere and pack them and then bring them back. Today, the poor underpaid employee at the counter was the only person scheduled for the entire day and said she wouldn’t even be able to pack my item until tomorrow. So, so next level awful - avoid like the plague
10.2021John
New frontiers of poor service. For the last three packages I’ve brought in for packing and shipment, they give me the run around about how and why they can’t complete the task. They tell me to go buy boxes elsewhere and pack them and then bring them back. Today, the poor underpaid employee at the counter was the only person scheduled for the entire day and said she wouldn’t even be able to pack my item until tomorrow. So, so next level awful - avoid like the plague
10.2021Straight
The worst ups store! They run things backwards compared to other ups stores. They have the rudest most incompetent employees I have ever seen there. I guess they get it from the owner of that franchised location who is even more rude and ignorant then the employees he has hired. I have had numerous bad experiences there from customer service at this specific ups store in Lakewood, oh. I would recommend going to a different shipper like FedEx or the US post office, because it is not worth dealing with this horrible location, which makes the UPS brand look bad due to their actions at this specific location!
09.2021Straight
The worst ups store! They run things backwards compared to other ups stores. They have the rudest most incompetent employees I have ever seen there. I guess they get it from the owner of that franchised location who is even more rude and ignorant then the employees he has hired. I have had numerous bad experiences there from customer service at this specific ups store in Lakewood, oh. I would recommend going to a different shipper like FedEx or the US post office, because it is not worth dealing with this horrible location, which makes the UPS brand look bad due to their actions at this specific location!
09.2021