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Pizza Hut in Knoxville (2405 Chapman Hwy, TN 37920)
About:
Family-friendly chain known for its made-to-order pizzas.
Pizza Hut is located in Knoxville (Tennessee state) on the street of 2405 Chapman Hwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1865-573-9392. You can get more information from their website: https://locations.pizzahut.com/tn/knoxville/2405-chapman-hwy?utm_medium=organic&utm_source=local&utm_campaign=googlelistings&utm_content=website&utm_term=281196. The coordinates that you can use in navigation applications to get to find Pizza Hut quickly are 35.950894, -83.914895. Scroll down to find out opening hours, reviews and other important information about Pizza Hut.
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Show menuAvailable amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Service options
- Kerbside pickup
- No-contact delivery
- Delivery
- Takeaway
- Dine-in
Kailyn
Order here at your own risk. Orderd my food at 2:20 p.m, it was supposed to arrive at 2:59 p.m. I called this store at 3:30 p.m because I hadn't received my food and was placed on hold, and after 10 minutes they ended the call without saying a word. At 3:47 p.m I received a text say that my order had been given to a door dash driver. Called the store again, to figure out what happened got put on hold again for 20 minutes. After being on hold for a total of 40 minutes, I still haven't gotten any kind of response from them. Absolutely despicable.
11.2022Joseph
I was ordering pizza for my crew as soon as they opened. Jama was prepping food, making pizzas, and answering calls yet handled my order efficiently. We didn't know what we wanted and she was super patient/informative. The Detroit style pizza came quickly, hot, and is probably my new favorite. Overall, the best pizza hut experience I've had.
10.2022Amanda
The owner and his daughter and maybe dad or other relative were the only people working and the service and food was better than many Michelin star restaurants. The care and love theh showed even apologizing for the dollar it cost for red pepper. I have a pocketbook sized refillable shaker now. I would have tipped if I hadn't been so overwhelmed by how awesome this was. My food was perfect on time and ready with an entire family of smiles I will be back often.. still loved everything made with care..
09.2022Jessica
I ordered today from this location for an office a simple large pizza and order of breadsticks. I work downtown where all delivery people park where they can to deliver. My driver was nice enough to let me know he was running late but then when it came to parking he informs me that he can’t (won’t) park where most delivery people park. So because he wouldn’t park I told him to just take the order back. For anyone else make sure when you do an order for downtown, the driver understands he is a delivery driver you don’t have to pay to park. If your that concerned about your car you shouldn’t be delivering.
09.2022John
Horrible. Horrible. Worse experience. Waited about an hour and the lady refused to serve me. I order third party and they called the restaurant 3 times to confirm. They lady refused to pick up the phone for me. She simply did not want to serve me. I was really nice and considerate but she wasn’t. I had to go to another location.
09.2022Amber
I called to cancel my order, not realizing that I was accidentally ruining my husband's anniversary plans for us & spoke with an Asian guy who said "Let me get the manager to make sure it gets canceled & you get refunded." I waited for the manager for 30 minutes on hold, and then a Door Dasher showed up to my door with the order. They had no intention of canceling my order. And sent the worst cheese bread I've ever seen. It was breadsticks with a thick pile of cheese only in the middle part. I wish it would let me post the picture. Never again. They never answered my calls again.
08.2022April
The drivers never remember to grab the sauces that we pay extra for, the pizzas are barely cut apart, and this last time the pizza was barely warm when it made us. I guess yall had to get doordash to deliver the pizza to us which meant we had to wait an extra 25 minutes on top of the original time we had been told for delivery. Then we tried to call to get the sauces brought to us and never could get through to a person and then it cut us off. Not good customer service or quality which is sad cuz we usually order from yall a lot
08.2022Jessica
I called the store because I wasn’t given any icing with my double order of cinnastix. When they said it was their fault because they don’t have any, I asked for a credit for the cinnastix order, she started whispering to another employee and then hung up on me. I called back, they placed me on hold and kept picking up only to place me back on hold. If I had my vehicle (reason for delivery), I would have gone to the store myself. Instead, they play childish games in the worst show of customer service I’ve had from a chain food store. I just recently started ordering Pizza Hut again after not for quite some time due to the horrible customer service. Looks like I won’t be eating Pizza Hut for longer, if at all, this go around. Also, I’m less than a mile from the store I ordered from. $15 just in delivery/tips and I’m treated like I’m an a-hole.
07.2022jama
I highly suggest not ordering from this location I spent 35$ on a pizza box and literally none of this is edible for one my pizza is burnt my pep is missing off my pizza and who TF would eat wings that look like this I've been tryna call for the last 40 mins and can't get anyone to pick up! Literally disgusting food and terrible to get ahold of.
06.2022Misty
Orders from this location (Chapman Hwy close to downtown) are good. Put in online order, tracker said being made for over an hour. Called location, put on hold for 5 min or so only to be told that they were only taking carry out orders. My order wasn't found in the system. I had a confirmation email and everything (correct location). Phone sat down and not actually put on hold for over 10 minutes. Could hear noise/conversations but no one ever picked up. Management/customer service needs to be looked at.
06.2022