drugstore
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CVS in Austin (4405 E Riverside Dr, TX 78741)
About:
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
CVS is located in Austin (Texas state) on the street of 4405 E Riverside Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15124477272. You can get more information from their website: https://www.cvs.com/store-locator/austin-tx-pharmacies/4405-e-riverside-dr-austin-tx-78741/storeid=6945?WT.mc_id=LS_GOOGLE_FS_6945. The coordinates that you can use in navigation applications to get to find CVS quickly are 30.232898, -97.723552. Scroll down to find out opening hours, reviews and other important information about CVS.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- Drive-through
- In-store pickup
- In-store shopping
Oshun
No one around who works there to help out. Had to go to the pharmacy to have them page someone. Both employees were in the office. Very confusingly organized.
08.2022Elizabeth
The restrooms are disgusting and the staff was rude. There was feces all over the toilet. One man was using the restroom with no lock. Mind you this is a 2 stahl unisex bathroom. When asked if we could use the employee restroom the employees just messed around. When confronted the employee said, “maybe we should be patient and wait for the person to come out.” My response…. You obviously don’t know what it’s like to carry a baby. Clean your restrooms. Fix the locks. Don’t be rude. I guess these employees don’t care about customers as it seems or doing their job to keep a clean bathroom.
06.2022Rebecca
I forever have issues with this pharmacy. They never have my prescriptions ready even weeks after they have been sent in. Or they tell me they don't have any prescriptions for me even after I get confirmation from my doctor that it's been electronically sent. They tell me their are holds on my Rx which is why they weren't filled but fail to notify you of any issues. Wait time on the phone is always so long. Nothing about this pharmacy is convenient.
06.2022Lily
Where do I even begin…. the wait times are always terrible, no matter how early my prescription was called in. Today, I came to pick up cough medicine that was called in yesterday. I arrive and am told it’s a 30 min wait, even though it’s literally just grabbing a bottle of the stuff. I wait 30 mins, go back up, and only when I remind them I’m waiting do they actually prepare it. The pharmacist doesn’t even have enough time to even go through the check out with me, she’s too busy running around doing other stuff that I have to ask her why it’s taking so long. The cherry on top is I get home and there’s no measuring cap with my cough medicine, which is pretty heavy duty stuff. Guess I’m gonna have to eyeball my dosages, thanks a whole lot CVS.
05.2022Brenda
Prescriptions always on hold. They never answer the phone. Have to go several times in person to get them to finally process your prescription. If you need a refill you basically have to harass them for 5 days prior to your meds running out or you’ll be left dry for several days.
05.2022DANIEL
Just terrible. Wait times in store are ridiculous. Forgot about contacting them on the phone. Waited 2 hours on hold before giving up. Had issues in the past where they lost my insurance info and didn’t refill my prescription and simply didn’t tell me. I had to call in and ask. I’m switching to HEB pharmacy and never looking back.
04.2022John
I know East Riverside can be a rough ride but no excuse for extremely rude staff and unending phone holds. My medication totaled over $200 which seemed unreasonably high, so I left without. It turns out I was able to find the same medication at H.E.B. for $10 & the staff was friendly and helpful. As Smokey Robinson once sang, "you better shop around"!
02.2022Desaray
It’s always the same staff member that is rude. She denied my request for a transfer once at drive thru so I went inside and asked why they don’t do transfers and she real quick corrected herself. Today, she cut me off as I was asking a question and giving more detail about my situation. When I told her I wasn’t done talking she said “okay we’ll then what”. I’m just fed up. My son is sick and I just want my medicine and better customer service. She has brownish-red shoulder length hair, young, Latina. I’ll be contacting higher up about her ugly attitude.
02.2022Lizeth
Got really bad passport photos taken. I don’t mind showing up ugly in IDs, but not only was it a bad photo, they picture did not pass inspection to get my passport, even though the CVS scanning system said it would pass all US passport requirements. The reason why it didn’t pass was because the person who took the photos didn’t focus the picture on the white background, but it also included the pharmacy background, I brought it to their attention, but they said it passed inspection. The person was also having a really difficult time understanding what I was asking them. I also requested a Covid testing kit and they said they were all out when they were literally right in front of the two us. They also charged me a $15 fee for the passport photo processing aside from the $14 for the photo cost, we had to ask for the manager to get involved because the cashier pressed the wrong button. I know people have bad days, so I’m not trying to get the cashier in trouble. However, getting access to a passport is a very difficult process. I wish the pharmacy took this matter more seriously. $14 for a 2x2 inch photo is too expensive so if the client mentions a concern, I hope employees addresses these issues better next time.
01.2022Linda
I've been going here for 3 years but the Pharmacy has been having issues. I needed a refill completed and was on hold for hours with no response. My doctor followed up and was also on hold for over an hour and even tried to call at 9AM at opening. My husband even went in to check and they said my prescription was on hold. My doctor finally tried calling another CVS and they were able to find that I had two accounts and one with my needed prescription. Had this location looked more carefully, they would have seen I had an open prescription that needed refilling. Finally I called another CVS and my refill was ready in just 4 hours. Avoid this location for your Pharmacy needs!
12.2021