toy store
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Kids Wheels LLC in Round Rock (13055 FM971, TX 76530)
About:
Kids Wheels LLC is located in Round Rock (Texas state) on the street of 13055 FM971. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1800-396-9680. You can get more information from their website: http://www.kidswheels.com/. The coordinates that you can use in navigation applications to get to find Kids Wheels LLC quickly are 30.702050, -97.482487. Scroll down to find out opening hours, reviews and other important information about Kids Wheels LLC.
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Available amenities
Planning
- amenities.planning.requires_appointments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store shopping
Robert
Ordered weeks ago a set of 4 wheels. Still yet to be delivered. I call no answer. I text their stupid sms service no answer. Their customer service is beyond atrocious. They do not operate in a transparent way. I wish they would just have some Indian off shore 3rd party handle their customer service just so I can talk to a human. This company deserves 0 stars
09.2022Ana
Placed an order for a circuit board in early April, never received shipping or tracking information. Called a few times on different dates, no answer. Left voice-mails, never heard back. Now well over a month in, requested refund. Don't like to leave bad services reviews but just a heads-up, difficult to get a hold of them!
05.2022Alex
Wish I could give a 0 star review! I ordered what I thought was the correct part for a child’s favorite toy, part came and it wasn’t correct. Customer service said I could return the item if I paid for shipping and a 20% restock fee! What a joke! Save your time and money from these crooks!
05.2022Cody
Pretty sure this is a sham company. Contacted them to file a warranty claim. Online system didn’t work, so emailed a week later. Then I’m kicked over to Kalee Support who approved part. I get a USPS tracking #, and the package has been sitting with Kidswheels for 5 days now. Also, don’t bother calling. Nobody answers and the mailbox is full
02.2022Nolen
I have had a very poor experience with Kids wheels. I ordered a part on November 24th 2021 with an expected ship date of December 15th 2021. I contacted them on December 22nd 2021 because I had not received shipping conformation on the part. I was told that I needed to wait 2-3 more weeks for the part. I then contacted them on January 15th 2022 asking for a shipping conformation or a refund. I was told the part would be shipped the middle of next week, the week of January 16-21st 2022. It is now January 25th 2022, I have not received the part, shipping conformation, or an email update. I payed for the item through Paypal and have now filed a dispute. This was a part to fix my 5 year old son''s electric tractor that he has anxiously been awaiting for 2 months. I am now back to square one and am hoping our local equipment dealer can find a part. I have one very disappointed little boy. I will not do business with Kids Wheels again.
02.2022Faye
I purchased a front bumper and charger for Kids Ride-On Jeep. Parts arrived very quickly and fit perfectly. The prices are incredibly reasonable! I would and will recommend this site as well as I will use them again!
01.2022Joseph
There is zero effort put into customer service was my experience. They dragged reply’s to emails on for days and then took an attitude when I asked for help from a supervisor as the original tech was obviously not someone who put much effort into there job. There reply was go somewhere else. I ordered parts they said should be the issue the 1st time and it fixed nothing. When I went back not even asking for a refund but further help figuring it out this all went down. Keep in mind when you call this place it’s for kids toy parts. They have no care at all in helping you get your kids broken toy fixed. I also found the parts I did order much cheaper elsewhere 25% there cost and the ones they sent we’re not represented properly as they were the wrong color then disclosed online. If the effort they put into telling me to go elsewhere was put into helping a customer find the problem and buying more from them I would not of wasted a week of my time and it would of been all set already. Funny how when they were telling me off I got email and text total 5 messages in one day but when they were said to be helping me I was lucky if they replied the following day with a one sentence email.
10.2021Kevin
Do not give this scam of a company your business. We had the wrong wheels sent and they gave a whopping refund of $6 off of a $40+ purchase to return them. Best part is they didn’t say the amount of the refund until after we sent it back and had the right wheels ordered. Absolutely terrible customer service. There are better companies that sell the same replacement parts with great customer service, feel free to message me for the better company’s name. Update- then they’ll reply to a review by blaming the customer, that should tell you everything you need to know about their customer service.
09.2021Richard
Great customer service! I wasnt sure which wheels I needed for my kids Dune Racer, I sent a message and the representative asked me for a picture and told me which ones I needed. I replaced the wheels and they fit perfectly. Seems to be the same quality as the original wheels.
09.2020Cassi
My kids can go through wheels on a powerwheel so quickly it's disgusting.... Makes me wonder why I keep buying these things. Super thankful that Kids Wheels communicated with me so politely and quickly when I had no clue which wheels we needed. Wheels were here within two days of placing my order. Super impressed and will continue to order from kids wheels in the future. Kids are happy = mom is happy.
09.2019