bathroom supply store
Closed Now
Ferguson Bath, Kitchen & Lighting Gallery in Salt Lake City (2565 S 300 W, UT 84115)
About:
Wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953.
Ferguson Bath, Kitchen & Lighting Gallery is located in Salt Lake City (Utah state) on the street of 2565 S 300 W. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18014638340. You can get more information from their website: https://www.fergusonshowrooms.com/branch/salt-lake-city-ut-showroom?utm_source=google&utm_medium=affiliate&utm_campaign=listingtraffic&utm_content=listing. The coordinates that you can use in navigation applications to get to find Ferguson Bath, Kitchen & Lighting Gallery quickly are 40.715669, -111.898918. Scroll down to find out opening hours, reviews and other important information about Ferguson Bath, Kitchen & Lighting Gallery.
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- Wheelchair-accessible car park
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- In-store shopping
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Service options
- Delivery
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Tristin
If I could give no stars I would. I've never in my life experienced worst customer service than what we experienced at Ferguson's. First, we called to make an appointment on a Saturday. We were told by two separate staff they don't take appointments on Saturdays and it's first come first serve and to show up early. We arrived right as they opened, walked in and the women working the front desk, without even looking up at us, asked if we had an appointment. We shared with her we tried but were told they don't make appointments on Saturdays. She seemed annoyed and put out by the fact we were there at all and we clearly interrupted her morning coffee. She then told us we were misinformed (as if it was our fault their staff doesn't know what they're doing) and anyone wanting to come in needs an appointment but we were free to look around. So we continued on our way through the store. We ended up picking out everything we needed for one of our two bathroom remodels and saw a women by the name of Christine Roberts sitting at a desk. We inquired on how to make an appointment so we could order our items. She said she could order them for us right then and there. We spent over an hour with her (apparently she was free as she came down from the Park City office). She also didn't have to do anything but add our items to the online cart and collect our payments. Probably the easiest sale she made. We noticed some of the items she added to our order weren't the correct finish or parts needed but she assured us that was just the photo and the parts were correct. She then went on to say it would be 3-6 weeks for all the parts to come in but they did have some in stock at that time. However, she told us to wait until they all arrived so we could come pick them up at once. Our contractor started our remodel 8 weeks after our initial order was placed. But there were still items missing at that time. In fact, one item just came in towards the end of June. And when the parts finally arrived, we discovered multiple items were ordered incorrectly so we had to get them re-ordered. But trying to get ahold of Christine was a joke. During the course of this time it took us calling and emailing and texting several times before she would respond. Sometimes it took weeks to get a reply from her. Then one of the re-ordered parts arrived wrong again, so a third order was placed. They also charged us for an item we never received. They now are refusing to provide us with a refund because they claim it's too late since we placed our order to be refunded. But it's only "too late" because of all of their mistakes. Had this been done correctly the first time then we wouldn't be in this situation. Needless to say we aren't happy and feel completely taken advantage of. We ended up locating most of our items on Wayfair. We highly recommend checking Wayfair out. The items they had were exactly what we ordered at Ferguson and for half the price. Plus their staff even reached out to us after we placed an order to make sure we had ordered everything correctly and asked if we had any questions. We were shocked at how kind, patient and friendly Wayfair staff are. We wish we would have ordered everything through them and never stepped foot inside Ferguson's. Thank goodness we are done now with them, we won't ever go back and we strongly urge you not to either.
07.2022Tristin
If I could give no stars I would. I've never in my life experienced worst customer service than what we experienced at Ferguson's. First, we called to make an appointment on a Saturday. We were told by two separate staff they don't take appointments on Saturdays and it's first come first serve and to show up early. We arrived right as they opened, walked in and the women working the front desk, without even looking up at us, asked if we had an appointment. We shared with her we tried but were told they don't make appointments on Saturdays. She seemed annoyed and put out by the fact we were there at all and we clearly interrupted her morning coffee. She then told us we were misinformed (as if it was our fault their staff doesn't know what they're doing) and anyone wanting to come in needs an appointment but we were free to look around. So we continued on our way through the store. We ended up picking out everything we needed for one of our two bathroom remodels and saw a women by the name of Christine Roberts sitting at a desk. We inquired on how to make an appointment so we could order our items. She said she could order them for us right then and there. We spent over an hour with her (apparently she was free as she came down from the Park City office). She also didn't have to do anything but add our items to the online cart and collect our payments. Probably the easiest sale she made. We noticed some of the items she added to our order weren't the correct finish or parts needed but she assured us that was just the photo and the parts were correct. She then went on to say it would be 3-6 weeks for all the parts to come in but they did have some in stock at that time. However, she told us to wait until they all arrived so we could come pick them up at once. Our contractor started our remodel 8 weeks after our initial order was placed. But there were still items missing at that time. In fact, one item just came in towards the end of June. And when the parts finally arrived, we discovered multiple items were ordered incorrectly so we had to get them re-ordered. But trying to get ahold of Christine was a joke. During the course of this time it took us calling and emailing and texting several times before she would respond. Sometimes it took weeks to get a reply from her. Then one of the re-ordered parts arrived wrong again, so a third order was placed. They also charged us for an item we never received. They now are refusing to provide us with a refund because they claim it's too late since we placed our order to be refunded. But it's only "too late" because of all of their mistakes. Had this been done correctly the first time then we wouldn't be in this situation. Needless to say we aren't happy and feel completely taken advantage of. We ended up locating most of our items on Wayfair. We highly recommend checking Wayfair out. The items they had were exactly what we ordered at Ferguson and for half the price. Plus their staff even reached out to us after we placed an order to make sure we had ordered everything correctly and asked if we had any questions. We were shocked at how kind, patient and friendly Wayfair staff are. We wish we would have ordered everything through them and never stepped foot inside Ferguson's. Thank goodness we are done now with them, we won't ever go back and we strongly urge you not to either.
07.2022Cindy
What an incredible way to order things for your home! I am building a home and was so overwhelmed but Joani was able to help me finish picking out the lights I needed. Thank you for making it an amazing experience! Gorgeous high end fixtures and appliances to choose from.
05.2022Cindy
What an incredible way to order things for your home! I am building a home and was so overwhelmed but Joani was able to help me finish picking out the lights I needed. Thank you for making it an amazing experience! Gorgeous high end fixtures and appliances to choose from.
05.2022Nams
We are building a new home and have 5 bathrooms, kitchen, laundry and rec room. I needed fixtures worth 30K or more. I first emailed requesting a quote for all of the fixtures I needed on the 4th of Feb. I was assigned Joani as the sales person. After 4 weeks I got back the quote with a few errors. I emailed with queries and it takes 1 week or more to get a reply. Now, it’s 8 weeks out and I still don’t have a quote. Very poor customer service. I would recommend to go somewhere else where they can be efficient and help in a timely fashion.
04.2022Nams
We are building a new home and have 5 bathrooms, kitchen, laundry and rec room. I needed fixtures worth 30K or more. I first emailed requesting a quote for all of the fixtures I needed on the 4th of Feb. I was assigned Joani as the sales person. After 4 weeks I got back the quote with a few errors. I emailed with queries and it takes 1 week or more to get a reply. Now, it’s 8 weeks out and I still don’t have a quote. Very poor customer service. I would recommend to go somewhere else where they can be efficient and help in a timely fashion.
04.2022Matt
The showroom is expansive with lots of quality options to choose from. I do not like how an appointment is needed to be able to get any information on products. I did not have an appointment and was shunned by all of the associates. I ended up going to another supplier and got plenty of help figuring out what I needed. It ended up being quite a large order and some of the items were out of stock. I ended up finding and purchasing those items that were in stock on the Ferguson web site. The website experience was much better.
02.2022Matt
The showroom is expansive with lots of quality options to choose from. I do not like how an appointment is needed to be able to get any information on products. I did not have an appointment and was shunned by all of the associates. I ended up going to another supplier and got plenty of help figuring out what I needed. It ended up being quite a large order and some of the items were out of stock. I ended up finding and purchasing those items that were in stock on the Ferguson web site. The website experience was much better.
02.2022Ben
They have everything you need for kitchen and bath remodels. We got all of our kitchen appliances here, the plumbing parts, and the knobs for the remodel too. Veronica is amazing!
01.2022Ben
They have everything you need for kitchen and bath remodels. We got all of our kitchen appliances here, the plumbing parts, and the knobs for the remodel too. Veronica is amazing!
01.2022A
It's good store with good people. I found everything I needed. Michael was very helpful and friendly. Thank you 😊
08.2021Jade
Everyone was so nice, friendly, and helpful here!! They had the exact light I’ve been looking for. The heated toilet seat in the women’s bathroom is *chefs kiss*. Will definitely be back as I continue to remodel my new home. I can’t remember everyone’s name but Mike (light expert) helped so much!
08.2021A
It's good store with good people. I found everything I needed. Michael was very helpful and friendly. Thank you 😊
08.2021Jamie
I have been a dissatisfied customer with the Dacor Cooktop I purchased last March 2020. Veronica Zane, my sales person, has been very helpful in the process of getting this resolved. She has been very responsive to all my emails and contacted the the Dacor company to get the problem solved. Thank you.
08.2021Patrick
I had great service a year ago..!! Today not so much..... Called 3 times and was given the phone run around....I just needed to make an appointment to pick new kitchen appliances Could not get an appointment !! I guess I will have to find them elsewhere..... I still love the showroom...
08.2021Jade
Everyone was so nice, friendly, and helpful here!! They had the exact light I’ve been looking for. The heated toilet seat in the women’s bathroom is *chefs kiss*. Will definitely be back as I continue to remodel my new home. I can’t remember everyone’s name but Mike (light expert) helped so much!
08.2021Jamie
I have been a dissatisfied customer with the Dacor Cooktop I purchased last March 2020. Veronica Zane, my sales person, has been very helpful in the process of getting this resolved. She has been very responsive to all my emails and contacted the the Dacor company to get the problem solved. Thank you.
08.2021Patrick
I had great service a year ago..!! Today not so much..... Called 3 times and was given the phone run around....I just needed to make an appointment to pick new kitchen appliances Could not get an appointment !! I guess I will have to find them elsewhere..... I still love the showroom...
08.2021Rivka
Service was great! Worked with Veronica and she really spent time working on getting me the look that I wanted in my budget. We were also on a tight schedule so they shipped our valves the next day and waited for me to give them the go ahead before shipping my tub and faucets for next day delivery. Very happy with the shipment and delivery time :) can't wait to install my new master bathroom ☺
08.2017Rivka
Service was great! Worked with Veronica and she really spent time working on getting me the look that I wanted in my budget. We were also on a tight schedule so they shipped our valves the next day and waited for me to give them the go ahead before shipping my tub and faucets for next day delivery. Very happy with the shipment and delivery time :) can't wait to install my new master bathroom ☺
08.2017