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Columbia Factory Store in Williamsburg (5715 Richmond Rd, VA 23188)
About:
Our Columbia factory store is located in Williamsburg, Virginia at Williamsburg Premium Outlets. We carry innovative outerwear, sportswear, footwear, and accessories for outdoor enthusiasts of all levels. Stop by our outlet store before you take on your next outdoor adventure this summer. Whether making your way along the Virginia Beach Boardwalk or hiking the trails at York River State Park, we have the equipment to fuel your outdoor thrills. Before heading to Waller Mill Park to kayak and fish on the lake, stop by our Williamsburg outlet store to shop a large inventory of fishing apparel, men's and women's hiking boots, and other performance products that will keep you warm, dry, cool, and protected year-round.
Columbia Factory Store is located in Williamsburg (Virginia state) on the street of 5715 Richmond Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17575647604. You can get more information from their website: https://stores.columbia.com/williamsburg-va-factory-store. The coordinates that you can use in navigation applications to get to find Columbia Factory Store quickly are 37.319962, -76.736413. Scroll down to find out opening hours, reviews and other important information about Columbia Factory Store.
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Available amenities
Payments
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Jacob
Great store with lots of awesome clothes/shoes/outdoor gear!
07.2022Jacob
Great store with lots of awesome clothes/shoes/outdoor gear!
07.2022Jacob
Great store with lots of awesome clothes/shoes/outdoor gear!
07.2022Jacob
Great store with lots of awesome clothes/shoes/outdoor gear!
07.2022Jacob
Great store with lots of awesome clothes/shoes/outdoor gear!
07.2022Shelly
We always enjoy stopping by here. Great inventory and decent prices.
05.2022Shelly
We always enjoy stopping by here. Great inventory and decent prices.
05.2022Shelly
We always enjoy stopping by here. Great inventory and decent prices.
05.2022Shelly
We always enjoy stopping by here. Great inventory and decent prices.
05.2022Shelly
We always enjoy stopping by here. Great inventory and decent prices.
05.2022James
I had a frustrating interaction with the register personnel. I asked about the healthcare discount, which I have received before. The female employee asked me for identification. I did not have any and asked if I could show my work e-mail. I showed her my work e-mail and she questioned my place of employment. I explained to her my place of employment. She asked what my job title was, and I told her, Certified Athletic Trainer. She stated that I had to work for the hospital, be a physician, nurse, first responder, or something along those lines. I educated her that I am a first responder. She proceeded to say that I was not and that my profession did not qualify. I called the store manager, and she supported her employees' response. I proceeded to educate that a Certified Athletic Trainer is a first responder and she stated that this decision was at cooperate level. She gave me the customer service number and said I could take it up with them. I contacted customer service. They said they utilize ID.me and said it was based on the individual store's policy.. It appears the store manager and customer service representative were playing the blame game. Regardless, I am incredibly frustrated and offended that Columbia does not recognize Certified Athletic Trainers as first responders. You can google the term Athletic Trainer and see that we are first responders in the definition. We are CPR and first-aid certified at the professional rescuer level. We have a bachelors/master's level medical degree. We are employed through various employers some of which do include hospitals. Colleges and companies have Athletic Trainers listed as first responders in their Emergency Action Plan. I would really consider that Columbia Sportswear recognize Certified Athletic Trainers as the first responders that we are.
10.2021James
I had a frustrating interaction with the register personnel. I asked about the healthcare discount, which I have received before. The female employee asked me for identification. I did not have any and asked if I could show my work e-mail. I showed her my work e-mail and she questioned my place of employment. I explained to her my place of employment. She asked what my job title was, and I told her, Certified Athletic Trainer. She stated that I had to work for the hospital, be a physician, nurse, first responder, or something along those lines. I educated her that I am a first responder. She proceeded to say that I was not and that my profession did not qualify. I called the store manager, and she supported her employees' response. I proceeded to educate that a Certified Athletic Trainer is a first responder and she stated that this decision was at cooperate level. She gave me the customer service number and said I could take it up with them. I contacted customer service. They said they utilize ID.me and said it was based on the individual store's policy.. It appears the store manager and customer service representative were playing the blame game. Regardless, I am incredibly frustrated and offended that Columbia does not recognize Certified Athletic Trainers as first responders. You can google the term Athletic Trainer and see that we are first responders in the definition. We are CPR and first-aid certified at the professional rescuer level. We have a bachelors/master's level medical degree. We are employed through various employers some of which do include hospitals. Colleges and companies have Athletic Trainers listed as first responders in their Emergency Action Plan. I would really consider that Columbia Sportswear recognize Certified Athletic Trainers as the first responders that we are.
10.2021James
I had a frustrating interaction with the register personnel. I asked about the healthcare discount, which I have received before. The female employee asked me for identification. I did not have any and asked if I could show my work e-mail. I showed her my work e-mail and she questioned my place of employment. I explained to her my place of employment. She asked what my job title was, and I told her, Certified Athletic Trainer. She stated that I had to work for the hospital, be a physician, nurse, first responder, or something along those lines. I educated her that I am a first responder. She proceeded to say that I was not and that my profession did not qualify. I called the store manager, and she supported her employees' response. I proceeded to educate that a Certified Athletic Trainer is a first responder and she stated that this decision was at cooperate level. She gave me the customer service number and said I could take it up with them. I contacted customer service. They said they utilize ID.me and said it was based on the individual store's policy.. It appears the store manager and customer service representative were playing the blame game. Regardless, I am incredibly frustrated and offended that Columbia does not recognize Certified Athletic Trainers as first responders. You can google the term Athletic Trainer and see that we are first responders in the definition. We are CPR and first-aid certified at the professional rescuer level. We have a bachelors/master's level medical degree. We are employed through various employers some of which do include hospitals. Colleges and companies have Athletic Trainers listed as first responders in their Emergency Action Plan. I would really consider that Columbia Sportswear recognize Certified Athletic Trainers as the first responders that we are.
10.2021James
I had a frustrating interaction with the register personnel. I asked about the healthcare discount, which I have received before. The female employee asked me for identification. I did not have any and asked if I could show my work e-mail. I showed her my work e-mail and she questioned my place of employment. I explained to her my place of employment. She asked what my job title was, and I told her, Certified Athletic Trainer. She stated that I had to work for the hospital, be a physician, nurse, first responder, or something along those lines. I educated her that I am a first responder. She proceeded to say that I was not and that my profession did not qualify. I called the store manager, and she supported her employees' response. I proceeded to educate that a Certified Athletic Trainer is a first responder and she stated that this decision was at cooperate level. She gave me the customer service number and said I could take it up with them. I contacted customer service. They said they utilize ID.me and said it was based on the individual store's policy.. It appears the store manager and customer service representative were playing the blame game. Regardless, I am incredibly frustrated and offended that Columbia does not recognize Certified Athletic Trainers as first responders. You can google the term Athletic Trainer and see that we are first responders in the definition. We are CPR and first-aid certified at the professional rescuer level. We have a bachelors/master's level medical degree. We are employed through various employers some of which do include hospitals. Colleges and companies have Athletic Trainers listed as first responders in their Emergency Action Plan. I would really consider that Columbia Sportswear recognize Certified Athletic Trainers as the first responders that we are.
10.2021James
I had a frustrating interaction with the register personnel. I asked about the healthcare discount, which I have received before. The female employee asked me for identification. I did not have any and asked if I could show my work e-mail. I showed her my work e-mail and she questioned my place of employment. I explained to her my place of employment. She asked what my job title was, and I told her, Certified Athletic Trainer. She stated that I had to work for the hospital, be a physician, nurse, first responder, or something along those lines. I educated her that I am a first responder. She proceeded to say that I was not and that my profession did not qualify. I called the store manager, and she supported her employees' response. I proceeded to educate that a Certified Athletic Trainer is a first responder and she stated that this decision was at cooperate level. She gave me the customer service number and said I could take it up with them. I contacted customer service. They said they utilize ID.me and said it was based on the individual store's policy.. It appears the store manager and customer service representative were playing the blame game. Regardless, I am incredibly frustrated and offended that Columbia does not recognize Certified Athletic Trainers as first responders. You can google the term Athletic Trainer and see that we are first responders in the definition. We are CPR and first-aid certified at the professional rescuer level. We have a bachelors/master's level medical degree. We are employed through various employers some of which do include hospitals. Colleges and companies have Athletic Trainers listed as first responders in their Emergency Action Plan. I would really consider that Columbia Sportswear recognize Certified Athletic Trainers as the first responders that we are.
10.2021Andrew
We enjoyed the large selection today at this spacious Columbia Factory Store located at Williamsburg Premium Outlets. The variety of merchandise offered here was amazing, and I appreciated the special discounts being offered. One ongoing discount was for active duty military and veterans, and I am thankful to have saved an extra 10 percent on my purchase there today!
08.2021Jack
Decent deals on what sizes / styles were left available on Saturday after Thanksgiving. On this particular Saturday afternoon, they had a young man at the front door counting people entering and exiting who was extremely rude to multiple customers entering. He would stop people from entering with a hand gesture and not even look at them, then wave them in immediately after he had stopped them, even though no on had exited. I watched him do this to multiple people without ever looking at anyone. It was obvious he was on a power trip or playing a game. It was enough that I didn't spend any $$ there and caused the 3 star rating.
08.2021Josh
I want start by saying this negativity is not torward Columbia and their brand but this store in particular. We love columbia, almost all our clothes are columbia including the masks me and my wife wear. We have been to this outlet store a few times over the past few years as well as several more, we buy something from a columbia store at least once a month. This store however has the worst employees I've encountered at almost any retail store anywhere. It has more to do with the experience checking out then anything else. They will be polite and help you find what you are looking for but when it comes to ring things up it is a pain and a hassle everytime. This is the only columbia store to deny me a student discount because my college ID is also my employee ID as I work for the college I am attaining my masters at. They refuse to combine the 20$ cash voucher with any discounts whether its student, my wife's millitary discount or her medical worker discount. The cashier today sighed very loudly when we asked to split the order to use our cash voucher and discount on the rest after he decided he was going to refuse to even scan the voucher. This wasn't even a few items either. They just about lost a couple hundred dollars in sales today and honestly this store has atleast lost our business for quite a while. There are plenty of other Columbia stores around some less than an hour away let alone the 5 hours we drive to visit this area a few times a year. This store needs to heavily invest in customer service training, quit hiring students that don't care about their job, and start honoring student ID's from usinversities out of state. I'm not driving all this way to lie about a student ID to get a discount... Want decent shoes? take your business to Merrel its a better deal and shoe brand anyway if you get vibram bottoms. Out door clothing? while I love columbia, I suggest going to a columbia in VA beach instead of this store.
08.2021Andrew
We enjoyed the large selection today at this spacious Columbia Factory Store located at Williamsburg Premium Outlets. The variety of merchandise offered here was amazing, and I appreciated the special discounts being offered. One ongoing discount was for active duty military and veterans, and I am thankful to have saved an extra 10 percent on my purchase there today!
08.2021Jack
Decent deals on what sizes / styles were left available on Saturday after Thanksgiving. On this particular Saturday afternoon, they had a young man at the front door counting people entering and exiting who was extremely rude to multiple customers entering. He would stop people from entering with a hand gesture and not even look at them, then wave them in immediately after he had stopped them, even though no on had exited. I watched him do this to multiple people without ever looking at anyone. It was obvious he was on a power trip or playing a game. It was enough that I didn't spend any $$ there and caused the 3 star rating.
08.2021Andrew
We enjoyed the large selection today at this spacious Columbia Factory Store located at Williamsburg Premium Outlets. The variety of merchandise offered here was amazing, and I appreciated the special discounts being offered. One ongoing discount was for active duty military and veterans, and I am thankful to have saved an extra 10 percent on my purchase there today!
08.2021Josh
I want start by saying this negativity is not torward Columbia and their brand but this store in particular. We love columbia, almost all our clothes are columbia including the masks me and my wife wear. We have been to this outlet store a few times over the past few years as well as several more, we buy something from a columbia store at least once a month. This store however has the worst employees I've encountered at almost any retail store anywhere. It has more to do with the experience checking out then anything else. They will be polite and help you find what you are looking for but when it comes to ring things up it is a pain and a hassle everytime. This is the only columbia store to deny me a student discount because my college ID is also my employee ID as I work for the college I am attaining my masters at. They refuse to combine the 20$ cash voucher with any discounts whether its student, my wife's millitary discount or her medical worker discount. The cashier today sighed very loudly when we asked to split the order to use our cash voucher and discount on the rest after he decided he was going to refuse to even scan the voucher. This wasn't even a few items either. They just about lost a couple hundred dollars in sales today and honestly this store has atleast lost our business for quite a while. There are plenty of other Columbia stores around some less than an hour away let alone the 5 hours we drive to visit this area a few times a year. This store needs to heavily invest in customer service training, quit hiring students that don't care about their job, and start honoring student ID's from usinversities out of state. I'm not driving all this way to lie about a student ID to get a discount... Want decent shoes? take your business to Merrel its a better deal and shoe brand anyway if you get vibram bottoms. Out door clothing? while I love columbia, I suggest going to a columbia in VA beach instead of this store.
08.2021Jack
Decent deals on what sizes / styles were left available on Saturday after Thanksgiving. On this particular Saturday afternoon, they had a young man at the front door counting people entering and exiting who was extremely rude to multiple customers entering. He would stop people from entering with a hand gesture and not even look at them, then wave them in immediately after he had stopped them, even though no on had exited. I watched him do this to multiple people without ever looking at anyone. It was obvious he was on a power trip or playing a game. It was enough that I didn't spend any $$ there and caused the 3 star rating.
08.2021Andrew
We enjoyed the large selection today at this spacious Columbia Factory Store located at Williamsburg Premium Outlets. The variety of merchandise offered here was amazing, and I appreciated the special discounts being offered. One ongoing discount was for active duty military and veterans, and I am thankful to have saved an extra 10 percent on my purchase there today!
08.2021Andrew
We enjoyed the large selection today at this spacious Columbia Factory Store located at Williamsburg Premium Outlets. The variety of merchandise offered here was amazing, and I appreciated the special discounts being offered. One ongoing discount was for active duty military and veterans, and I am thankful to have saved an extra 10 percent on my purchase there today!
08.2021Josh
I want start by saying this negativity is not torward Columbia and their brand but this store in particular. We love columbia, almost all our clothes are columbia including the masks me and my wife wear. We have been to this outlet store a few times over the past few years as well as several more, we buy something from a columbia store at least once a month. This store however has the worst employees I've encountered at almost any retail store anywhere. It has more to do with the experience checking out then anything else. They will be polite and help you find what you are looking for but when it comes to ring things up it is a pain and a hassle everytime. This is the only columbia store to deny me a student discount because my college ID is also my employee ID as I work for the college I am attaining my masters at. They refuse to combine the 20$ cash voucher with any discounts whether its student, my wife's millitary discount or her medical worker discount. The cashier today sighed very loudly when we asked to split the order to use our cash voucher and discount on the rest after he decided he was going to refuse to even scan the voucher. This wasn't even a few items either. They just about lost a couple hundred dollars in sales today and honestly this store has atleast lost our business for quite a while. There are plenty of other Columbia stores around some less than an hour away let alone the 5 hours we drive to visit this area a few times a year. This store needs to heavily invest in customer service training, quit hiring students that don't care about their job, and start honoring student ID's from usinversities out of state. I'm not driving all this way to lie about a student ID to get a discount... Want decent shoes? take your business to Merrel its a better deal and shoe brand anyway if you get vibram bottoms. Out door clothing? while I love columbia, I suggest going to a columbia in VA beach instead of this store.
08.2021Jack
Decent deals on what sizes / styles were left available on Saturday after Thanksgiving. On this particular Saturday afternoon, they had a young man at the front door counting people entering and exiting who was extremely rude to multiple customers entering. He would stop people from entering with a hand gesture and not even look at them, then wave them in immediately after he had stopped them, even though no on had exited. I watched him do this to multiple people without ever looking at anyone. It was obvious he was on a power trip or playing a game. It was enough that I didn't spend any $$ there and caused the 3 star rating.
08.2021Jack
Decent deals on what sizes / styles were left available on Saturday after Thanksgiving. On this particular Saturday afternoon, they had a young man at the front door counting people entering and exiting who was extremely rude to multiple customers entering. He would stop people from entering with a hand gesture and not even look at them, then wave them in immediately after he had stopped them, even though no on had exited. I watched him do this to multiple people without ever looking at anyone. It was obvious he was on a power trip or playing a game. It was enough that I didn't spend any $$ there and caused the 3 star rating.
08.2021Josh
I want start by saying this negativity is not torward Columbia and their brand but this store in particular. We love columbia, almost all our clothes are columbia including the masks me and my wife wear. We have been to this outlet store a few times over the past few years as well as several more, we buy something from a columbia store at least once a month. This store however has the worst employees I've encountered at almost any retail store anywhere. It has more to do with the experience checking out then anything else. They will be polite and help you find what you are looking for but when it comes to ring things up it is a pain and a hassle everytime. This is the only columbia store to deny me a student discount because my college ID is also my employee ID as I work for the college I am attaining my masters at. They refuse to combine the 20$ cash voucher with any discounts whether its student, my wife's millitary discount or her medical worker discount. The cashier today sighed very loudly when we asked to split the order to use our cash voucher and discount on the rest after he decided he was going to refuse to even scan the voucher. This wasn't even a few items either. They just about lost a couple hundred dollars in sales today and honestly this store has atleast lost our business for quite a while. There are plenty of other Columbia stores around some less than an hour away let alone the 5 hours we drive to visit this area a few times a year. This store needs to heavily invest in customer service training, quit hiring students that don't care about their job, and start honoring student ID's from usinversities out of state. I'm not driving all this way to lie about a student ID to get a discount... Want decent shoes? take your business to Merrel its a better deal and shoe brand anyway if you get vibram bottoms. Out door clothing? while I love columbia, I suggest going to a columbia in VA beach instead of this store.
08.2021Josh
I want start by saying this negativity is not torward Columbia and their brand but this store in particular. We love columbia, almost all our clothes are columbia including the masks me and my wife wear. We have been to this outlet store a few times over the past few years as well as several more, we buy something from a columbia store at least once a month. This store however has the worst employees I've encountered at almost any retail store anywhere. It has more to do with the experience checking out then anything else. They will be polite and help you find what you are looking for but when it comes to ring things up it is a pain and a hassle everytime. This is the only columbia store to deny me a student discount because my college ID is also my employee ID as I work for the college I am attaining my masters at. They refuse to combine the 20$ cash voucher with any discounts whether its student, my wife's millitary discount or her medical worker discount. The cashier today sighed very loudly when we asked to split the order to use our cash voucher and discount on the rest after he decided he was going to refuse to even scan the voucher. This wasn't even a few items either. They just about lost a couple hundred dollars in sales today and honestly this store has atleast lost our business for quite a while. There are plenty of other Columbia stores around some less than an hour away let alone the 5 hours we drive to visit this area a few times a year. This store needs to heavily invest in customer service training, quit hiring students that don't care about their job, and start honoring student ID's from usinversities out of state. I'm not driving all this way to lie about a student ID to get a discount... Want decent shoes? take your business to Merrel its a better deal and shoe brand anyway if you get vibram bottoms. Out door clothing? while I love columbia, I suggest going to a columbia in VA beach instead of this store.
08.2021Jerry
Great products and amazing prices. Such a good company. Large selection of items. Amazing sales. Columbia Sportswear means quality and durability. Military discounts available. Free parking. Inside the Premium Outlet Mall.
08.2020Lauren
I always find great deals at this store! I live in Pittsburgh but visit family in Newport News a couple times a year. Every summer I go to Columbia to stock up for the cold winter ahead in the Burgh. Their products are classic and good quality.
08.2020Jerry
Great products and amazing prices. Such a good company. Large selection of items. Amazing sales. Columbia Sportswear means quality and durability. Military discounts available. Free parking. Inside the Premium Outlet Mall.
08.2020Jerry
Great products and amazing prices. Such a good company. Large selection of items. Amazing sales. Columbia Sportswear means quality and durability. Military discounts available. Free parking. Inside the Premium Outlet Mall.
08.2020Lauren
I always find great deals at this store! I live in Pittsburgh but visit family in Newport News a couple times a year. Every summer I go to Columbia to stock up for the cold winter ahead in the Burgh. Their products are classic and good quality.
08.2020Jerry
Great products and amazing prices. Such a good company. Large selection of items. Amazing sales. Columbia Sportswear means quality and durability. Military discounts available. Free parking. Inside the Premium Outlet Mall.
08.2020Jerry
Great products and amazing prices. Such a good company. Large selection of items. Amazing sales. Columbia Sportswear means quality and durability. Military discounts available. Free parking. Inside the Premium Outlet Mall.
08.2020Lauren
I always find great deals at this store! I live in Pittsburgh but visit family in Newport News a couple times a year. Every summer I go to Columbia to stock up for the cold winter ahead in the Burgh. Their products are classic and good quality.
08.2020Lauren
I always find great deals at this store! I live in Pittsburgh but visit family in Newport News a couple times a year. Every summer I go to Columbia to stock up for the cold winter ahead in the Burgh. Their products are classic and good quality.
08.2020Lauren
I always find great deals at this store! I live in Pittsburgh but visit family in Newport News a couple times a year. Every summer I go to Columbia to stock up for the cold winter ahead in the Burgh. Their products are classic and good quality.
08.2020Troy
Generally decent to very good deals (5-stars) and a nice "Rewards" Program (5-stars) for frequent shoppers. My only beef: I haven't always been treated well here (1-star) most recently [yesterday] by Briana. She was very rude at check-out, condescending in nearly every reply (tone, inflection & body language) - I just don't get it, if she doesn't want to be there - just stay home. She was folding merchandise at the end of the register counter. I stopped maybe 3' short to be polite and give her room - also thinking maybe she was using the 2nd to last register versus the last register since she was folding merchandise and maybe that was her staging/work area for another assignment. Her initial interaction with me after giving me a dirty look: "Are you ready to check out, because if you are I can't tell if you stand there and don't come down to me". I said "yes" and she then said, "well, then come here" as she rolled her eyes. I know they gave military discounts in the past, so I said "do you still offer a military discount"? Her reply - as she tossed her head back, "Well yeah - but only if you have an I.D." in a *very* condescending tone. I could recount the final 2 or 3 interactions but I'm sure you get the point. I did wish her a nice day at the conclusion of the transaction because I feel politeness matters and anyone that miserable should be wished to have a nice day. In closing, encounters like this make me want to avoid the store ... I will remember this the next time I consider shopping there. This is an "Outlet Strip Mall" - there are MANY *other* options for similar clothing that's likely competitively priced.
08.2019Chris
Great deals on good products. I can regularly find polos for $20 and they're better looking and more comfortable than UnderArmour. They have a lot of stuff, from winter coats to t-shirts. The staff is helpful and friendly too.
08.2019Troy
Generally decent to very good deals (5-stars) and a nice "Rewards" Program (5-stars) for frequent shoppers. My only beef: I haven't always been treated well here (1-star) most recently [yesterday] by Briana. She was very rude at check-out, condescending in nearly every reply (tone, inflection & body language) - I just don't get it, if she doesn't want to be there - just stay home. She was folding merchandise at the end of the register counter. I stopped maybe 3' short to be polite and give her room - also thinking maybe she was using the 2nd to last register versus the last register since she was folding merchandise and maybe that was her staging/work area for another assignment. Her initial interaction with me after giving me a dirty look: "Are you ready to check out, because if you are I can't tell if you stand there and don't come down to me". I said "yes" and she then said, "well, then come here" as she rolled her eyes. I know they gave military discounts in the past, so I said "do you still offer a military discount"? Her reply - as she tossed her head back, "Well yeah - but only if you have an I.D." in a *very* condescending tone. I could recount the final 2 or 3 interactions but I'm sure you get the point. I did wish her a nice day at the conclusion of the transaction because I feel politeness matters and anyone that miserable should be wished to have a nice day. In closing, encounters like this make me want to avoid the store ... I will remember this the next time I consider shopping there. This is an "Outlet Strip Mall" - there are MANY *other* options for similar clothing that's likely competitively priced.
08.2019Chris
Great deals on good products. I can regularly find polos for $20 and they're better looking and more comfortable than UnderArmour. They have a lot of stuff, from winter coats to t-shirts. The staff is helpful and friendly too.
08.2019Troy
Generally decent to very good deals (5-stars) and a nice "Rewards" Program (5-stars) for frequent shoppers. My only beef: I haven't always been treated well here (1-star) most recently [yesterday] by Briana. She was very rude at check-out, condescending in nearly every reply (tone, inflection & body language) - I just don't get it, if she doesn't want to be there - just stay home. She was folding merchandise at the end of the register counter. I stopped maybe 3' short to be polite and give her room - also thinking maybe she was using the 2nd to last register versus the last register since she was folding merchandise and maybe that was her staging/work area for another assignment. Her initial interaction with me after giving me a dirty look: "Are you ready to check out, because if you are I can't tell if you stand there and don't come down to me". I said "yes" and she then said, "well, then come here" as she rolled her eyes. I know they gave military discounts in the past, so I said "do you still offer a military discount"? Her reply - as she tossed her head back, "Well yeah - but only if you have an I.D." in a *very* condescending tone. I could recount the final 2 or 3 interactions but I'm sure you get the point. I did wish her a nice day at the conclusion of the transaction because I feel politeness matters and anyone that miserable should be wished to have a nice day. In closing, encounters like this make me want to avoid the store ... I will remember this the next time I consider shopping there. This is an "Outlet Strip Mall" - there are MANY *other* options for similar clothing that's likely competitively priced.
08.2019Chris
Great deals on good products. I can regularly find polos for $20 and they're better looking and more comfortable than UnderArmour. They have a lot of stuff, from winter coats to t-shirts. The staff is helpful and friendly too.
08.2019Troy
Generally decent to very good deals (5-stars) and a nice "Rewards" Program (5-stars) for frequent shoppers. My only beef: I haven't always been treated well here (1-star) most recently [yesterday] by Briana. She was very rude at check-out, condescending in nearly every reply (tone, inflection & body language) - I just don't get it, if she doesn't want to be there - just stay home. She was folding merchandise at the end of the register counter. I stopped maybe 3' short to be polite and give her room - also thinking maybe she was using the 2nd to last register versus the last register since she was folding merchandise and maybe that was her staging/work area for another assignment. Her initial interaction with me after giving me a dirty look: "Are you ready to check out, because if you are I can't tell if you stand there and don't come down to me". I said "yes" and she then said, "well, then come here" as she rolled her eyes. I know they gave military discounts in the past, so I said "do you still offer a military discount"? Her reply - as she tossed her head back, "Well yeah - but only if you have an I.D." in a *very* condescending tone. I could recount the final 2 or 3 interactions but I'm sure you get the point. I did wish her a nice day at the conclusion of the transaction because I feel politeness matters and anyone that miserable should be wished to have a nice day. In closing, encounters like this make me want to avoid the store ... I will remember this the next time I consider shopping there. This is an "Outlet Strip Mall" - there are MANY *other* options for similar clothing that's likely competitively priced.
08.2019Troy
Generally decent to very good deals (5-stars) and a nice "Rewards" Program (5-stars) for frequent shoppers. My only beef: I haven't always been treated well here (1-star) most recently [yesterday] by Briana. She was very rude at check-out, condescending in nearly every reply (tone, inflection & body language) - I just don't get it, if she doesn't want to be there - just stay home. She was folding merchandise at the end of the register counter. I stopped maybe 3' short to be polite and give her room - also thinking maybe she was using the 2nd to last register versus the last register since she was folding merchandise and maybe that was her staging/work area for another assignment. Her initial interaction with me after giving me a dirty look: "Are you ready to check out, because if you are I can't tell if you stand there and don't come down to me". I said "yes" and she then said, "well, then come here" as she rolled her eyes. I know they gave military discounts in the past, so I said "do you still offer a military discount"? Her reply - as she tossed her head back, "Well yeah - but only if you have an I.D." in a *very* condescending tone. I could recount the final 2 or 3 interactions but I'm sure you get the point. I did wish her a nice day at the conclusion of the transaction because I feel politeness matters and anyone that miserable should be wished to have a nice day. In closing, encounters like this make me want to avoid the store ... I will remember this the next time I consider shopping there. This is an "Outlet Strip Mall" - there are MANY *other* options for similar clothing that's likely competitively priced.
08.2019Chris
Great deals on good products. I can regularly find polos for $20 and they're better looking and more comfortable than UnderArmour. They have a lot of stuff, from winter coats to t-shirts. The staff is helpful and friendly too.
08.2019Chris
Great deals on good products. I can regularly find polos for $20 and they're better looking and more comfortable than UnderArmour. They have a lot of stuff, from winter coats to t-shirts. The staff is helpful and friendly too.
08.2019