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PNC Bank in Riverside (5395 Canyon Crest Dr, CA 92507)
About:
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them.
PNC Bank is located in Riverside (California state) on the street of 5395 Canyon Crest Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19517870880. You can get more information from their website: https://apps.pnc.com/locator/location-details/california/riverside/92507/05633054/canyon-crest?lnksrc=branch-listing-website. The coordinates that you can use in navigation applications to get to find PNC Bank quickly are 33.955313, -117.329631. Scroll down to find out opening hours, reviews and other important information about PNC Bank.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Jon
In actuality this should be negative one (-1) stars. It was that horrendous, absurd and infuriating. I can confirm since the merger and switch to PNC, this place is not even usable. Kaitlyn the teller refused to issue a cashier's check even though I am an account holder, have the cash in hand, payee name, and ID. All she delivered was only excuses, no solutions and she wasn't even motivated to help. Manager stepped in (finally) and still was just as incompetent and unhelpful. They even tried to gaslight me and say it's due to my account being deactivated (without approval or notice of course) because I didn't use it for a while. Again vague remarks, no specifics or policies or terms to reference. Another woman beside me was also outraged because they wouldn't cash a check. Avoid this place like covid-1000 so a real bank that serves its customers can return here. @Kaitlyn if you don't like serving customers, find a new job - same goes to the manager! Do yourself a favor and just close your account. I'm just going to let mine lapse, that's how much I loathe dealing with PNC
06.2022John
Had a check from a large national company with their PNC account printed directly on the check. The check plainly had PNC Bank listed as the holder of the account. The check clearly was distributed by PNC Bank. On the back of the check are listed 4 security measures the check has in place to insure safe cashing. However, PNC refused to cash the check unless I had a personal account with them that had enough monies to cover the check! REALLY! I went to Wells Fargo afterwards and had no problem cashing the check. They allowed 25% to be taken immediately with the balance being available in 24 hours. I can understand another bank taking these measures, but the bank that created the check and who holds the account could not. Shouldn't PNC have been able to immediately verify this check and the account. How inconvenient and absolutely ridiculous not to. If they cannot honor checks written by large business customer accounts, why would anyone trust them with their own monies. NOT ME!
06.2022Yolanda
PNC Bank in Canyon Crest THIS BANK SINCE THE MERGE HAS GOTTEN ALL NEW STAFF ! HORRIBLE, BANK MANGER IS RUDE! I was a victims of Fraud, someone make a fake check, in there name, with drew $4,050.00, the check did not have my name anywhere on it! This person wrote a check that was in a fake name, written to that fake name , and signed by that fake name and it was cashed, with no hold just removed and the name on the check didn't even match the account holders name, really ????. HOW DOES THAT HAPPEN? THAT NAME WASN'T MIND, AND IT WAS A OUT OF STATE CHECK. i was with BBVA for 20 years, before PNC bought them, crazy how they have no loyalty towards customers Obviously, i was very upset, came in with high energy, but not cussing, just angry, and the manager had the nerve to meet my energy and be rude, that was just double worst! I told her i was going to another bank, she basically said, well there other good banking insututions, basically telling me, I don't care if you go else where. This is who i am trusting my money. I have 7 bank accounts there. And to make things worse, they can't give me a time frame of when my $4050.00 will be returned. It could be 30 days or even 120, depending on the response of the other bank who was involved in the fraud. What if this was all the money i had, i would of been screwed!!! And the staff could not even be understanding that i was upset and treated me with more compassion, had the nerve to be rude. I was the victims, i had every right to be upset, mind you, even though i was speaking in a very angry tone, i was never disrespectful, just angry. Crazy, I am filing formal complaint on the branch and the branch manger with corporates, in process of closing all my accounts !!! While i wait for them up to 3 months to get the money that was stolen, Do NOT BANK HERE
06.2022Jon
In actuality this should be negative one (-1) stars. It was that horrendous, absurd and infuriating. I can confirm since the merger and switch to PNC, this place is not even usable. Kaitlyn the teller refused to issue a cashier's check even though I am an account holder, have the cash in hand, payee name, and ID. All she delivered was only excuses, no solutions and she wasn't even motivated to help. Manager stepped in (finally) and still was just as incompetent and unhelpful. They even tried to gaslight me and say it's due to my account being deactivated (without approval or notice of course) because I didn't use it for a while. Again vague remarks, no specifics or policies or terms to reference. Another woman beside me was also outraged because they wouldn't cash a check. Avoid this place like covid-1000 so a real bank that serves its customers can return here. @Kaitlyn if you don't like serving customers, find a new job - same goes to the manager! Do yourself a favor and just close your account. I'm just going to let mine lapse, that's how much I loathe dealing with PNC
06.2022John
Had a check from a large national company with their PNC account printed directly on the check. The check plainly had PNC Bank listed as the holder of the account. The check clearly was distributed by PNC Bank. On the back of the check are listed 4 security measures the check has in place to insure safe cashing. However, PNC refused to cash the check unless I had a personal account with them that had enough monies to cover the check! REALLY! I went to Wells Fargo afterwards and had no problem cashing the check. They allowed 25% to be taken immediately with the balance being available in 24 hours. I can understand another bank taking these measures, but the bank that created the check and who holds the account could not. Shouldn't PNC have been able to immediately verify this check and the account. How inconvenient and absolutely ridiculous not to. If they cannot honor checks written by large business customer accounts, why would anyone trust them with their own monies. NOT ME!
06.2022Yolanda
PNC Bank in Canyon Crest THIS BANK SINCE THE MERGE HAS GOTTEN ALL NEW STAFF ! HORRIBLE, BANK MANGER IS RUDE! I was a victims of Fraud, someone make a fake check, in there name, with drew $4,050.00, the check did not have my name anywhere on it! This person wrote a check that was in a fake name, written to that fake name , and signed by that fake name and it was cashed, with no hold just removed and the name on the check didn't even match the account holders name, really ????. HOW DOES THAT HAPPEN? THAT NAME WASN'T MIND, AND IT WAS A OUT OF STATE CHECK. i was with BBVA for 20 years, before PNC bought them, crazy how they have no loyalty towards customers Obviously, i was very upset, came in with high energy, but not cussing, just angry, and the manager had the nerve to meet my energy and be rude, that was just double worst! I told her i was going to another bank, she basically said, well there other good banking insututions, basically telling me, I don't care if you go else where. This is who i am trusting my money. I have 7 bank accounts there. And to make things worse, they can't give me a time frame of when my $4050.00 will be returned. It could be 30 days or even 120, depending on the response of the other bank who was involved in the fraud. What if this was all the money i had, i would of been screwed!!! And the staff could not even be understanding that i was upset and treated me with more compassion, had the nerve to be rude. I was the victims, i had every right to be upset, mind you, even though i was speaking in a very angry tone, i was never disrespectful, just angry. Crazy, I am filing formal complaint on the branch and the branch manger with corporates, in process of closing all my accounts !!! While i wait for them up to 3 months to get the money that was stolen, Do NOT BANK HERE
06.2022cat
Used to be a BBVA customer for years loved them. Once PNC took over it was awful. In 3 months I had more issues than I had in years. And the customer service was just as bad. Even though every issue was PNCs fault, and they eventually took care of it, they always acted like it was no big deal or my fault. I closed my accounts in November 2021 and now in March 2022 still having to deal with this bank due to issues they created. Issues such as putting my deposits into other accounts, returning automatic deposits, when wrong things were charged to my account they didn't want to dispute them and now a refund that was made to the account after closed, they kept the money and never even let me know. It had been mo the and I followed up only to see they had the money and never returned it as promised. Now I am fighting to get that money back from them since I am no longer a customer. They also refuse to give me any access to any of my account history.
03.2022cat
Used to be a BBVA customer for years loved them. Once PNC took over it was awful. In 3 months I had more issues than I had in years. And the customer service was just as bad. Even though every issue was PNCs fault, and they eventually took care of it, they always acted like it was no big deal or my fault. I closed my accounts in November 2021 and now in March 2022 still having to deal with this bank due to issues they created. Issues such as putting my deposits into other accounts, returning automatic deposits, when wrong things were charged to my account they didn't want to dispute them and now a refund that was made to the account after closed, they kept the money and never even let me know. It had been mo the and I followed up only to see they had the money and never returned it as promised. Now I am fighting to get that money back from them since I am no longer a customer. They also refuse to give me any access to any of my account history.
03.2022rharrison
The wife has been doing business with BBVA since it arrived in Canyon Crest. This past week she deposited a check from her daughter for $300 into her checking account. Deposit receipt in hand, she checked her account online later the same day and discovered that instead of a $300 deposit, $300 had been deducted from her checking account. When the problem was brought to management's attention, they acknowledged the problem and stated that the issue would be resolved by by noon the following day. The next day, $300 was credited back to her account but the deposit she made had not. Instead the bank deposited the funds into her daughter's account so now she has $600 in her account that wouldn't be there had BBVA handled this correctly in the first place. This morning, instead of redirecting the original deposit into the wife's account, she was was again billed for $300. I know stuff happens but the incompetence in this instance is overwhelming.
08.2021Jason
Their merchant services department is horrible, I sent my equipment back with proof and they are still charging me every month. Do your homework before committing to payment processing through BBVA
08.2021rharrison
The wife has been doing business with BBVA since it arrived in Canyon Crest. This past week she deposited a check from her daughter for $300 into her checking account. Deposit receipt in hand, she checked her account online later the same day and discovered that instead of a $300 deposit, $300 had been deducted from her checking account. When the problem was brought to management's attention, they acknowledged the problem and stated that the issue would be resolved by by noon the following day. The next day, $300 was credited back to her account but the deposit she made had not. Instead the bank deposited the funds into her daughter's account so now she has $600 in her account that wouldn't be there had BBVA handled this correctly in the first place. This morning, instead of redirecting the original deposit into the wife's account, she was was again billed for $300. I know stuff happens but the incompetence in this instance is overwhelming.
08.2021Jason
Their merchant services department is horrible, I sent my equipment back with proof and they are still charging me every month. Do your homework before committing to payment processing through BBVA
08.2021Dharmesh
We have done business with the bank over 20 years .. before the BBVA it was Guranty Bank.. Small bank with personal service.. they have always gone above and beyond for us..
08.2020Chadd
Get a bank who works with you. BBVA has always been the most pleasurable bank I’ve ever dealt with. Understanding and fair. Never rude agents as a matter of a fact they seem overjoyed to be helping. Bank with them or stay at the bofa or wells and let them steal from u with fees and craziness. BBVA is a thanksgiving dinner compared to the fast food banks and u can the name them how u want.
08.2020Dharmesh
We have done business with the bank over 20 years .. before the BBVA it was Guranty Bank.. Small bank with personal service.. they have always gone above and beyond for us..
08.2020Chadd
Get a bank who works with you. BBVA has always been the most pleasurable bank I’ve ever dealt with. Understanding and fair. Never rude agents as a matter of a fact they seem overjoyed to be helping. Bank with them or stay at the bofa or wells and let them steal from u with fees and craziness. BBVA is a thanksgiving dinner compared to the fast food banks and u can the name them how u want.
08.2020Bertin
Worse BBVA that i been too, dont even try to help, been to two BBVA that were able to help me since my license was taking away but have other identification and a picture of my driver license. They were still able to help me with my account and come to this one dont even try to help, never coming again to this branch.
08.2019Bertin
Worse BBVA that i been too, dont even try to help, been to two BBVA that were able to help me since my license was taking away but have other identification and a picture of my driver license. They were still able to help me with my account and come to this one dont even try to help, never coming again to this branch.
08.2019Roy
The Branch Manager claimed to have put an identify theft and fraud alert on my account to stop an illegal transfer. However, he still allowed my account to get illegally garnished and then he refused to do his job cause he doesn't know how to do his job. The branch manager then tried to say I was threatening him which was false and stated he would call the police if I tried to get my money back. He tried to ban me from all BBVA COMPASS Banks but the Police laughed at their letter because nobody signed it or put their name on it and it held no precedence. The officer told the branch manager at the Grand Terrace location that the money is my property and I have a right to retrieve my property. LOL! Sensitive people who break the law and then fabricate stories will get reported to the proper authorities. This is why we cannot have unqualified people running banks or greedy people who think they can break the law just to turn a profit. VIOLATION OF TITLE 15 USC 1692 is a federal offense! LEARN YOUR LAWS IF YOU WANT TO BE IN BANKING! Maybe the branch manager who is Iraqi is just a racist towards anyone who is not an Arab. THANK YOU MR. TRUMP for the Support!
08.2017Roy
The Branch Manager claimed to have put an identify theft and fraud alert on my account to stop an illegal transfer. However, he still allowed my account to get illegally garnished and then he refused to do his job cause he doesn't know how to do his job. The branch manager then tried to say I was threatening him which was false and stated he would call the police if I tried to get my money back. He tried to ban me from all BBVA COMPASS Banks but the Police laughed at their letter because nobody signed it or put their name on it and it held no precedence. The officer told the branch manager at the Grand Terrace location that the money is my property and I have a right to retrieve my property. LOL! Sensitive people who break the law and then fabricate stories will get reported to the proper authorities. This is why we cannot have unqualified people running banks or greedy people who think they can break the law just to turn a profit. VIOLATION OF TITLE 15 USC 1692 is a federal offense! LEARN YOUR LAWS IF YOU WANT TO BE IN BANKING! Maybe the branch manager who is Iraqi is just a racist towards anyone who is not an Arab. THANK YOU MR. TRUMP for the Support!
08.2017