department store
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Dillard's in Louisville (5000 Shelbyville Rd, KY 40207)
About:
Department store chain with apparel, shoes & accessories, plus beauty products & home goods.
Dillard's is located in Louisville (Kentucky state) on the street of 5000 Shelbyville Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15028934400. You can get more information from their website: https://www.dillards.com/stores/kentucky/mall-st-matthews-louisville/0391. The coordinates that you can use in navigation applications to get to find Dillard's quickly are 38.246108, -85.625316. Scroll down to find out opening hours, reviews and other important information about Dillard's.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Amenities
- Public toilet
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
L
Sales Lady was truly overwhelmed. You could see it on her face and how many times she brought me the wrong size or wrong shoes!
08.2022L
Sales Lady was truly overwhelmed. You could see it on her face and how many times she brought me the wrong size or wrong shoes!
08.2022L
Sales Lady was truly overwhelmed. You could see it on her face and how many times she brought me the wrong size or wrong shoes!
08.2022S
Gone are the days of department stores being a luxurious experience. Between the dust, the empty shelves, the very dressed down employees, the employees yelling at young black kids to leave their section, the employees not greeting with a smile, it's just so disappointing.
07.2022S
Gone are the days of department stores being a luxurious experience. Between the dust, the empty shelves, the very dressed down employees, the employees yelling at young black kids to leave their section, the employees not greeting with a smile, it's just so disappointing.
07.2022S
Gone are the days of department stores being a luxurious experience. Between the dust, the empty shelves, the very dressed down employees, the employees yelling at young black kids to leave their section, the employees not greeting with a smile, it's just so disappointing.
07.2022Cortnea
Great selection on shoes, but they didnt have the shoe style I was interested in, in my size. Also, the bathrooms were disgusting. I cannot express just how disgusting they were. Also, there was one or 2 stalls closed. Taped and labeled. And there seemed to have been some of the other stalls that were closed, but the doors had tape residue still on them. This is nothing compared to how filthy the bathroom was. But for a store as nice and as expensive as Dillarda, it gives a broken-down,filthy, interstate gas station bathroom vibe. Yuck.
06.2022Cortnea
Great selection on shoes, but they didnt have the shoe style I was interested in, in my size. Also, the bathrooms were disgusting. I cannot express just how disgusting they were. Also, there was one or 2 stalls closed. Taped and labeled. And there seemed to have been some of the other stalls that were closed, but the doors had tape residue still on them. This is nothing compared to how filthy the bathroom was. But for a store as nice and as expensive as Dillarda, it gives a broken-down,filthy, interstate gas station bathroom vibe. Yuck.
06.2022Cortnea
Great selection on shoes, but they didnt have the shoe style I was interested in, in my size. Also, the bathrooms were disgusting. I cannot express just how disgusting they were. Also, there was one or 2 stalls closed. Taped and labeled. And there seemed to have been some of the other stalls that were closed, but the doors had tape residue still on them. This is nothing compared to how filthy the bathroom was. But for a store as nice and as expensive as Dillarda, it gives a broken-down,filthy, interstate gas station bathroom vibe. Yuck.
06.2022Jerry
I shop in the big and tall section. Love the two regular employees there.. An older woman and gentleman. So friendly, positive and helpful. Companies don't get reviews... employees do.. and these two are awesome. Wish I knew their names.
04.2022Joseph
Miss Lisa helped me find a perfect gifts for my wife. It was like she knew exactly what I wanted. So much wisdom and professional skill. It was great! Thank you!
04.2022Jerry
I shop in the big and tall section. Love the two regular employees there.. An older woman and gentleman. So friendly, positive and helpful. Companies don't get reviews... employees do.. and these two are awesome. Wish I knew their names.
04.2022Joseph
Miss Lisa helped me find a perfect gifts for my wife. It was like she knew exactly what I wanted. So much wisdom and professional skill. It was great! Thank you!
04.2022Jerry
I shop in the big and tall section. Love the two regular employees there.. An older woman and gentleman. So friendly, positive and helpful. Companies don't get reviews... employees do.. and these two are awesome. Wish I knew their names.
04.2022Joseph
Miss Lisa helped me find a perfect gifts for my wife. It was like she knew exactly what I wanted. So much wisdom and professional skill. It was great! Thank you!
04.2022Tom
Dillards is basically the only department store we shop. The variety of brands is good and inventory is adequate, especially since COVID (and online shopping) have had a negative impact on shopping malls and department stores. Everything is covered from shoes to sporting and casual clothing to dress apparel and there is a variety for all types of shoppers.
03.2022Tom
Dillards is basically the only department store we shop. The variety of brands is good and inventory is adequate, especially since COVID (and online shopping) have had a negative impact on shopping malls and department stores. Everything is covered from shoes to sporting and casual clothing to dress apparel and there is a variety for all types of shoppers.
03.2022Tom
Dillards is basically the only department store we shop. The variety of brands is good and inventory is adequate, especially since COVID (and online shopping) have had a negative impact on shopping malls and department stores. Everything is covered from shoes to sporting and casual clothing to dress apparel and there is a variety for all types of shoppers.
03.2022Suwan
I have been their couple of time, and I got really good customer service but In recently I went to men side to buy a perfume and the service was not that good as I got before. That lady suppose to show us a perfume. Instead she started taking with some, she totally ignored us and I feet left over in the middle of buying process. I used to work in the customer service too, so, I know how to make customer feel easy and comfortable. I really feel you guys don’t care about customers. Especially that lady. She said she is from Africa and taping table is rude. Also, she need to know ignoring customer is bad for business. She don’t care about business instead she care about how her culture should be showed off. I didn’t come to your store to know how your employees cultures are, I went to shop. I don’t feel comfortable during the shipping. Thank you.
02.2022Suwan
I have been their couple of time, and I got really good customer service but In recently I went to men side to buy a perfume and the service was not that good as I got before. That lady suppose to show us a perfume. Instead she started taking with some, she totally ignored us and I feet left over in the middle of buying process. I used to work in the customer service too, so, I know how to make customer feel easy and comfortable. I really feel you guys don’t care about customers. Especially that lady. She said she is from Africa and taping table is rude. Also, she need to know ignoring customer is bad for business. She don’t care about business instead she care about how her culture should be showed off. I didn’t come to your store to know how your employees cultures are, I went to shop. I don’t feel comfortable during the shipping. Thank you.
02.2022Suwan
I have been their couple of time, and I got really good customer service but In recently I went to men side to buy a perfume and the service was not that good as I got before. That lady suppose to show us a perfume. Instead she started taking with some, she totally ignored us and I feet left over in the middle of buying process. I used to work in the customer service too, so, I know how to make customer feel easy and comfortable. I really feel you guys don’t care about customers. Especially that lady. She said she is from Africa and taping table is rude. Also, she need to know ignoring customer is bad for business. She don’t care about business instead she care about how her culture should be showed off. I didn’t come to your store to know how your employees cultures are, I went to shop. I don’t feel comfortable during the shipping. Thank you.
02.2022Ben
Bought my girlfriend a Luis Vuitton bag from Dillard’s from an associate named Keith not once did he tell us the bag I spent 2000 dollars on was a second hand bag that was 22 years old. When my girlfriend asked about spots on the tan part of the bag Keith said “ it was spots from “air” aging the leather and it was normal Patina. We asked if he had one that wasn’t a display model he looked and came back and said he didn’t have another one. Leaving us with obvious impression it was new. so I bought what he had. Never once was I told it was a second hand bag. When I called I was told that there’s no returns bc on the receipt it says it’s a second hand bag. However I have to buy the bag to get a receipt. When I called and talked to a manager she told me that I had to call what goes around comes around to complain about the bag. But my problem was with Dillards and the fact they never once disclosed that I was buying a second hand bag. Now I’m stuck with a 2000 dollar purse I literally can’t stand to look at I spent 4000 dollars in the store that day and the blamed me for not looking to see if it was second hand but I have never stepped foot into a mall and thought I had to examine my purchases to see if I was getting something used. It’s “the mall not platos closet or a good will.” I spent 4000 dollars that day on clothes for my daughter and my girlfriend including the purse I took everything back except the purse obviously since the refuse to take responsibility for there employees (Keith) hiding the fact that they’re selling second hand stuff that is mixed in with new coach and other purse brands. I will never step foot in the store ever again and plan on hiring a lawyer for there shady business practices. I have also called the better business bureau. I highly recommend others not buying anything from them because they do not stand behind there products. They lie about what they’re selling you, make up stories to sell you something instead of telling you the truth. I feel like I bought a fake bag from a side walk vendor. Every time I walk past the bag I get mad because (Keith) had 45 minutes while we were there to tell us it was a second hand bag. His direct manager is a joke and will spend the rest of her life flipping burgers at McDonald’s when I’m done suing Dillards. I have since ordered a new Luis Vuitton bag for my girlfriend because I refuse to look at this rip off they sold me!
09.2021Ben
Bought my girlfriend a Luis Vuitton bag from Dillard’s from an associate named Keith not once did he tell us the bag I spent 2000 dollars on was a second hand bag that was 22 years old. When my girlfriend asked about spots on the tan part of the bag Keith said “ it was spots from “air” aging the leather and it was normal Patina. We asked if he had one that wasn’t a display model he looked and came back and said he didn’t have another one. Leaving us with obvious impression it was new. so I bought what he had. Never once was I told it was a second hand bag. When I called I was told that there’s no returns bc on the receipt it says it’s a second hand bag. However I have to buy the bag to get a receipt. When I called and talked to a manager she told me that I had to call what goes around comes around to complain about the bag. But my problem was with Dillards and the fact they never once disclosed that I was buying a second hand bag. Now I’m stuck with a 2000 dollar purse I literally can’t stand to look at I spent 4000 dollars in the store that day and the blamed me for not looking to see if it was second hand but I have never stepped foot into a mall and thought I had to examine my purchases to see if I was getting something used. It’s “the mall not platos closet or a good will.” I spent 4000 dollars that day on clothes for my daughter and my girlfriend including the purse I took everything back except the purse obviously since the refuse to take responsibility for there employees (Keith) hiding the fact that they’re selling second hand stuff that is mixed in with new coach and other purse brands. I will never step foot in the store ever again and plan on hiring a lawyer for there shady business practices. I have also called the better business bureau. I highly recommend others not buying anything from them because they do not stand behind there products. They lie about what they’re selling you, make up stories to sell you something instead of telling you the truth. I feel like I bought a fake bag from a side walk vendor. Every time I walk past the bag I get mad because (Keith) had 45 minutes while we were there to tell us it was a second hand bag. His direct manager is a joke and will spend the rest of her life flipping burgers at McDonald’s when I’m done suing Dillards. I have since ordered a new Luis Vuitton bag for my girlfriend because I refuse to look at this rip off they sold me!
09.2021Ben
Bought my girlfriend a Luis Vuitton bag from Dillard’s from an associate named Keith not once did he tell us the bag I spent 2000 dollars on was a second hand bag that was 22 years old. When my girlfriend asked about spots on the tan part of the bag Keith said “ it was spots from “air” aging the leather and it was normal Patina. We asked if he had one that wasn’t a display model he looked and came back and said he didn’t have another one. Leaving us with obvious impression it was new. so I bought what he had. Never once was I told it was a second hand bag. When I called I was told that there’s no returns bc on the receipt it says it’s a second hand bag. However I have to buy the bag to get a receipt. When I called and talked to a manager she told me that I had to call what goes around comes around to complain about the bag. But my problem was with Dillards and the fact they never once disclosed that I was buying a second hand bag. Now I’m stuck with a 2000 dollar purse I literally can’t stand to look at I spent 4000 dollars in the store that day and the blamed me for not looking to see if it was second hand but I have never stepped foot into a mall and thought I had to examine my purchases to see if I was getting something used. It’s “the mall not platos closet or a good will.” I spent 4000 dollars that day on clothes for my daughter and my girlfriend including the purse I took everything back except the purse obviously since the refuse to take responsibility for there employees (Keith) hiding the fact that they’re selling second hand stuff that is mixed in with new coach and other purse brands. I will never step foot in the store ever again and plan on hiring a lawyer for there shady business practices. I have also called the better business bureau. I highly recommend others not buying anything from them because they do not stand behind there products. They lie about what they’re selling you, make up stories to sell you something instead of telling you the truth. I feel like I bought a fake bag from a side walk vendor. Every time I walk past the bag I get mad because (Keith) had 45 minutes while we were there to tell us it was a second hand bag. His direct manager is a joke and will spend the rest of her life flipping burgers at McDonald’s when I’m done suing Dillards. I have since ordered a new Luis Vuitton bag for my girlfriend because I refuse to look at this rip off they sold me!
09.2021Karent
The prices are a little bit expensive but it is not a problem if what you want is to get high quality and very beautiful clothes.
08.2021Karent
The prices are a little bit expensive but it is not a problem if what you want is to get high quality and very beautiful clothes.
08.2021Karent
The prices are a little bit expensive but it is not a problem if what you want is to get high quality and very beautiful clothes.
08.2021MUG
Nice Dillard's on the opposite side of the highway from the other Dillard's. Strange they would have two that close to each other but I like this side better it's not as busy
08.2019MUG
Nice Dillard's on the opposite side of the highway from the other Dillard's. Strange they would have two that close to each other but I like this side better it's not as busy
08.2019MUG
Nice Dillard's on the opposite side of the highway from the other Dillard's. Strange they would have two that close to each other but I like this side better it's not as busy
08.2019