Kudos to Delonn Knowles and co-workers;
My wife and I realized that our savings account was compromised, having money withdrawn without our Knowledge. We panicked, didn't know what to do and so we rushed To the bank for help. We were immediately directed to someone who could help us. A teller, forgive me for not remembering her name, recognizing that my wife was distraught, brought her a glass of water and encouraging words. Ms. Knowles quickly went to work applying her training and experience to the grave situation at hand. We quickly Realized we were in great hands. It was remarkable seeing how the co-workers became a team to help us in our time of need. We've banked at this Frederick location for year's, and so we can say without a doubt that “ALL” patrons are treated the same, like Family. We want to recognize the staff but especially Ms. Knowles, for her efforts and the empathy given to us. Their work ethic and team work truly represents the goals of The M&T Bank without any Or Little guidance. Your staff are true inspirations to those of us that cross their path. Please relay this to them with our heartfelt THANKS. The Ulmers ~James
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