Best outdoor furniture store in Austin, Texas (TX) 2024

We placed an order for a bar console in November and it was expected to be available in January. There were delays and we were finally able to schedule a warehouse pickup for 03/18/22. The packaging appeared to be damaged at the warehouse, marked that it is an Exchange, and the box was open as well. The logistics guys at the warehouse assured us that the item is not damaged and that they have removed the packaging for “inspection”. We got home and as expected, the console was damaged. There are cracks everywhere, pieces of wood chipping off, the doors don’t close properly, the top was stained, and the quality in general is very poor. We wasted a lot of time and energy waiting and going to the warehouse to pick it up - the console is pretty heavy! 100% would not recommend to anyone. Also Crate and Barrel does not accept and post negative reviews on their website. ~P

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I’ve had an awful experience with this store. I ordered a recliner last December. The salesperson assured me it would be here in May. May came and went and no word from the store. Finally I call and am told it would be September. I told them I wanted the $1300 back that I gave them as a deposit. I got all this talk about “special order” and “restocking fees” and that I signed a contract with fine print that I agreed to all of this despite what the salesperson told me. I don’t know how businesses like this stay in business. Their customer service is awful. I’m so tired of businesses that have so little regard for the customer. I just want my $1300. I’ll never deal with them again. I really wish I had read the reviews before doing business with this store. ~Leigh

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I came in and was greeted by lovely salespeople who were no pressure, let me wander around and look at all of their great stuff. Found the furniture of my dreams, and the transaction was quick, complete, and the same day I'm home enjoying my furniture! I couldn't have had a better experience! ~Stephanie

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This store is one of the best Home Goods locations in the Austin area. Always great finds. When you see something you like, grab it. The items might not be there the next time. Happy shopping. ~Elaina

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