furniture store
Closed Now
Crate & Barrel in Austin (9607 Research Blvd, TX 78759)
About:
Retail chain offering a variety of stylish furniture, kitchenware & other home essentials.
Crate & Barrel is located in Austin (Texas state) on the street of 9607 Research Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15127959201. You can get more information from their website: https://www.crateandbarrel.com/stores/gateway-market/str312?utm_source=gmb&utm_medium=organic_search. The coordinates that you can use in navigation applications to get to find Crate & Barrel quickly are 30.387902, -97.742660. Scroll down to find out opening hours, reviews and other important information about Crate & Barrel.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Customers wear masks
- Staff wear masks
- Safety dividers at checkout
Raf
We received a faulty sofa purchased from C&B website. What followed was hours on the telephone and hundreds of emails just to arrange a simple replacement (which still hasn't happened). The customer service agents DO NOT communicate or share notes. We have to explain the entire situation all over again in every single e-mail which is then answered by somebody else. This is possibly the worst customer support system I have ever encountered - it seems to be confusing and inefficient by design. Even IKEA does a better job (at a fraction of the cost). Fail. Avoid or it will drive you crazy. You have been warned.
08.2022Rapid
Worst delivery service ever. Every time I’ve ordered here, the furniture is either chipped or marred in some way, or something is missing … OR they don’t deliver the items on time. Every. Single. Time. Most recently, they only delivered half of my order when multiple items were scheduled. And like a previous poster noted, they force you to edit negative reviews on their site, otherwise they won’t post it. For this reason, I won’t be ordering from them in the future.
07.2022Kristin
As much as I love Crate & Barrel, I won’t be returning. I went to this location just to browse at new designs and no associate approached me or even greeted me. There were at least 3 associates at the front counter, btw. I still purchased an item, came back 2 days later and associates still couldn’t greet me. A greeting really sets the vibe for a shopper…especially a shopper who’s a poc and a designer. Please do better.
06.2022Katlyn
Alyssia & Maya we’re absolutely amazing here! They were so understanding highly recommend you find them to assist you. To give backstory: we are from Dallas and just moved to Austin 6/18. Our first furniture was bought at Ashley Furniture and we just didn’t know any better! Our bedroom set was made with particle board and the back of our headboard was this black mesh/fabric. We experienced the great winter freeze of 2021 in TX just like everyone else and lost power for 2 weeks. What we didn’t know, was that our porous Ashley Home furniture grew the beginnings of white mold. We have been to numerous furniture stores, following Instagram refurbish people, going to vintage stores and couldn’t find anything that matched/was good for the price. There is a lot of bad furniture out there that looks aesthetically pleasing. I looked online and thoroughly enjoyed the mid century feel of the Tate bedroom set. Once we came in, we were greeted by Alyssia who was not only empathetic but knew exactly what to show us- the Tate! Since we just moved we qualified for the 15% new movers discount! They were so knowledgeable about the furniture, worked with us on the delivery process, and educated us on what to do if there were ever any problems. We are excited to experience our new set! Even with supply issues, we were lucky enough to get a projected delivery date of August. That’s nothing they can control so keep that in mind. :) 10/10 recommend this store and their help!
06.2022SB
Excellent employees who were so friendly and very helpful. Went in to buy a wedding shower gift and had a great in-store experience. Thanks so much!
04.2022P
We placed an order for a bar console in November and it was expected to be available in January. There were delays and we were finally able to schedule a warehouse pickup for 03/18/22. The packaging appeared to be damaged at the warehouse, marked that it is an Exchange, and the box was open as well. The logistics guys at the warehouse assured us that the item is not damaged and that they have removed the packaging for “inspection”. We got home and as expected, the console was damaged. There are cracks everywhere, pieces of wood chipping off, the doors don’t close properly, the top was stained, and the quality in general is very poor. We wasted a lot of time and energy waiting and going to the warehouse to pick it up - the console is pretty heavy! 100% would not recommend to anyone. Also Crate and Barrel does not accept and post negative reviews on their website.
03.2022thelma
Worse customer experience ever. I placed an order early December. One item was supposed to be available for pick up right away the other one was on back order until mid December and scheduled for pick up on December 19th. I called the store at least 4 times since I did not hear anything from them concerning my order. The first person told me that they had ordered everything and that it should be there soon. The second one couldn’t look up the order and told me someone would call back (Never happened). The third person told me that one item was available right away and I would receive an email to come pick it up (never happened). Finally, last call, it turns out that nothing is available anymore and that one of the items I ordered is not even available at the warehouse. Terrible misleading customer service ! I cancelled the full order and I will never shop with this company again. On top of that they don’t even apologise for the inconvenience, this was an order for Christmas. Thank you !
01.2022Lakki
Nice location with great collection, the staff are helpful too. I get new design inspirations every-time I visit this store. They have all the rooms collection including nursery. It’s a 2 level store, with majority of kitchen inspirations on the first floor. The second floor has bedroom, office and nursery furniture. It has plenty of parking, easy to walk with strollers too.
11.2021CHRISTIAN
High-end furniture and decor with a very high-end price tag. You get what you pay for here. Service is great. The quality is great and the styles are unique and exclusive. I just wish the store was bigger and less expensive. It's like a smaller Ikea but furniture done right. They also sell kitchen appliances, knives sets and much more.
08.2021Mark
The staff at Crate & Barrel are always exceptionally helpful. If you can't find something- always ask - you would be amazed at how many products they have but aren't on the sales floor. They can have it shipped to you, have it shipped to the store or sometimes it will be in the back. One of my favorite stores to shop. I can always find something interesting. The housewares department has some very interesting cooking utensils you didn't even know you needed. They can make cooking fun and amazing. They also have a sister store at the Domain - CB2. A little bit more stuff but I would definitely try Crate & Barrel.
08.2018