Nick the service writer, Juan and Jonathan the technician helped me this afternoon, so that I can be back on the road tomorrow early morning.
If there is 10 Stars available here on Google, I would put it for them!
So the story was, I was driving on Wurzbach Parkway this noon time, and left wheels went over a huge ditch at 80 miles an hour, that instantly threw off the alignment on my truck.
Because I have to leave town tomorrow morning at 7 am for business trip, so that means I need to try to get the alignment done, or else I will be driving the truck with new tires that are less than 5000 miles for the whole road trip with bad alignment.
On typical Saturday at 2:30pm, it's late, and I called this location and expecting that they might not be able to help me, sure they will have cars lined up waiting for services just like me. Over the phone Nick asked what are the things I need them to work on, then he went and checked their schedule and asking if I can come right away and leave my truck till 7pm, so they can have it work on after other appointments.
I rushed over and got here around 30 minutes after the call, and they do have lots of cars in line waiting for service, and Nick assured me again that they can have my truck ready for me at 7pm.
I had to wait there because I had no other rides to take me home, then I heard they were having conversations with two customers who had extra problems that came unexpectedly, so it did slow down their work, but because of this, I saw the details that they are looking out for the customers, and that is not simply because they want to make money off you, I can see that the guys they cared about the customers, that is why they go beyond.
As to my truck, I bought the Lift Time Alignment, plus the same for tires mount and balance. So I didn't have to pay extra while here doing the service, just had to pay the oil change.
Guess what, because the guys promised they will get me out by 7pm, the delays of other jobs made them stayed till 8pm to finish up the work for my truck, I really appreciate how they are taking care their customers.
I do suggest that everyone to come and ask for Nick, he is great guy and will do his best to assist your need. ~Johnson
car repair
brake shop
car battery store
oil change service
tire shop
vehicle inspection
wheel alignment service