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Hertz Car Rental - Eugene Municipal Airport in Eugene (28801 Douglas Dr SUITE 8, OR 97402)
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Welcome to Hertz Car Rental - Eugene Municipal Airport (EUG) located at 28801 Douglas Drive, Eugene, OR, 97402 , Unitedstates. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Hertz Car Rental - Eugene Municipal Airport is located in Eugene (Oregon state) on the street of 28801 Douglas Dr SUITE 8. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1541-688-9333. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/oregon/eugene/EUGT20?utm_campaign=gmb-Eugene-Municipal-Airport&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Eugene Municipal Airport quickly are 44.119186, -123.212403. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Eugene Municipal Airport.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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Jonathan
By far the quickest, most effortless car rental experience. I showed her my ID and she handed me the receipt with a key and the stall number, along with directions to walk the 100 feet out of the terminal and to the car. It was a beautiful Honda Accord with no scratches nor any weird smells. You don't even have to go through a rental car gate on the way out!
08.2022Wendy
This is a review from over 10 years ago. We got a car from them in October 2009 and it was nice. We rented car seats for our kids and they were clean and wrapped in plastic, which was nice.
03.2022Eric
Friendly staff, easy and hassle free pickup of pre-reserved cars. Cars are located just a short walk away from the main entrance of the airport. I’ve picked up several cars from here and never had an issue with the staff. And if there’s anything wrong with the car they do their best to make it right before I leave.
11.2021Ivy
There was a hiccup with my reservation credit card. Rather than explore potential resolutions with me, for a rental I reserved through a third party and paid for in advance I was informed by a man identifying himself as a manager that "it isn't my fault you can't afford a rental car." He then lied about your competitors policy not knowing I use them frequently. When I called him out for both being rude and being wrong he hung up on me. So I contacted the third party and spent an hour messaging their support back and forth. In the end they canceled my reservation and issued me a full refund. I guess they agreed that this is an unacceptable way to treat customers. I won't be back. This was the second time I rented from Hertz and it was also my second bad experience with them.
11.2021Ray
High prices but way better than Sky Harbor airport. Wait time over 30 minutes. They refused to move my return time to match my waiting pick up time. They put a deposit hold on your credit card. What's with that?
11.2021Sherry
Worst rental car experience ever. The counter people were ok except if they had a decent car they should have given it to me. I rented an intermediate car. I got a Toyota Corolla with the cheapest build possible. Not an intermediate car. It had a warning noise that kept going off for no discernable reason. Very annoying. Rough ride. Uncomfortable ride. Needed new tires badly. Maybe shocks or something else. Worst navigation system. The only reason that I rented from Hertz is someone told me they had the best navigation systems. It was the worst of the many navigation systems I have seen. I will never rent from Hertz again. Worst cars, highest prices. Disgusting.
11.2021jeanine
Made a reservation for a specific time online. Lyft to the airport found out they had cars but “maybe would be ready in 4 hours but we have other reservations to fill first” so needless to say it we had to uber back to the hotel and not be able to have our day in Eugene. No apology given. Why would you even give a car reservations if you can’t fill the request. Waste of time and money! Horrible experience!
11.2021Charlene
If I could give ZERO stars I would. I have rented with Hertz before, trusted the name...apparently I was very wrong in letting them rest on their laurels of the name alone. I rented a car for 8 days, requested a specific car. I am an adult I get that fact that availability might not be there. However, there was one request of a model of a vehicle that I absolutely DID NOT want and would not accept. I was assured this would not be a problem. I reserved several WEEKS in advance, I was instructed to call two days before to see what vehicle would be available. I called 1 day before, thinking it would be even more accurate at that point. I was told there still would be no guarantee that I would not get the vehicle I did NOT want. When I indicated this was not acceptable and asked to speak with a manager, I was given the information a Manager would not be around until Monday, I asked for another supervisor or person in charge, I was told there was no one. Any full grown adult knows this is just not true. There is always someone who would be called in the case of a situation like this. then, low and behold, there was a number for the Portland Manager, which I was told was the Regional Manager. I waited on hold for 9 minutes to obtain the phone number, only to find out when I tried to leave a message that he is not a regional manager, but the manager of the Portland location. I then tried to obtain some contact information online regarding Hertz Corporate or complaint department, etc. I actually called 4 different numbers, with no options to get to a human person or discuss the issue at hand. I get that we are in a pandemic, we are all affected by the new normal, but that does not mean I should spend $600.00 of my hard earned money and get absolutely "NO CUSTOMER SERVICE" or options. I will never use Hertz again, because as we know the world is not perfect and sometimes there are issues. Hertz has ZERO support if you should actually have an issue. I will take my rental tomorrow because I have no choice at this point. I have already paid my $600.00 (so what do they care). But, I will warn others to watch yourselves in this location and hopefully you don't have any issues. Fingers Crossed.
11.2020R
I really want to give 1 star but I can not. Everything was great. The truck, picking the truck up and returning it. The problem is that I stopped at a gas station a couple of miles away from the airport. I filled the truck up with gas that I paid cash for and then I returned the vehicle. They took the key and sent me a receipt by email stating that the tank was full when returned and then later I was charged 50 dollars for gas on my credit card. They said I need proof of buying gas which I could not provide but why even ask me for that proof when they had no proof of how much gas they supposedly put into the vehicle. Hertz used to be one of my favorite rental companies, not anymore
11.2020Spring
Hertz allows third party insurance scammers to prey on their patrons!!! I was involved in a car accident went online to reserve a hertz vehicle from their own website with the hertz logo on the website I reserved the car and it required a 34 dollar pre deposit which I paid. I received a confrontation page with number and a photo of the compact car in which I reserved telling me to go to the local location for pick up. When I arrived I was informed by the clerk that I had NOT reserved a car I had bought only broad travel insurance from a third party company out of state and most likely country. Mind you I was walking across town as I had just been in a accident. And then there was no car I could get because I had out of state vails drivers license with a Eugene address. This place is disgusting in customer service it’s a horrible company to allow people to be preyed apon... will never get my business!
11.2020