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T-Mobile in Stroudsburg (344 Stroud Mall Rd #424, PA 18360)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Stroudsburg (Pennsylvania state) on the street of 344 Stroud Mall Rd #424. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15704207848. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-stroudsburg-pa-18360-5584?utm_source=google&utm_medium=lastmile&utm_campaign=5584. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.989694, -75.224698. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Prime
Because I'm reading the store the store actually gets a five T-Mobile's a company is absolute trash they should get negative Stars that's why this store got three stars you figure negative stars with five stars you get three stars if I was anybody I would never go to T-Mobile for a phone to store fine but the company to hold the customer service is horrible
08.2022Prime
Because I'm reading the store the store actually gets a five T-Mobile's a company is absolute trash they should get negative Stars that's why this store got three stars you figure negative stars with five stars you get three stars if I was anybody I would never go to T-Mobile for a phone to store fine but the company to hold the customer service is horrible
08.2022Prime
Because I'm reading the store the store actually gets a five T-Mobile's a company is absolute trash they should get negative Stars that's why this store got three stars you figure negative stars with five stars you get three stars if I was anybody I would never go to T-Mobile for a phone to store fine but the company to hold the customer service is horrible
08.2022Prime
Because I'm reading the store the store actually gets a five T-Mobile's a company is absolute trash they should get negative Stars that's why this store got three stars you figure negative stars with five stars you get three stars if I was anybody I would never go to T-Mobile for a phone to store fine but the company to hold the customer service is horrible
08.2022Prime
Because I'm reading the store the store actually gets a five T-Mobile's a company is absolute trash they should get negative Stars that's why this store got three stars you figure negative stars with five stars you get three stars if I was anybody I would never go to T-Mobile for a phone to store fine but the company to hold the customer service is horrible
08.2022Frank
I bought an Apple Watch here about 4-5 years ago as a gift for my wife… I am familiar with T-Mobile as I worked for them in the past years prior to buying this watch. The SALES REP said I would have to get a DIGITS data plan in order for it to work..! Once bought she connected it in the system to her phone and said nothing else had to be done! This was FALSE!! And only for her personal gain as a sale.(I should have known better) but she got me… we’re ready to upgrade my wife to a new watch, only to find out that we PAID $10.50 for DIGITS for 5 YEARS and was never used or properly connected!! I had blamed and argued to my wife about it being user error on her part, I’ve since apologized to her for this. I have personally trained T-Mobile reps myself and suggest to management at this location to do a better job at making sure they understand the importance of customer needs over their individual gain, so this does not happen in the future, especially if this rep is still employed at this location! I have spoken to T-Mobile customer care about this and they have assisted as best to their ability and we will continue to be a loyal customer.
07.2022Frank
I bought an Apple Watch here about 4-5 years ago as a gift for my wife… I am familiar with T-Mobile as I worked for them in the past years prior to buying this watch. The SALES REP said I would have to get a DIGITS data plan in order for it to work..! Once bought she connected it in the system to her phone and said nothing else had to be done! This was FALSE!! And only for her personal gain as a sale.(I should have known better) but she got me… we’re ready to upgrade my wife to a new watch, only to find out that we PAID $10.50 for DIGITS for 5 YEARS and was never used or properly connected!! I had blamed and argued to my wife about it being user error on her part, I’ve since apologized to her for this. I have personally trained T-Mobile reps myself and suggest to management at this location to do a better job at making sure they understand the importance of customer needs over their individual gain, so this does not happen in the future, especially if this rep is still employed at this location! I have spoken to T-Mobile customer care about this and they have assisted as best to their ability and we will continue to be a loyal customer.
07.2022Frank
I bought an Apple Watch here about 4-5 years ago as a gift for my wife… I am familiar with T-Mobile as I worked for them in the past years prior to buying this watch. The SALES REP said I would have to get a DIGITS data plan in order for it to work..! Once bought she connected it in the system to her phone and said nothing else had to be done! This was FALSE!! And only for her personal gain as a sale.(I should have known better) but she got me… we’re ready to upgrade my wife to a new watch, only to find out that we PAID $10.50 for DIGITS for 5 YEARS and was never used or properly connected!! I had blamed and argued to my wife about it being user error on her part, I’ve since apologized to her for this. I have personally trained T-Mobile reps myself and suggest to management at this location to do a better job at making sure they understand the importance of customer needs over their individual gain, so this does not happen in the future, especially if this rep is still employed at this location! I have spoken to T-Mobile customer care about this and they have assisted as best to their ability and we will continue to be a loyal customer.
07.2022Frank
I bought an Apple Watch here about 4-5 years ago as a gift for my wife… I am familiar with T-Mobile as I worked for them in the past years prior to buying this watch. The SALES REP said I would have to get a DIGITS data plan in order for it to work..! Once bought she connected it in the system to her phone and said nothing else had to be done! This was FALSE!! And only for her personal gain as a sale.(I should have known better) but she got me… we’re ready to upgrade my wife to a new watch, only to find out that we PAID $10.50 for DIGITS for 5 YEARS and was never used or properly connected!! I had blamed and argued to my wife about it being user error on her part, I’ve since apologized to her for this. I have personally trained T-Mobile reps myself and suggest to management at this location to do a better job at making sure they understand the importance of customer needs over their individual gain, so this does not happen in the future, especially if this rep is still employed at this location! I have spoken to T-Mobile customer care about this and they have assisted as best to their ability and we will continue to be a loyal customer.
07.2022Frank
I bought an Apple Watch here about 4-5 years ago as a gift for my wife… I am familiar with T-Mobile as I worked for them in the past years prior to buying this watch. The SALES REP said I would have to get a DIGITS data plan in order for it to work..! Once bought she connected it in the system to her phone and said nothing else had to be done! This was FALSE!! And only for her personal gain as a sale.(I should have known better) but she got me… we’re ready to upgrade my wife to a new watch, only to find out that we PAID $10.50 for DIGITS for 5 YEARS and was never used or properly connected!! I had blamed and argued to my wife about it being user error on her part, I’ve since apologized to her for this. I have personally trained T-Mobile reps myself and suggest to management at this location to do a better job at making sure they understand the importance of customer needs over their individual gain, so this does not happen in the future, especially if this rep is still employed at this location! I have spoken to T-Mobile customer care about this and they have assisted as best to their ability and we will continue to be a loyal customer.
07.2022Lynn
Excellent service we received from Jay the manager. He was very thorough and professional. The other team members were very nice also.
06.2022Lynn
Excellent service we received from Jay the manager. He was very thorough and professional. The other team members were very nice also.
06.2022Lynn
Excellent service we received from Jay the manager. He was very thorough and professional. The other team members were very nice also.
06.2022Lynn
Excellent service we received from Jay the manager. He was very thorough and professional. The other team members were very nice also.
06.2022Lynn
Excellent service we received from Jay the manager. He was very thorough and professional. The other team members were very nice also.
06.2022Ewa
Yesterday we bought a new cell phone apple SE for my husband. We were served very nicely and professionally by Tony. It also helped my husband to transfer everything from the old phone to the new one. We recommend this store to everyone.
05.2022Ewa
Yesterday we bought a new cell phone apple SE for my husband. We were served very nicely and professionally by Tony. It also helped my husband to transfer everything from the old phone to the new one. We recommend this store to everyone.
05.2022Ewa
Yesterday we bought a new cell phone apple SE for my husband. We were served very nicely and professionally by Tony. It also helped my husband to transfer everything from the old phone to the new one. We recommend this store to everyone.
05.2022Ewa
Yesterday we bought a new cell phone apple SE for my husband. We were served very nicely and professionally by Tony. It also helped my husband to transfer everything from the old phone to the new one. We recommend this store to everyone.
05.2022Ewa
Yesterday we bought a new cell phone apple SE for my husband. We were served very nicely and professionally by Tony. It also helped my husband to transfer everything from the old phone to the new one. We recommend this store to everyone.
05.2022Rianna
My iPhone XR was glitching for the past week and I was able to get the pink iPhone 13 I wanted for a great price and keep the old phone. Austin was a great help in the process.
11.2021Rianna
My iPhone XR was glitching for the past week and I was able to get the pink iPhone 13 I wanted for a great price and keep the old phone. Austin was a great help in the process.
11.2021Rianna
My iPhone XR was glitching for the past week and I was able to get the pink iPhone 13 I wanted for a great price and keep the old phone. Austin was a great help in the process.
11.2021Rianna
My iPhone XR was glitching for the past week and I was able to get the pink iPhone 13 I wanted for a great price and keep the old phone. Austin was a great help in the process.
11.2021Rianna
My iPhone XR was glitching for the past week and I was able to get the pink iPhone 13 I wanted for a great price and keep the old phone. Austin was a great help in the process.
11.2021Johj
Horrible experience lost 10k photos when rep didn't help 16 year customer make sure phone was backed up. They tried to transfer data over 3 hours customer had to go to bathroom. And forced to hit the reset button. Never had so many problems lost all messages and photos. Asked manager and he promised to save phone. Ruthless management no care for custine5s
10.2021Johj
Horrible experience lost 10k photos when rep didn't help 16 year customer make sure phone was backed up. They tried to transfer data over 3 hours customer had to go to bathroom. And forced to hit the reset button. Never had so many problems lost all messages and photos. Asked manager and he promised to save phone. Ruthless management no care for custine5s
10.2021Johj
Horrible experience lost 10k photos when rep didn't help 16 year customer make sure phone was backed up. They tried to transfer data over 3 hours customer had to go to bathroom. And forced to hit the reset button. Never had so many problems lost all messages and photos. Asked manager and he promised to save phone. Ruthless management no care for custine5s
10.2021Johj
Horrible experience lost 10k photos when rep didn't help 16 year customer make sure phone was backed up. They tried to transfer data over 3 hours customer had to go to bathroom. And forced to hit the reset button. Never had so many problems lost all messages and photos. Asked manager and he promised to save phone. Ruthless management no care for custine5s
10.2021Johj
Horrible experience lost 10k photos when rep didn't help 16 year customer make sure phone was backed up. They tried to transfer data over 3 hours customer had to go to bathroom. And forced to hit the reset button. Never had so many problems lost all messages and photos. Asked manager and he promised to save phone. Ruthless management no care for custine5s
10.2021Brenda
Visited today with an appointment at 12:30. Was not even spoken to until 1:00. When finally approached we were told everyone came in right before us. Why have appointments then if one customer service representative is not working on appointments only and others work on walkins. “Manager” (of that is even what she was) was rude and seemed annoyed when we told her we were migrating from Sprint to T-mobile. First, said system might not even be working for us to do that. Second, raised voice when told we needed pin and I said last time we were there they looked up with ID. What was the whole point of the Sprint/T Mobile merge if they do not make things easy and seamless for customers? When we finally got to a rep to help us (Tony, who is awesome btw), called to have Sprint reset the pin for us. Lady on the line was hard to understand and kept asking my husband for answer to security question. He asked what is the security question but she never told him what it was. He was just magically supposed to know the answer to an unknown question. Moral of the story…make sure you know everything when you walk in the door. They have no remedy to help you if not. And don’t bother making an appointment because walkins get priority anyway.
09.2021Brenda
Visited today with an appointment at 12:30. Was not even spoken to until 1:00. When finally approached we were told everyone came in right before us. Why have appointments then if one customer service representative is not working on appointments only and others work on walkins. “Manager” (of that is even what she was) was rude and seemed annoyed when we told her we were migrating from Sprint to T-mobile. First, said system might not even be working for us to do that. Second, raised voice when told we needed pin and I said last time we were there they looked up with ID. What was the whole point of the Sprint/T Mobile merge if they do not make things easy and seamless for customers? When we finally got to a rep to help us (Tony, who is awesome btw), called to have Sprint reset the pin for us. Lady on the line was hard to understand and kept asking my husband for answer to security question. He asked what is the security question but she never told him what it was. He was just magically supposed to know the answer to an unknown question. Moral of the story…make sure you know everything when you walk in the door. They have no remedy to help you if not. And don’t bother making an appointment because walkins get priority anyway.
09.2021Brenda
Visited today with an appointment at 12:30. Was not even spoken to until 1:00. When finally approached we were told everyone came in right before us. Why have appointments then if one customer service representative is not working on appointments only and others work on walkins. “Manager” (of that is even what she was) was rude and seemed annoyed when we told her we were migrating from Sprint to T-mobile. First, said system might not even be working for us to do that. Second, raised voice when told we needed pin and I said last time we were there they looked up with ID. What was the whole point of the Sprint/T Mobile merge if they do not make things easy and seamless for customers? When we finally got to a rep to help us (Tony, who is awesome btw), called to have Sprint reset the pin for us. Lady on the line was hard to understand and kept asking my husband for answer to security question. He asked what is the security question but she never told him what it was. He was just magically supposed to know the answer to an unknown question. Moral of the story…make sure you know everything when you walk in the door. They have no remedy to help you if not. And don’t bother making an appointment because walkins get priority anyway.
09.2021Brenda
Visited today with an appointment at 12:30. Was not even spoken to until 1:00. When finally approached we were told everyone came in right before us. Why have appointments then if one customer service representative is not working on appointments only and others work on walkins. “Manager” (of that is even what she was) was rude and seemed annoyed when we told her we were migrating from Sprint to T-mobile. First, said system might not even be working for us to do that. Second, raised voice when told we needed pin and I said last time we were there they looked up with ID. What was the whole point of the Sprint/T Mobile merge if they do not make things easy and seamless for customers? When we finally got to a rep to help us (Tony, who is awesome btw), called to have Sprint reset the pin for us. Lady on the line was hard to understand and kept asking my husband for answer to security question. He asked what is the security question but she never told him what it was. He was just magically supposed to know the answer to an unknown question. Moral of the story…make sure you know everything when you walk in the door. They have no remedy to help you if not. And don’t bother making an appointment because walkins get priority anyway.
09.2021Brenda
Visited today with an appointment at 12:30. Was not even spoken to until 1:00. When finally approached we were told everyone came in right before us. Why have appointments then if one customer service representative is not working on appointments only and others work on walkins. “Manager” (of that is even what she was) was rude and seemed annoyed when we told her we were migrating from Sprint to T-mobile. First, said system might not even be working for us to do that. Second, raised voice when told we needed pin and I said last time we were there they looked up with ID. What was the whole point of the Sprint/T Mobile merge if they do not make things easy and seamless for customers? When we finally got to a rep to help us (Tony, who is awesome btw), called to have Sprint reset the pin for us. Lady on the line was hard to understand and kept asking my husband for answer to security question. He asked what is the security question but she never told him what it was. He was just magically supposed to know the answer to an unknown question. Moral of the story…make sure you know everything when you walk in the door. They have no remedy to help you if not. And don’t bother making an appointment because walkins get priority anyway.
09.2021Anthony
After a 10 minute wait at the wait here sign. I waited for Tim to let me know he will be with me in a minute but got nothing it was upsetting. It's good his manager Tiffany did such a great job with her customer service. I usually get better service at this location and I am big on quality service when possible and a simple " I will be right with you" goes a long way
08.2021Jenel
Jay is one of the workers there. He was relatable, kind, patient & he explained everything I needed to know w detail. If you’re black, skip the T-Mobile in the Strouds Commons area. Went in there and was greeted rudely until her counterpart came out and the tone was switched up. Anyways yay Jay! Thank you for your help
08.2021Susan
My husband and I were on vacation in September when we called this location about a promotion we saw for a 300.00 credit if we traded in his Samsung s7. Andrew said yes we qualified and qewent in to do the upgrade. A month later I get the bill and there is no credit. I called customer service and was told my plan did not qualify and I would need to ca the store. I called and got Andrew who.looked it up, apologized he made an error an error and said he would talk to his manager and call me back. No call back so I called again a week and a half later. He said he lost number, really its in my file? Anyway he said he would Escalate and call back again no call back. His manager , Tiffany would not come to the phineon multiple calls I made and the regio, Jorge never called me on the 2 calls I made to him. HORRIBLE service! Do not go there.
08.2021Anthony
After a 10 minute wait at the wait here sign. I waited for Tim to let me know he will be with me in a minute but got nothing it was upsetting. It's good his manager Tiffany did such a great job with her customer service. I usually get better service at this location and I am big on quality service when possible and a simple " I will be right with you" goes a long way
08.2021Jenel
Jay is one of the workers there. He was relatable, kind, patient & he explained everything I needed to know w detail. If you’re black, skip the T-Mobile in the Strouds Commons area. Went in there and was greeted rudely until her counterpart came out and the tone was switched up. Anyways yay Jay! Thank you for your help
08.2021Susan
My husband and I were on vacation in September when we called this location about a promotion we saw for a 300.00 credit if we traded in his Samsung s7. Andrew said yes we qualified and qewent in to do the upgrade. A month later I get the bill and there is no credit. I called customer service and was told my plan did not qualify and I would need to ca the store. I called and got Andrew who.looked it up, apologized he made an error an error and said he would talk to his manager and call me back. No call back so I called again a week and a half later. He said he lost number, really its in my file? Anyway he said he would Escalate and call back again no call back. His manager , Tiffany would not come to the phineon multiple calls I made and the regio, Jorge never called me on the 2 calls I made to him. HORRIBLE service! Do not go there.
08.2021Anthony
After a 10 minute wait at the wait here sign. I waited for Tim to let me know he will be with me in a minute but got nothing it was upsetting. It's good his manager Tiffany did such a great job with her customer service. I usually get better service at this location and I am big on quality service when possible and a simple " I will be right with you" goes a long way
08.2021Jenel
Jay is one of the workers there. He was relatable, kind, patient & he explained everything I needed to know w detail. If you’re black, skip the T-Mobile in the Strouds Commons area. Went in there and was greeted rudely until her counterpart came out and the tone was switched up. Anyways yay Jay! Thank you for your help
08.2021Susan
My husband and I were on vacation in September when we called this location about a promotion we saw for a 300.00 credit if we traded in his Samsung s7. Andrew said yes we qualified and qewent in to do the upgrade. A month later I get the bill and there is no credit. I called customer service and was told my plan did not qualify and I would need to ca the store. I called and got Andrew who.looked it up, apologized he made an error an error and said he would talk to his manager and call me back. No call back so I called again a week and a half later. He said he lost number, really its in my file? Anyway he said he would Escalate and call back again no call back. His manager , Tiffany would not come to the phineon multiple calls I made and the regio, Jorge never called me on the 2 calls I made to him. HORRIBLE service! Do not go there.
08.2021Anthony
After a 10 minute wait at the wait here sign. I waited for Tim to let me know he will be with me in a minute but got nothing it was upsetting. It's good his manager Tiffany did such a great job with her customer service. I usually get better service at this location and I am big on quality service when possible and a simple " I will be right with you" goes a long way
08.2021Jenel
Jay is one of the workers there. He was relatable, kind, patient & he explained everything I needed to know w detail. If you’re black, skip the T-Mobile in the Strouds Commons area. Went in there and was greeted rudely until her counterpart came out and the tone was switched up. Anyways yay Jay! Thank you for your help
08.2021Susan
My husband and I were on vacation in September when we called this location about a promotion we saw for a 300.00 credit if we traded in his Samsung s7. Andrew said yes we qualified and qewent in to do the upgrade. A month later I get the bill and there is no credit. I called customer service and was told my plan did not qualify and I would need to ca the store. I called and got Andrew who.looked it up, apologized he made an error an error and said he would talk to his manager and call me back. No call back so I called again a week and a half later. He said he lost number, really its in my file? Anyway he said he would Escalate and call back again no call back. His manager , Tiffany would not come to the phineon multiple calls I made and the regio, Jorge never called me on the 2 calls I made to him. HORRIBLE service! Do not go there.
08.2021Anthony
After a 10 minute wait at the wait here sign. I waited for Tim to let me know he will be with me in a minute but got nothing it was upsetting. It's good his manager Tiffany did such a great job with her customer service. I usually get better service at this location and I am big on quality service when possible and a simple " I will be right with you" goes a long way
08.2021Jenel
Jay is one of the workers there. He was relatable, kind, patient & he explained everything I needed to know w detail. If you’re black, skip the T-Mobile in the Strouds Commons area. Went in there and was greeted rudely until her counterpart came out and the tone was switched up. Anyways yay Jay! Thank you for your help
08.2021Susan
My husband and I were on vacation in September when we called this location about a promotion we saw for a 300.00 credit if we traded in his Samsung s7. Andrew said yes we qualified and qewent in to do the upgrade. A month later I get the bill and there is no credit. I called customer service and was told my plan did not qualify and I would need to ca the store. I called and got Andrew who.looked it up, apologized he made an error an error and said he would talk to his manager and call me back. No call back so I called again a week and a half later. He said he lost number, really its in my file? Anyway he said he would Escalate and call back again no call back. His manager , Tiffany would not come to the phineon multiple calls I made and the regio, Jorge never called me on the 2 calls I made to him. HORRIBLE service! Do not go there.
08.2021