Best drugstore in Overland Park, Kansas (KS) 2024

Devolution is the word that comes to mind when visiting this location recently. Maybe I had just never been there on a Tuesday. Talk about proudly lackadaisical! Cashier was nice enough, but I think he was falling asleep. Unapologetic incompetence in Cosmetics. The manager on duty? Unbelievably uninterested, indignant really, at being asked for assistance. Zero sense of customer service. Maybe it's all the more notable because the bar had been set higher in previous times here. Switching pharmacies. ~Fiona

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Best pharmacy around always gets what I need and within a day. ~Shane

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The store is amazing! Great staff.. clean… fast and efficient! The beauty consultant is the absolute best ever!!! I’ll come just for her each time!!! Ryan is great, so is Will, overall everyone is amazing especially the beauty consultant.. she deserves an raise just bc we share the same name! ~Tiffany

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My meds are very cheap here. For people saying it takes forever and there is no one waiting, you need to understand the pharmacist is working on a ton of other prescriptions, following up with doctors, fixing their med errors that you don’t know about, and dealing with insurance. My issue is that I don’t understand their filling process. My dog’s vet called in 3 antibiotics yesterday morning. I called the pharmacy to make sure they received the prescriptions and they said they did. I specifically told them “take your time, I won’t be there until this evening”. I was not able to go until the next day at 3pm. Thank goodness I called first because I was told they were still not ready. I asked why, and was told they were filled at a “central location” and would be shipped to them by 6pm. I asked if it was because the medication was not in stock, and was told this is their process unless it’s a refill. This doesn’t makes sense to me. If you need an antibiotic dog or human, shouldn’t it be filled that day or at least some sort of communication with the customer? I just don’t understand their process. They should hand out some info as to how it works, because I’m perplexed. They probably are understaffed. Don’t blame the pharmacist. Blame the corporation. I’m a pharmacist and that’s why I don’t work retail. Now my poor puppy is still miserable. ~Amy

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