self storage facility
Closed Now
Extra Space Storage in Austin (1620 S I-35 Frontage Rd, TX 78704)
About:
Store your belongings at Extra Space Storage on 1620 S IH 35 Frontage Rd in Austin, TX today! Our large selection of storage units, climate controlled units, drive up access, drive up units, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Extra Space Storage is located in Austin (Texas state) on the street of 1620 S I-35 Frontage Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1512-817-4350. You can get more information from their website: https://www.extraspace.com/storage/facilities/us/texas/austin/1000001405/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_MTM0Nzc5ODUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Extra Space Storage quickly are 30.241916, -97.737086. Scroll down to find out opening hours, reviews and other important information about Extra Space Storage.
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Available amenities
Crowd
- LGBTQ+ friendly
Accessibility
- Wheelchair-accessible entrance
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Sarah
This was a fantastic facility to work with. Our company, which is global, was able to coordinate across various timezones in order to make sure we had our needs met and were able to secure the size and type of units we needed. Great experience with a solid staff and management team. Excellent prices as well 👍👍
09.2022jaz
I asked Alex where the carts were and he went around and got 2 for me! Awesome service! I’ve been to other locations where people weren’t the nicest… love seeing good customer service still exist!
08.2022Gregory
BUYER BEWARE!!! BAIT AND SWITCH! This storage unit has a standard practice of securing your move in at a lower rate then once you're moved in with all your stuff increases the cost by 50% or more. This is a predatory practice knowing the cost of move and hassel for most people is enough to just deal with extra cost.
08.2022Molly
UPDATE: I'm 4 months in and checked my credit card statement to find a 45% increase on my 10' x 5' unit from the previous month ($139 --> $199/month). I did not receive a notification about this and when I called, they said it was sent via snail mail that looks like a promotional post card that you'd throw away - I never saw this and all other communication has come via email/text, so that feels purposefully misleading? They also said it was normal to increase prices every 4-6 months... When I signed up for this unit, I told them I'd likely be there for 12-24 months, so it would've been nice of them to mention the pricing increases at that point. Setting clear expectations is a basic tenant of customer service. The guy on the phone was able to reduce my increase (after I complained), but we are still seeing 22%+ increase after 4 months - and he confirmed that we will continue to see similar increases in the future... FYI for anyone in the market: I checked online at this Extra Space location and my same unit is available for new customers at $112/month (cheaper than my original price...), but beware - your price will go up drastically within a few months. I also checked a competitor 1.5 miles away who has the same unit advertised for $100/month (CubeSmart). Not sure how they scale their pricing over time, but we will be looking into other options. Just posting for those who are newer to the storage industry like we are - we weren't aware of this! Original Review: Everything was very easy from picking out the right size unit, setting up an account/payment and checking in on the first day. Everyone we worked with was very responsive and professional. So far, so good. Would recommend!
07.2022Magina
Very clean unit. Very helpful walked us step by step on how to rent the unit. Lock and keys were included, which was a nice surprise, since we usually have to buy them. Overall it was a good experience. 👍
07.2022Maggie
Mike was so helpful! I am a loyal customer of Extra Space Storage! They seem to hire the best people, and Mike is one of them! The online reservation process is super easy. I am located in a different city and this was by far the most seamless reservation that I have every completed! Mike that you so much for going above and beyond!
06.2022Hayden
I would absolutely not recommend Extra Space Storage. Over the course of 2 years they raised the rate of my unit from $185 to $315 (which is a 70% increase). Beware that if you rent a unit here they will gouge you on the price.
06.2022Laura
Stephanie the store manager was fantastic to work with. She stayed after close on a rainy evening to help me get a storage unit. She’s super friendly, kind, professional. I’d give her 10 stars if I could! It’s a nice new building and centrally located. Overall the company has been great to work with! Thank you!!! After renting here, I am editing my review. The management was fantastic, but their hands were seemingly tied by the owners inability to get contractors to fix things. In the 4-5 months I rented there, the back door was broken (meaning it would not latch or close) then the side door was broken, then the main gate was broken. Every time it rained the car gates would be wide open. I encountered homeless people in the building over and over, trash left throughout the building, the elevators would be broken and/or people would block them so I could not get to/down from my unit. The stairs were outside the building so they were only usable if there was an emergency/an alarm would go off. I moved in and after 2 months my rate increased by more than 35%, clearly showing that the move-in rate was just a teaser. There was no contract of course, but it was not an intro-rate. So I made plans to move quickly. Oh, and the design of the air conditioning made clear to me that my unit would never be cool despite the fact that I was paying for climate controlled unit. I asked others in the building if they felt hot (this was August) and her face was dark red...brought in a thermometer, and it was well over 80 degrees in my unit and the hallway. I wouldn't call that acceptable. Once of the substitute managers (who was very nice) said he always turned down the temp every time he came in, but he could only do so much...all in all it was a miserable metal hot box I was paying for. 5 stars for the management, 0 stars for everything else. Renters beware!!!
03.2022Brittany
Extra space made it quick and easy for me to move in and out. I’ve dealt with other storage companies before and this place has by far had the best customer service. Stephanie the manager was always helpful and nice. I liked that I felt safe there at night and how clean it was. 5 stars!
12.2021Urakata
Stephanie was completely awesome and knowledgeable! She was warm , kind, friendly and made my experiences a complete comfort! She has a great sense of humor. She took the time to show me all the units to assist in my decision and guided me through the process clearly and professionally! A classy place to keep your personals safe! Johnny Haggerty U.S. Marine Veteran
12.2021