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Visionworks Hulen Mall in Fort Worth (Hulen Mall, 4800 S Hulen St #1520, TX 76132)
About:
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C. We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses. We accept hundreds of vision insurance plans. Your FSA may also be used for an eye exam, prescription glasses and contact lenses. Dont forget to take care of your eyes. Our eye doctors offer eye exams for adults and children. We encourage you to schedule your annual exam today.
Visionworks Hulen Mall is located in Fort Worth (Texas state) on the street of Hulen Mall, 4800 S Hulen St #1520. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18172923977. You can get more information from their website: https://locations.visionworks.com/ll/US/TX/Fort-Worth/4800-S-Hulen-St*-#1520. The coordinates that you can use in navigation applications to get to find Visionworks Hulen Mall quickly are 32.678030, -97.398094. Scroll down to find out opening hours, reviews and other important information about Visionworks Hulen Mall.
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Accessibility
- Wheelchair-accessible entrance
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- Staff wear masks
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Jeff
Finding someone to help you can be trying and finding a frame that fits your face and is less expensive for fame and lenses I've been in when the customer service has been good but more ften than not I've been left on my own in search of inexpensive only to have to find someone to help and I never get the one hur glasses as i have no line progressive lenses and there is always some reason I'll have to wait a couple days to get what I want and need then to get someone to fit the gasses can be a challenge I've has to go get my nicer glasses and have them adjust my cheaper everyday glasses fit better I have fantastic insurance where I get new lenses every year and every 2 years a frame and lenses where I can pay $120 fr lenses with all the bells and whistles where they are always willing to help and I see their ophthalmologist not the normal optometrist because I have special needs ihave myotonic Muscular Dystrophy which has its own set of issues like 2 cataract surgeries in both eyes by the age of 43 and had the scar tissue layered off twice per eye at 45 so I have my issues and use vision works for inside bumming around the house and sunglasses my Oakley's get a little pricey and the Nike I like are over a $100 dollar more with less selection than my normal glasses store but visionworks is good if you come in with a newer prescription and just want a cheap pair of glasses that you wear around the house or for sunglasses with your subscription that are good enough to be worn out and about
06.2022Susan
Tori was the Best! She got our paperwork out of the way while we were picking out frames. It made the process much faster. She had a great attitude and made it fun to be there. We love her now. 11 stars! Excited for our new glasses too!!!
08.2021Desire
I will most definitely be returning to this vision works! Friendly, helpful & made us feel welcome. WAY better than LensCrafters in the same mall. Save your time & come here first. Jeanie was amazing! Couldn’t have asked for a better employee to help us
08.2021Elizabeth
Ordering was a great experience - Vinessa was patient and very helpful. Picking my glasses up was a totally different experience - the woman that gave me my glasses was rude and condescending. She rushed me so much that I'm unhappy with the fit and I didn't even get to buy the cleaning things I wanted.
08.2020lateariney
Candy was extremely amazing when entering the store. We needed same day glasses and unfortunately they didn’t have anyone to cut them in her store. Candy contacted another store and was able to save the day. Truly above and beyond to provide for the customer. Thank you Candy!
08.2020Amanda
Went in 15 minutes until close, which is plenty of time to fix what I needed. No one was in the store, so it’s not like they had to stay late or anything. My glasses unhinged where a screw met, the screw was still in place, it just needed to be taken out and put back in to hinge the piece back together. So simple that even I who has no knowledge of fixing glasses, knew what to do. Went in, was met by a super condescending lady, saying oh no they’re broken, they have to be replaced. She barely looked at them. Then she had the audacity to try to smush my glasses back together. My raybans, being squished back together, so much that my ear piece is now bent, like nothing. Like they aren’t a $300 pair of frames. Said she’d call me the next day to let me know more, didn’t call. You could tell she just wanted to leave. I too work in retail, I know no one wants to stay past close, but what I needed done would’ve taken five minutes at most, when they had 15 minutes left in the store. Came to my place of work, a major cell phone carrier with technicians that fix phones in store, and a tech fixed them in two minutes. Exactly what I needed, but I spend all my money at Visionworks and they couldn’t even give me the time of day because they wanted to get out of there. So, you need a simple screw taken out and put back in? Go to a cell phone store cause apparently they can’t do it here. Completely unhappy, with how much money we spend on frames, lenses, exams, my glasses should be able to get a little tune up, when they were obviously not broken at all.
08.2020Richard
Went to purchase a pair of glasses from Visionworks at the Hulen Mall today. I got a new prescription from the optometrist but I still liked my existing old frames. Asking one associate if they still made the same frame and we looked but they apparently did not. I continued to look for a different frame when Candy asked if she could help me. Told her my story and she took the initiative to call the supplier and ordered the same frames for me! WOW! I was impressed! Next I decided to get some sunglasses too and I was struggling to find a pair I liked. Candy went and found a pair that she thought might look good. WOW again! They were perfect. Finally Candy helped me with the purchase and did a great job. I could not be happier. Her customer service was the BEST!! Great job!! A happy customer!
08.2019Black
I was in search for new glasses and wanted a trendy look. After trying on several pair, Adrian at Hulen Mall Ft Worth, came and offered his assistance which solidified my purchase. Once they returned he insured the fit was right and adjusted accordingly. He extended excellent customer service and exceeded my experience beyond any other eyewear store i had visited. I drive an hour back if i have any concerns because of the great customer service.
08.2019Robert
Bought my glasses here a little over a year ago. Frames broke about two months and Candy helped with a temporary repair until I could get new ones. Forward to today, Candy again helped with replacement frames that I just realized would be covered under my insurance. She found two colors in stock of the exact frame I had broken. I choose one pair and she was able to change the lenses to the new frames and bill the insurance and I left happy with no cost to me. Great service as always from Candy. Thank you.
08.2019Cor
Do NOT do business here! Last summer I found myself in a bind needing one hour glasses, and Visionworks was the only shop in the area that would accept my insurance. Upon walking into the shop I was overwhelmed with the level of disorganization with the staff. I happened to get a manager to help me with my order and he was the only person who seemed knowledgeable and caring. He made my glasses in the time that I needed and added an anti-glare covering to the lenses. When I stopped back in to pick up my order the staff that was there was glib and trite, they openly ignored me and went on to complain about their jobs in front of me. Over the past few months I have noticed that on my left lens the anti-glare cover has started to bubble up directly in the center of my line of vision. I finally called today to ask about having it repaired and was informed that it can be replaced but I would need to pay in full to do so. I asked the rep why it is that I would need to pay for a repair on an issue that is not fault of my own, but due to a defective product. She let me know that she would speak with her manager and return my call shortly. To her credit she did follow through and call me back, but at this point she told me that her manager explained that the item would have to be fully replaced at my expense. She then offered me a 25% discount on a bill that would ultimately be $195. Their website talks about integrity and quality and I have found neither of those to be attributes in this business. I will never use their services again.
08.2015