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Xfinity Store by Comcast in Orem (21 W University Pkwy, UT 84058)
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At your Orem, UT, 21 W University Pkwy, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Xfinity Store by Comcast is located in Orem (Utah state) on the street of 21 W University Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1800-934-6489. You can get more information from their website: https://www.xfinity.com/local/ut/orem/21-w-university-pkwy.html?CMP=ORG:OTH:BAU:ALL:COM:GEN:INT5446cc3b393b1. The coordinates that you can use in navigation applications to get to find Xfinity Store by Comcast quickly are 40.273043, -111.695508. Scroll down to find out opening hours, reviews and other important information about Xfinity Store by Comcast.
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- Wheelchair-accessible entrance
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Alex
No stars to be honest. An employee claimed that since my grandfather passed away, my grandmother just had to return the equipment and wouldn't have to pay more. Well one week later she was charged close to 200. They said that the manager said that they can't do anything about it and that the employee was wrong. So they get to keep the money like robbers and don't bother to help my grandmother after lying to her. Don't bother making an account with them. Who knows what they'll say next week after saying something this week.
11.2022Stacy
If I could give no stars as a review, I would. We signed up for new phone service and traded our iphones in. When we did this Xfinity sent us a visa card with money on it. Knowing we were going to take a trip later this year we put that card away for that trip. In preparing for the trip we got the card out only to realize that it had expired. Xfinity would not replace the card. It was 900 dollars!!!. We are now in the process of changing services. Beware! Make sure you understand ALL the fine print. Terrible customer service!!!!
10.2022Maren
Seth was the worst customer service experience that I have ever had in my life. He kept sending us other people's account information, and tried to up our bill by 150 dollars a month by "accidentally placing an order" on our account that he meant to do for someone else. I'm assuming it was commission based, which would explain the exigence in his fraud. He was very rude, inconsiderate, and a mess. He made everything harder than it should have been, and I cannot express my dissatisfaction enough. I will reconsider my stance with xFinity after his "assistance."
10.2022Dana
I got what I need, but it took forever... pack a snack! My favorite is that I see more employees than people being helped. Edit: 5 employees, 1 helping the occasional walk in, 2 helping one person , two doing who knows what. Edit: My process was quick with great customer service.
09.2022J
I am not sure what to think. The Xfinity location in Orem is odd. Still great service, but what happened to the knowledgeable staff? or how about where is the staff. I was running in to ask about converting a decade old account into a business plan. I was handed a card.
09.2022Angela
Difficult too reach impossible too get a human by phone. I had too drive too Orem too get the answers I needed and talk too a human. They "shut down" the phone at the Orem store! How incredibly nice and convenient for customers! (Sarcasm). I finally almost 2 years in got the answers I needed. I'm upset I was not helped out with these options 2 years ago. Also I was told I was not under contract on the phone but the in person guy told me I am under contract. I am not a fan of their customer service I give them a 0 here cuz of the above reasons.
09.2022Samantha
I haven't had an internet outage in 15 years, when I was using other ISP's. I've now had Xfinity for a little over a month, and am currently on my 3rd outage. This is such a year 2000 problem, but Xfinity is way behind on the times. If you can go with literally anyone else (my last provider was this no name place that was only located in Utah and Nevada, and i never experienced this problem with them), and especially if you work from home like I do, go with them. My boss is telling me if I don't get another provider, I'm going to lose my job., all because Xfinity can't provide reliable service.
09.2022Brent
Avoid going into this store at all costs! I recently had a lot of trouble and I have had very similar trouble in the past. This was not the first time. The technician that came to my house was great but the store was not. My DVR/Cable box died in the middle of watching a show. When I called they said they couldn't come out for a week and I should drive into the store and exchange the DVR. When I did, I asked about getting newer equipment because we had the same DVR for many years. The guy told me this was the latest hardware and sort of argued with me. He gave me the exact same cable box we had. When I got home I figured out it was broken and didn't work. I finally got a technician to come to my house and confirm, he gave me a third cable box and everything worked. A couple of days later, I was using the cable box and I tried to use a streaming feature. I got a message that said I needed an updated cable box to use that feature. So now I'm about to try out the 4th cable box and hope this one works.
09.2022dan
Great attention, the agent solve the problem immediately and also offers me a great deal that save me a chunk of money 💰.
08.2022Nicole
Darius Nutall was AMAZING and super patient. We had a lot of problems with our old carrier and had to call them a few times in store and Darius did not make us feel any pressure to get it done fast. He was very knowledgeable and was even able to help reduce our bill. He was also super friendly during the wait with our old carrier and made us feel super welcome.
05.2022