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Hertz Car Rental - Houston - Savings Group Travel HLE in Houston (11830 Westheimer Rd, TX 77077)
About:
Hertz's Houston - Savings Group Travel HLE, car rental office is based at 11830 Westheimer Road All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Hertz Car Rental - Houston - Savings Group Travel HLE is located in Houston (Texas state) on the street of 11830 Westheimer Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17137851284. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/texas/houston/HOUC63?utm_campaign=gmb-Houston-Savings-Group-Travel-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Houston - Savings Group Travel HLE quickly are 29.737136, -95.587826. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Houston - Savings Group Travel HLE.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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Clement
Horrible experience. I swear I'll never use Hertz ever again in my life. It was an insurance claim rental & I had it for 45 days (@$40/day) until today 08/18/22 but it wanted to charge me for the 4.6gal ($9.99/gal) which I had used, instead of waiving the charge. Enterprise would've waived it for me. So, I went across the road & filled it up @ $3.25/gal. Then they wanted me to pay $743.81 for exceeding the $1200 limit for my rental even though my insurance had extended it on 08/01/22. Fortunately, my insurance reimbursed me for the expense. Finally, they refused to send me back, which Enterprise & others would, so I had to ask my son to come & fetch me home. BTW, their charges are higher than others & now, their service is worse.
08.2022Sarah
I rented a car at this location, and almost immediately after leaving the tire pressure signal displayed on the vehicle. I realized that the vehicle was missing tire valve caps on all four tires. I took the vehicle back to this Hertz location and explained what happened to a female employee, and she immediately caught an attitude with me (unprovoked) and assured me that the vehicle was my responsibility after leaving the lot, yet she still identified the air pressures as low and helped put air into my tires. I had to purchase my own tire valve caps to have for the duration of my rental reservation. This was my first time renting with Hertz and because of this negative experience, unfortunately this will be my last.
08.2022sdotharris
Horrible experience! Im never one to complain. I try to see the positive in every situation so If I say this was bad....THIS WAS REALLY BAD!! I ordered an economy car online. The website shows if you order with your debit card, theyll hold $300 on your account. Fine, no biggie. Ordered insurance as well from the website. Come into this location the next day. A gentlemen told me "I dont have any economy cars, I only have compact cars!" Im like "but your website says otherwise Sir" he abruptly interrupts me and says "thats all I have in my parking lot! Also its a $500 hold because its your debit card" Oh....ok. I guess I have to take it then! He then goes on to say "Do you wanna get insurance?" I say "I already purchased insurance online sir." He goes "You purchased insurance with Priceline! You would have to deal with them if there are any issues!" Im like "So you want me to double pay for insurance??" He's like "yes!" I declined and told him Im gonna stick to the insurance I orginally paid for. I then go on to say "Hey, can I keep my SUV here while Im renting one of your cars? Ill only be gone for a day" He says "Yeah thats fine, *points to where his other rental cars are at* just park it over there. Look when you get the rental, it'll have a half tank of gas in it, please return it with the same amount of gas " I agree. I get into the car, and the tank is empty! I go back into the building and tell him the tank is empty. He points to the reciept and says "yeah the receipt says youre getting it at 1/8th empty " I said "But YOU said I would get it at half tank!" He smirks and say "I may have said one thing, but the receipt says otherwise and thats what you should follow" Smh ok. This is starting off really bad. Go to my brothers wedding, come back this morning to drop off the car and get my truck and..... My truck was towed last night!!!!! I call the tow truck company to tell them. They say "yeah no cars are supposed to be park in that lot over night!" I tell them "The manager told me to park it right there! He literally pointed to the spot and told me to park it there!" Im livid now! Went and paid to get my car out of towing, came back to the store and told a young lady that worked there and she didnt care! I told her the manager told me to park there and she said "well I think he meant for you to park it across the street!" Ma'am I dont care what you thought he meant.....Im telling you WHAT HE SAID!! Horrible experience! Im asking anyone that is reading this.....DONT DO BUSINESS WITH THIS LOCATION!
03.2022djtazonline
Booked a vehicle for my company. They called the day before to confirm and even said I could pick up an hour early THEN NEVER SHOWED UP TO OPEN THE OFFICE!! Corporate says this Franchise consistently has problems. CLOSE IT DOWN!!
03.2022Michael
I got car not clean and the manager told me will be ok when I back car and no charge for clean the car He made it like traps for steal money I don’t recommend to rental car from this branch and don’t trust them
03.2022Sonia
Avoid this Hertz if you like convenience and good customer service. Sam said a note said must return at original location - called both locations earlier to confirm different location wasn't a problem. Turns out Sam picks and chooses which vehicles allowed at this location REGARDLESS OF COMPANY POLICY AND CUSTOMER PREFERENCE. After advising Sam the Vehicle didn't have restrictions and ending the call, SAM CALLS ME BACK AND STARTS ARGUING like hard core yelling....just wow. Calmly advised Sam, I will not argue with you please stop, I ended the call....just wow.
02.2022Angela
Sam was very professional, courteous and personable. He gave a great deal on the car and since I had to wait gave me an upgrade! I am impressed with Hertz because they have wonderful people like Sam. Gratefully, Angela McMillan
11.2021Theresa
I reserved a car through AAA the rates for the intermediate size was great, my only issue was that the vehicle was not ready or on site when we arrived so our departure was delayed. Overall the experience was positive. I'll rent here again.
10.2021Bridgett
The manager at this location needs customer service training. I rented a car and my car had food and roaches. I told Sam the manager about it and he told me he couldn’t give me a discount because my insurance company was paying, but he could give me a discount on my next rental. My problem with Sam is, he didn’t apologize. He was cold and had no empathy. I told him my issue is that he never apologized. All he kept doing was talk over me. I will NOT rent a car from them and I will tell others to do the same.
09.2021Rick
This franchise does not deserve the Hertz brand. I have been using Hertz exclusively for both business and pleasure for over 10 years and love the brand. Not this franchise. Beware! My Hertz Gold Membership is 80089015. Plenty of history available. This franchise employs predatory practices that I did not see at other locations. One closer to my house said they did not have anything available for around 4 hours and I could not wait. State Farm issues an order to Hertz for a rental and the franchisees call the insured to sell them a rental. So a young man from this location called me and I told him my daughter's Acura RDX was going in the shop - I said I would like to get a similar car so she could drive something close to what she is used to (she is only 17 and I was trying to look out for her). So this person says, "Sure! We don't have Acura but we have a Hyundai or GM product that we can give you as State Farm has allowed for a full size and we can comp the rest and get you in a small SUV." When I arrived he assigned me a Chrysler 300 (with 20k miles) which is a car I really don't care for. I said “Where is the Hyundai, where are the small SUVs you told me on the phone you have?” He had a GMC SUV but told me that my insurance company is not allowing enough for an SUV. I was angry at his tactics and he knew it. I drove the Chrysler and let my daughter drive my car because I was uncomfortable putting her in that car. I could have let it go if that was the end of the story. These guys picked me up, so I figured they would drop me off. They are near my house (5 miles), but far (40 miles or so) from my place of work with hours from 9 a.m. to 6 p.m. So, I had my 75 year old father-in-law drop the car off. He called in advance and informed them that he needed a ride back and was told they normally don't offer rides back but they could do it. When my father-in-law arrived they told him they would not give him a ride home! This company (I don’t want to call them Hertz because they are not and do not stand for the same principles as the Hertz I have been a customer with) let my father-in-law sit there (for 3 hours) waiting for me to get off work and pick him up. There was a nice young man present that told him, "Maybe I can take you now that we are slow" but the more senior employee (I guess) would not let the guy go. I am doing my best to make this public and I am launching a formal complaint with both Hertz and State Farm Claims as well as my State Farm agent. We have a relationship and they know I am in general a pretty friendly guy. I am aware of the old adage that only unhappy people write reviews but that is just not the case here - I write critical as well as reviews that praise as appropriate. I am a professional and I am being as honest as I can about this entire process. I admit to losing my temper at the end because I saw how abhorrent customer service here was, and the final kicker of having my father-in-law sit there until I could arrive just put me over the top. It is important to me that this is conveyed as a level complaint. This employee deserves to have his say in response to this letter, but there is not a single word of untruth written down here. I was difficult to deal with because I was faced with untruths and bait and switch tactics from the moment I walked in. Hertz has upgraded me so many times without charge (and with) so I know it was personal from the moment I expressed dissatisfaction. Personal enough that my extended family was victimized as a result of my behavior. Please contact me if you would like to discuss further. I hope you do. Sincerely, Rick Bradshaw
09.2020